CVS Pharmacy

They never have stuff ready! Every time I come there is an issue. They say I’m eligible… after 30 minutes waiting they figure it out. They are lost and lose info! Bad customer service. Don’t go unless you want to wait 45 mins or more for them to figure stuff out

If I could less than one star, I would! Pharmacy is horrible! First time coming here. The lack of eye contact from staff should have been my first warning! Was told to come back in 2 hours, I saw long lines, so ok. Target and Vons nearby, got some shopping done. Came back 3.5 hours later, no lines, however Rx is NOT READY. EXCUSES GIVEN they need 20 more minutes to count pulls! There are 6 people behind the counter! Frustration now since I have groceries in the car and will have to run home and come back!!! Won’t come here again.

I have been a long time with this CVS in Whittier for many years. I am a reasonable person, but this pharmacy is totally flawed. I have spent so much time trying to make sure I could get and pick up prescriptions after submitting new prescriptions, but there are so many little things that you need to know if you really need something. Example, if your doctor sends a prescription after 5:00 pm, you cannot get it that night. I recently needed a drug that is necessary for my husbands life. Coumadin, also known as Warfarin. The clinic he goes to keeps increasing the dose, so I knew I had to have the doctor’s office call it in on Friday in the day. We did that. I finally got through to the pharmacy after waiting three times for over 15 minutes on the phone and hanging up. It was 9 pm at night and after many questions they finally found the new prescription and said it would be ready at 10:00 pm. So today I went through the drive through to pick it up. After much discussion, they told me that the insurance would not cover it, so they decided not to fill it. I am a caretaker for my husband. My time away is critical. So they tell me to come back in an hour, because they decided not to fill the prescription. Since when can’t they call and ask me if I still want it. They have no customer sympathy. Over this one prescription I spent 60 minutes waiting on the phone, verified with our doctor and CVS it would be ready, only to tell he they decided not to fill it because I would gave to pay for it. Well CVS pharmacy, thus prescription is a life saving drug, not some maybe thing. He has to gave it, so why would you decide not to fill it without calling me? Believe it Iraq nit, my time is valuable too. I expect a pharmacy to gave a brain. Your pharmacy has messed up so many times. One time you gave me someone’s hydrocodone. That is a major pain medication drug that can only be filled with a take in prescription. They are incompetent. I am going to fine a pharmacy that cares about me and my family. When I complained about being on hold for so long, they told me to call corporate. Zero rating for them.

There has to be a more convient way to pick up prescriptions. I waited in line for 15 minutes just to be told that it will be another 45 minutes before your prescription is ready. Customer service is non existent here. Now I understand why people go to Mexico to pick up medical prescription. CVS Whittwood Mall is horrible.

Please don’t advertise yourself as a 24 hour pharmacy when in fact you are a 23 hour pharmacy. I would think that an established and well known chain like CVS would have the foresight to have a back up pharmacist on hand when the other pharmacist goes on his/​her lunch break, especially since medical needs and prescription needs happen at any given time, which is why we need 24 HOUR pharmacies. I needed a prescription filled at 11pm and if it had been just for me, I would not be this upset. But it was for my infant who needed the medicine right away. A baby can’t wait for your lunch break to be over in order to get his/​her medicine that he/​she needs in order to go to sleep! What a huge disappointment and completely unprofessional and frankly unforgivable.

This is our CVS, we frequent it often but the pharmacy. geez, they really must get rid of the weak link. The pharmacist Josie Dang was a complete nightmare, very rude, yelling at the poor techs instead of politely taking them aside to better instruct them. She literally stood in front of me telling the tech to relay messages to me instead of addressing me herself! Horrible customer service!

If you can get your prescription filled somewhere else, run quickly away from this place. Due to medical needs I have had to frequent many pharmacies. This by far is the worst place to get a prescription filled! Always out of something, will fill partial scripts sometimes and always some confusion regarding prescriptions. Very unfriendly staff from the pharmacist right down to the women at the register. This place is abysmal!

