GoWireless Verizon Premium Retailer

The best customer service ever. No wait very nice reps, simple transition to a new phone and free accessories in the phone bundle. Amazing experience highly recommend working with Augusto and Adilson they are so helpful. Great job to all the reps at this store.

Zachary totally hooked me up, and was quite pleasant to deal with. This is my store for all things wireless, Verizon that is. Thanks Zachary you’re all right!

STAY AWAY! Go to actual verizon store. I’m very disappointed. Bought a sim card and they gave me the wrong one. When I returned it, they wouldn’t let me get the right one. I asked to speak to a manager and they said they didn’t have a manager on site. They said the manager is Jonathan. This store doesn’t run properly if there is no manager at all times. What’s worse is that Javier, an employee, called the manager on the phone and when Javier asked if the manager had time to talk, the manager said he was busy with his family. There were two people in this store, Javier and Zach, who said they are «only» employees a day there wasn’t any manager on site.
So all in all, I bought a sim card and returned it to just walk out of this place with a non-​working sim card –_​–
STAY AWAY EVERYBODY! Even Verizon claims to travel the small distance to an actual Verizon retail store. If I can give this store a 0.1 rating, I would.

Today my husband purchased his first smart phone. I cannot say enough great things about our experience at this store. Omar was our consultant and he was so patient with us in explaining the upgrade process and ensuring there are no surprises when we get our next bill. My husband is a disabled Vet, two heart attacks and two strokes, and Omar was the perfect Verizon rep for him. I highly recommend Omar and the Whitwood, Whittier store. Excellent, excellent service.

Great location. They are extremely. Friendly and knowledgeable.
Come see Jonathan for help. He is great

Adilson and the entire Verizon team was EXTREMELY helpful and friendly. Everyone was professional and friendly. They answered all and any questions I had and explained everything thoroughly. I used to visit the Verizon location on Lambert Rd, but I will definitely make this location my go to location from now on.

If I could I would have given this place zero stars!!!
Check your account people! This store has employees that steal your account information!!!
I had 2 phones, both worth over $ 900, that were bought on my account without my knowledge. The only way I found out was because I received the agreement in the mail. The employee opened a «sub account» that I had no knowledge of and couldn’t even see it when I logged onto my account.
I called Verizon and was given the name of the employee who sold the phones. He is still working at this store!!!
He works with a female partner that also works at this store! STAY AWAY!

The reps at this store really know how to help out their customers. Jose helped me out and he was amazing! He helped me through getting 3 new phones and helped me activate them all at once. I was in and out of there in about an hour! Jose even postponed his lunch to help me. I can’t say enough how great and amazing Jose and the rest of the team are at finding what’s best for their customers. If you ever need anything, new phone or new service provider, ask for Jose.

The best service around. We were in and out with a brand new phone and they didn’t push us to buy a ton of other stuff. They asked, but we only got what we wanted :)

Jose is the best! I don’t write reviews unless they’re well deserved. He goes out of his way to assist you the best way he can. Answers all of your questions and doesn’t push you into buying stuff you don’t need. Don’t go to anyone else and Ask for Jose!

Jose had the best customer service and thanks to him I am extremely happy with my phone and got use to all this new technology and just want to thank you for taking your time to help me with my new phone and answering all my questions! Extremely want to thank you once again Jose!

I walked in 10 minutes before closing with a problem I thought would be super quick to fix. Instead it ended up taking until about 40 minutes passed closing time, but not for a second did Adilson G. make me feel like I was being an inconvenience. I have never been to this store and normally I hate going to the Verizon store for anything because I rarely feel like I get the help I need, however after my experience here, I will definitely be coming back here whenever I have an issue or question about my phone. Thank you so much for being a true example of customer service.

I switched over from sprint, and Jose Hernandez was very helpful by making this switch as smooth as possible for me and my family. Aside from knowledgeable he was also very patient with us as far as helping me with my new phone and making sure it suited my lifestyle. I was very fortunate to have a great associate the day I switched over. Great work hands down.

