US Post Office

I had a very good experience here, there was no line at all, and a lady named Renee was very pleasant when I came to pick up my package.

These four stars are for the postal worker who helped me today. Renee was unfortunately stuck working the counter all by herself but when it was my turn to get help she was pleasant, professional and even though she seemed a bit tired — she was cheerful. I know how that is especially late afternoon when you’re watching the clock and thinking only a couple more hours to go… but I appreciate her being a trooper especially on a rainy day like today — she was a little bit of sunshine in that old dreary post office on Michigan.

Michigan post office did not answered my calls. Poor customer service. Instead of resolving an issue over the phone, I will have to go in person and fix the issue. Honestly USPS needs to get better at their customer service over the phone. The automated service is horrible too because I’m asking for a customer service representative by pressing number zero and the respond is that the representative only knows what the automate service knows and to call again. Wow this is ridiculous. I don’t want the automate service to tell me what I can already look up through the tracking website. The purpose of calling customer service is to get answers to my questions that obviously haven’t been answered through the tracking website. It is very frustrating dealing with USPS poor customer service. I ended calling another 800 number and pressing zero and I got hold of someone and explain the situation. I was transfer to tracking department and waited for about 20 minutes. Finally I got a hold of a representative, I explain my situation and she opened a case to investigate where is the package and it takes 2 – 3 business days.

Absolutely horrible customer service. I called over 20 times from the time they open (8:30 AM) until about 1:30 when I finally just gave up trying to reach them. Not one of my phone calls were answered.

The worst thing about whittier is that the mail

This place lacks professionalism and customer service. Made a complaint on May 20^th, got a call from Mario and said someone will reach back to me regarding the complaint I made. No one has reach out to me from that office and it’s been a week already. I keep calling back over 10 times daily to (562)696−4043 and no one answers or bothers to give a call back, voice mail is full and I’m pretty sure they have a caller id but won’t bother to reach out to their customers. One of my biggest complaints was that my mail was delivered to other neighbors and I also received my neighbors mail. Then they lost a package. I don’t understand if the package had a tracking code that they needed to scan before delivering. How is it that they lost it or misplaced in another home? I need my money back for ordering my stuff again due to the bad service and management that has not try to reach out to me. Will get to corporate soon because obviously this office is to busy or to slow even lazy to reach back to their customers and fix the complaints.

Have been trying to call the USPS Michigan Ave Whittier CA Post Office for days and the voicemail there starts out with a voice message then goes to mailbox is full. How in the WORLD do your customers get a hold of you!?! So I proceeded to call the 800 USPS number to file a complaint. Stuff like this should not be going at this is a federal public office. Where is the supervisor???

Google says they are open on saturday… BUT THEY ARE NOT!
We drove here to find out that only the p.o.box area is open, I sugest someone makes sure they update their stuff!

Sub par service. I moved to Whittier three years ago and immediately noticed the lack of attention to details in postal delivery. My neighbors are always knocking at my door and handing me my mail (since its put in their box) and I give them theirs. So everyone on the block has eachothers mail. Luckily I have an honest neighbor who received my $ 500 check from the treasury department and hand delivered it to me.
Over the past three years I have had three packages lost at their location. On these occasions I contacted FedEx and they mentioned that my post office was responsible for delivery. Two packages were absolutely lost, even though they said they had delivered and I was waiting by the door for the package, so I know in fact it was NOT delivered. On another occasion I filed a complaint since they couldn’t find my $ 200+ package of Christmas clothes for my daughter. Lo and behold, a month later the package shows up at my door.
Lack of accountability. Get it together!

ANSWER YOUR PHONE!!! No one ever answers the phone at this post office, horrible in customer service. I have been waiting for a important letter and then I get a notification from the other party that the post office returned it because they couldn’t deliver??? Really??? They didn’t leave a note or anything stating that had happen, or to come to the post office to pick up.

Friendly staff, Haidao is my favorite she was very friendly and helpful. I couldn’t do this job so many rude customers during my visit here tonight.

This location is further from me but needing my letter to leave early in the morning, I didn’t have a choice (the one by my house only has two pick up times: 12:00 pm and 5:00 pm… no joke.)
I didn’t have a stamp so that meant getting off to purchase one from the lobby. Holy. Shit. It was 8 pm and their parking lot has ZERO lighting… none, zip, zilch. You can’t park in front because it’s all red zone so I had no choice.
There was a shady car parked there and an SUV… I swear I thought I was walking to my deathbed. For a woman, this is concerning! It’s pitch black and you can’t tell if anyone is lurking around. I went in and out in 2 seconds flat because I was alone and completely terrified. I’ll go back tonight to take a picture because you know I don’t lie and I do it for the Unilocal… but I’ll take my hubby with me! Ladies (and guys too!) be careful and avoid coming here in the evening if you can help it!

