AT&T

I went in the store to get my phone swapped out after I had dropped it. I was taking time off from work and in a hurry. I had an old phone and I just needed a new sim card. I was assisted by Robert. Instead of just completing what I needed, he insisted on looking up where I live for U-​verse service. I told him several times I was in a hurry, taking time off from work, and that I needed to get back. After trying to sell me U-​Verse, he then wanted to spend time examining my cell plan to make sure it was «Optimized». I told him I was happy with my plan and wasn’t going to make any changes and that I really, really, really needed to get back to work and he still wasted the time to look up my plan.
I finally got what I needed and got out of there, but not before Robert wasted my time.
I don’t go in this store anymore, Robert is still the same and has done the same to a friend of mine. He doesn’t listen to the customer, he just wants to up-​sell and waste the customer’s time.