Jose Hernandez is a great asset to this company, he was the rep that helped me up when i first joined Verizon. I was due for an upgrade and noticed that he had transferred to a different location. He is perfectly knowledgeable and still continue to provide beyond EXCELLENT service every time i need something. Ask for Jose, you wont be disappointed. I currently live in San Diego, but trust me the drive was worth it! Thanks Jose.

Great service! From beginning to end. Started out wanting to upgrade my husband and ended up upgrading both of us for what we would have paid on line to upgrade just him! Luis was excellent in customer service and when new prices came out that morning he made sure we got the better price. Nice environment and an excellent staff made for a wonderful all around experience!

Great service, The staff here at the Whittwood TC were really accommodating when I walked in. I was on my way to the airport when I noticed my iPhone wasn’t functioning correctly. I needed my phone to be at 100% for my business trip and I had no other options but to stop by my nearest Verizon Wireless store. I thought I was going to have to process an Asurion claim to get a new phone, the team analyzed my account an seen that I was Early Edge Eligible for a new device. They offered me good bundle that I couldn’t resist. The team here at Whittwood were really knowledgeable when it comes to Verizon Wireless products, they also had adequate customer service and were willing to assist me with my wireless needs. Thanks Team Whittwood for making my experience wonderful.
P.S
I will come back for my free LG Pad 7.0 when I get back from New York.

I have visited this site 2x now. Both visits have been severely disappointing. First time was for a broken case last March. Asked what the warranty was on the case since it was under two months old. Guy stated he didn’t know I’d have to ask the manufacturer. Mind you it is a Verizon only case… Went to my normal store by home, they replaced it under warranty. Just went in to buy replacement case for or sons phone… Oh goodie, per the guy they don’t make them anymore, even though the phone is only eight months old, but could he interest us in a newer model that they have cases for. Yeah, like that’s going to happen… I’ll just wait and go back to our regular Verizon store that actually carries a wide variety of Verizon products to go with Verizon phones, staffed by people that actually know their product!

There are three reasons why I rated this place 1 star
1. Increased pricing
2. Employees have a «sell at all costs» mentality
3. Uneducated employees
First of all, this is NOT a corporate store. What does this mean? This store is able to set their own prices on Verizon products. You can find the same products at a corporate store for a lower price.
Second, I came to this store to purchase a few phone accessories (not knowing about increased pricing) and completely got ripped off. My employer allows for a 25% discount on MOST Verizon wireless accessories. I explained this to an employee named Omar and was told that the system was not allowing it. After explaining that I’m able to get this discount at other places, he told me that it ended up magically going through. After looking at my receipt, I noticed there was no discount given at all. This guy’s looked me right in the face and lied to me. Talk about a «sell at all cost» mentality. I tried to return the items and was told there would be a 20% restocking fee.
Third, majority of these employees are uneducated/​untrained when it comes to product knowledge and problem solving. While I was there, I over heard a lot of conversations that ended in, «unfortunately, there’s nothing we can do.» This is has to be the store phrase or something. I felt as though a lot of the other customers there were just as frustrated as I was.
After a few phone calls, I finally spoke with an employee (Melanie) who said she would be able to help with refunding me the difference as if Omar had been honest and given me the discount in the first place.
I would suggest making the extra 5 minute drive to a corporate store just to avoid going to this place. However, if you’re too lazy to make that drive and find yourself at this store, make sure the only employee who helps you is Melanie. She does a great job of listening to your concerns and takes the necessary actions to make sure you leave the store happy and confident about the purchases you made.
I hope this helps.

I learned about Unilocal while activating my phone… Talk about being helpful!!! Great service!

Fast-​forward one month later I’m still struggling with protect cell insurance which I purchased at this Verizon store and I have not received a phone from them but they sure took my temporary $ 300 deposit. Is there anything this Verizon store can do for me because you guys have not done one thing to help
«This place is terrible. Do not buy the insurance for your phone that they sell here because the apple store does not accept it and neither will any other Verizon store. I guess it’s my fault I should have read all 20 pages before I sign the contract. By the way that third-​party insurance went out of business, I was never notified now I am fully responsible for fixing my phone. I’m not shop here go to an authorized Verizon store dealer. »