Sephora

Every time I go to Sephora inside J. C Penney Whittier I’m always crazy amazed at how nice all the girls are. They’re always so energetic and willing and even more so able to help me find my needs. you can tell they all truly care about helping you and really want to make your experience worth while. Amber helped me when I went in, and can I just say I have never met someone so pure and refined and just all around great of a person than I met when I met her.

Went in the other day cause I needed serious help. I have beyond sensitive skin and Amber V. definitely came to my rescue. She sat me down and picked my PERFECT color and helped me get a foundation that won’t harm my skin and is just all around perfect for me. She also helped me pick out the most amazing cleanser and moisturizer for my face. Again my skin is ridiculously sensitive and dry but since she’s helped me find this product my face has cleared up almost completely and will probably improve as I continue to use it. I definitely recommend Amber for anyone who needs to find what’s best for them. She made my visit here the best money I’ve ever spent AND she grabbed everything for me. I think the only thing I did was pick out my dipbrow. She’s awesome!

This is honestly the worst Sephora. I come here because it’s the closest one to my house, but I’m definitely going to stop coming here and go to the Brea one from now on.
I came here last night to claim my free Marc Jacobs Birthday gift, (which I was extremely excited about) and she said «oh sorry we’re out». LAME. Now I have to go to another Sephora to claim it! She didn’t even offer me something else for free! I ended up using my Sephora points on some other garbage.
The customer service here is always crap, and the line is always ridiculously slow when there’s only 2 – 3 people in it.
Like I said, go to the Brea mall location, the extra 20 minute drive is worth it!

I went in for a makeover with AmberVilla on Saturday. I’m 50 years old and use very little make up. I received awesome service, she’s friendly (and funny, she put me at ease), very knowledgeable and suggested a variety of products that would help me with my dry skin. I didn’t look like a clown and complements galore that evening. I would definitely book another makeover with her for my next big event. I was fascinated with all the variety of products you offer and she elaborated on everything that would benefit me. Sephora you got a keeper!

Adriana is the best at the Benefit Brow Bar. She always has time to fit me and my sister in and I have not let anyone else touch my eye brows!
She’s always so kind and I would recommend her to anyone for brows! She also always tells me all the new releases that Sephora has. I love her!

Sephora website said this location had a lot of items that I wanted to look into (supposedly it monitors inventory every 24 hours). I visited and they had none… Totally waste of my gas to drive and time.
There was no way they sold out of all those items they said they supposedly had in stock in one day AFTER the holidays…

Went here tonight and was lucky enough to have Joshua approach me to ask if I needed some assistance. This dude is AWESOME!!! Color Matched me perfectly and didn’t up sell me on anything. Even threw in some samples he recommended. Manager take note… this guy is the real deal!!! :)

Favorite Sephora yet. It has a great variety of selection. Mia, the sales associate was supeerrr friendly and helpful! I was just so impressed with all of the items they had!

Never had a problem here with customer service until today (October 24) when I dealt with the manager. Curly haired ponytail girl that was only wearing bad clumpy mascara. Weird considering she sets the example for fellow employees and represents Sephora! (it was noon) Anyhow, she placed a phone call to headquarters in regards to an item (under eye concealer) that was accidentally mailed to me, which Is why I went into the store to begin with (return) Headquarters told her I could have it. She asked them three times «are you sure?» They said «Yes!» She couldn’t believe it. She questioned the person on the line, asking them if this was «normal.» Their response for a reason was «in recognition for a mishandling of my order that had occurred.» I’m a VIP with Sephora. (For those of you who don’t know what this is, I spend a lot of $ there yearly.) She hangs up and is still hesitant to give me the product. When she does, she takes it back from me and marks it «Gratis» just In case I decide to exchange this for another color that’s more fitting, I wont be able to. (btw, the marker isn’t permanent) Anyhow, I walked out without saying anything. How dare her make this assumption. I was there to return the item! (Along with the free samples too) I could’ve just kept it all, but I didn’t! This Manager needs to stop hating and get a lesson or two on proper customer service, as well as makeup application. Don’t go to work looking like you’re wearing last nights makeup and have pride in what you do! P. S. I used to work for LANCÔME back in the 90s and makeup was required to be worn at work at all times.

I come to this Sephora a lot because it’s only 5 minutes away from my house. They NEVER have anything in stock. I gave up buying foundation here because they are always out of my shade in almost every brand. Some of the associates here are very friendly and are happy to help. Some of them however, will not even acknowledge your existence. There are times where I will walk around looking completely lost and they won’t even bother to look at me. The Sephora in Cerritos is worth the drive rather than settling for this one.

Stopped in real quick to pick up the new Urban Decay Smoky palette, (which I was pleasantly surprised they had in stock) and was offered a free brow mapping service by Adriana. She ended up waxing them and did an amazing job! She’s very professional and knowledgeable. I will be back!

Every single time I go to this sephora they don’t have anything! I didn’t get any help when I got there I asked one of the girls about a brush and she said she didn’t know and that they didn’t have one like that and I get the same one all the time !

This is by far the WORST sephora I’ve ever been to!!! A bunch of employees no customers and not so much as a greeting when I walked in! I came in with the intention of spending money and not one person asked me if they could assist or if I was looking for anything. In fact, one girl was right in front of me talking to another employee about crop tops and parties! ridiculous! Other customers walked in and not was was assisted unless they asked and the employees looked bothered because their conversation was interrupted! Needless to say I left and will not be shopping here anymore!

I was interested in purchasing some concealer today and I heard Benefit had a good one. It’s unfortunate these 2 were too busy huddled together texting to provide any assistance. My mom also came along to pick up some Porefessional I suggested she try, and she was also interested in finding a highlighter. Very disappointing experience. We’re looking forward to the Ulta opening soon in La Habra. Hopefully they’ll have better customer service and a no cell phones on the sales floor policy.

Great service here I absolutely love coming here I never leave the store with any questions about any makeup!

The girls were friendly. There was not a big selection and a lot of items seemed out of stock. But I guess thats what you get from a Sephora located inside JCPenny’s.

The worst sephora I have been in by far. There was 1 girl in here that came up to me and actually took the time to say hi see if I needed anythung. But by the time she got to me I was so irritated at the fact that u passed 3 other girls that were to busy fixing them selves up and doing their own make up they completely ignored me and went up to other people that were by me and wouldn’t even talk to me. Who staff minus that one girl need to go bubye! First and last time in there !!

I came here looking for a Mother’s Day present Adriana a very young girl with such a positive attitude and very helpful girl she took time showing me different options great experience I’ve came here before my past experience been horrible service which I didn’t write my past review id say I forgot about it but Adriana went above and beyond thanks Adriana for your super service.

Customer service makes a the difference. I don’t particularly like writing bad reviews, but the lack of courtesy is consistent here, and it’s not difficult to acknowledge Simone. Even the manager just «looks» at you when you walk in. It’s kind of funny, actually. I’d rather make the drive elsewhere.

I only ever come here when I know exactly what to buy or to return something. The staff will not advise you, if they come up to you at all. Anytime I’ve had a question they are not helpful and come off rather rude.

The girls working here are horrible! Totally lacking in the customer service department! They don’t acknowledge you or ask you if they can assist you.
There have been multiple times where I walk in there to purchase an item but decide not to and buy online or drive to Brea instead. The manager really need to step it up!