Signs everywhere to get flu shots! I walk in all excited. The pharmacist names Josie whispered to the tech helping me. Iam going to lunch. Come back after 2. It’s 1230. And yes she still working. Rude rude rude! Won’t be back here again.

Josie Dang in the Pharmacy made my experience completely MISERABLE.

The employees at this pharmacy are the rudest people I have ever met. While waiting for my prescription, I heard an elderly woman ask the really mean heavy set woman behind the counter a question. The fat lady yelled at this poor old lady and pretty much told her to go away. I couldn’t believe it. Customer service here is nonexistent.

This ping pong game in trying to get your meds filled is outrageous. These people don’t care one whoot about you and they don’t even try to get you, your meds ontime. I have been trying to get a prescription filled for 2 weeks and its still excuse after excuse. We called the doctor and he hasn’t called back. Blah blah blah. Don’t go here its not worth it and now that I am without my medication, I’m not going to be able to sleep. I HATE this pharmacy and I plan on going elsewhere. Good riddons. Customer services is very very bad.

Takes 6 hrs for a prescription. And they call us to say it’s ready we get there and it takes 20 more minutes…

They have the most terrible customer service here. I have never been treated so poorly. Don’t expect much if you go here and get ready to use your patience skills!

Decent cvs alongside the Whittier shopping area. I waited for my prescription and it took a while but there was plenty to look at while I was waiting.

F! Broken foot and finger and im at a 24 hour pharmacy thats closed till 12(according to the front desk) its 12:26 and its still closed. My fooot is throbbing broke.

If you don’t mind waiting 3 hours for your _​prescription to be ready. Then use this CVS.
I have nothing good to say about this place because I’m still waiting!!!

I transferred a prescription to the Whittier CVS from Target. CVS contacted me letting me know it was ready. I show up and they don’t have a record of it. They had called me personally and I received two automated calls. When I stopped by there was a huge line and the pharmacist and technicians seemed like they were having he worst day ever. An hour later I was told they doesn’t have my prescription and that it had never been transferred. They blamed it on Target stating that Target had to call them directly to transfer the prescription (which they did).
I decided not to wait an additional 20 minutes and returned the following day to pick up my prescription. The first question I was asked is if I had insurance, don’t they know that already know that? I then received my prescription with the wrong last name and street address. Wow! At this point I’m wondering what if they’re giving the wrong medication? By far the worst experience ever while trying to fill a simple prescription.

I’m so sorry!!! My original review was for the gross CVS in La Habra, not this one in Whittier… this Whittier one is sooooooooooo much nicer!!!
Glad I caught it… I give you an extra star (I would normally rate you 4 stars but I’m taking you to 5 stars) for my mistake.

I don’t understand why people rate this store so low, it’s your typical CVS. I’ve been here a couple of times and nothing about it is appalling enough to deserve such a horrible rating. The racks are generally well maintained and look as if someone took the time to put merchandise where it belongs, the exterior is clean and I haven’t spotted anything that would make me not want to go inside of the store like (graffiti, vagrants, etc, etc). The employees there aren’t going to hold your hand and coddle you while you look for your items, so if that’s what you expect don’t come here unless your going to buy some lubricant to try and remove your head from your ass.
All in all the cvs deserves a 3 star because it is very average. I only gave it a 4 because it is 24 hours and that’s very convenient for a night owl like myself.

DON’T use this pharmacy! I did because this was close to where I was living at the time, but it’s not worth it.
1) They will substitute different drugs for your prescriptions. I had one specific GENERIC drug, and when I went to pick it up, they gave me a completely different brand (not a different generic, but like a worse CVS generic) and said this is what they get instead sometimes, and it’s definitely the same because that’s the law — but it was manufactured differently, or worse because it made me feel whacked out when I took it. BUT the still called it the same drug, and charged me for it. :/​
2) They are expensive! They definitely inflate the prices of prescriptions here.
3) Don’t try and get your photos developed here, as they can’t develop your photos on-​site. Instead, they ship them off to a lab and it takes 10 days to get them back.
4) Their enpolyees are very rude.
+1 star for the employees there, who are nice and try and be helpful despite the awfulness of the business.