This place is a joke ! i call because they had left a notice that they missed me on delivering my package 8 – 28. I signed and left the notice, the next day the notice was gone still not package 8 – 29. I called yesterday talked to some who got my # and info down they told me they would call back 9 – 2. it is now 9 – 3 cant get a hold of anyone my package still hasn’t shown up i am wait for a part for my car !!! typical from a government ran business THIS PLACE SUCKS

This place is so horrible. Always a huge line and 1 or 2 attendants at the front. In addition when you need to take care of business there isn’t a supervisor around to help you and/​or you are told to come back in 10 minutes. Really?! Am I disturbing your break? I too have a job and would appreciate more consideration of my time. No wonder government workers get a bad rap.

My magazine subscriptions have been delivered tampered with for three years out of this post office. I have written, emailed, and spoke to both the post office heads themselves, as well as contacted the postmaster general, and nothing. The magazines are delivered opened (the plastic is always off). Mailing labels have been replaced with generic labels. I have had my magazines delivered with wine spills in them. A couple of times they had nail polish spilled on them. They arrive almost a month late or not at all. It stopped for a while when our regular mail carrier went on «disability leave.» But then started back up again… Like I said, this has been going on for three years and nothing has been done about it. Anybody have any suggestions?

I placed an order and selected no signature required. The company I ordered this from gave me the exact date for delivery. The Michigan location post office stated that they can not guarantee delivery and said it will be later then ³⁄₁₂. The box was not left on my porch on 3/​12, but a letter was left for me to fill out to have the re-​attempt another delivery. I filled this out and the box still never delivered. I was out of town, so when I returned on ³⁄₁₇ they couldn’t find my box, when they know they sent this back. I was waiting for Ruben the supervisor for over a half hour and he never came out. I also had to deal with Cathy who prefers to argue instead of resolving the situation. I called the 800 number to find out that the box was sent back to the company I ordered this from. Not only was my package not delivered, but not one single instruction was followed. They also didn’t have the decency to tell me the truth, that this was shipped back to the sender. To be teamed up with poor customer service and a incompetent supervisor it’s pretty obvious what the problem is. I would never go to this place if you have a choice, unfortunately that was not the case for me.
I would recommend this place to people I hate!!!

I rarely complain and I have never given a single star to a business, but this is the third package that has been lost by this facility. So, in turn the one star turns into zero stars for this business.
I am writing this review as I wait for a supervisor to come tell me that they can’t find it in their system and will contact me if they happen to find it. This office lacks organization and courtesy. The substituting supervisor lacks the basic knowledge about acceptance of prepaid packages and such.
I understand that they are lacking appropriate funds and are deeply understaffed but this isn’t a way to run a business. I understand now why I stick with UPS — my packages are delivered in a timely manner and never lost in the progress. Save yourself the stress and ask the person shipping if they may give you the option to upgrade to another service.

Bottom Line: Their custodian Terry is AMAZING!
I went to the post office today to mail a couple of packages. And to my fear, the normal clerk area was locked and closed.
I was about to turn around and wait all the way until Monday to mail out my family birthday presents, but luck was on my side.
Terry walked out of the back room and was kind enough to help me out. She explained to me that they have an electronic kiosk that allows customers to print stamps and packaging labels for their packages.
She took me step-​by-​step on how the machine works and what to do with my package when done.
After both of my packages were dropped, I made a comment about how amazing that machine is. She laughed and then told me about how it’s amazing, but also scary because now that they have the machine they’re starting to cut clerks.
She went on to tell me about how she used to be a clerk, but when times got hard for the post office, she was moved to custodian. I could tell that she was let down, but her peppy attitude could of had me fooled. Terry took a seemingly terrible situation and turned it into a good one. Now she says she tries to help cheer up her fellow custodians since she can’t work hands-​on with customers anymore.
I know that someday Terry will be returned to her original clerk position. Her personality and optimism is what this post office truly needs in order to breathe life back into the place.

It was so hard to contact the office. The automated call system stinks. It was impossible to get my question answered. I continued to navigate through the options and that took for ever because it couldn’t understand me and kept on asking me the same question. It was a hassle. All I wanted was the number. Since it’s not on Unilocal anymore here it is. 5 626 939 561

Sad this office I no better then the other one on whittier blvd :(the people who work there are very rude