FedEx Office Print & Ship Center

Went in to ship out a package a couple of weeks ago. Was told by the girl at the counter that FedEx no longer accepts packages that are boxed in anything other than a fedex box. No plain cardboard boxes, no white boxes… nada. All shipping material has to be FedEx shipping material due to insurance issues… Meaning you have to buy a FedEx box in order to ship something. I asked when this policy went into effect? She said a couple of months prior. I told her I just received a shipment with this same type of box only 2 days ago. She said im not sure why but that’s the policy that was told to her by her manager. I asked if it was a store policy or a FedEx policy and she said I think its a store policy. Because I had to get this package out asap, I was forced to purchase a fedex box and paper filler. Even though my Company has an account, I had to purchase supplies out of my own pocket. So in essence they placed my perfectly packaged box into a FedEx box, added paper on top, and charged me for their service. By the way the fedex gives their stores incentives for selling the most services. I’ve called FedEx corporate office to make a complaint.

This place is ridiculous! Seriously an hour n 30 min to make copies of pics! Really!!!

Love their friendly service .they’re always so helpful .I use their services weekly and i love their customer service skills

Eddie is the best! Very helpful and knowledgeable! He made things very quick and easy! He knows his job!

Even though I moved away from Whittier 2 years ago, whenever I need work done for invitations, presentations, etc, I keep coming back to this locale. Sure sometimes the place is understaffed, but these folks always, always make sure my needs are met.
Just recently went for party invites and the staff helped me from beginning to end, even gave me a coupon code for a discount!
Awesome staff, awesome service.

Seriously 3 people working here and only 1 of them can do shipping? Do everyone that is shipping something has to stand on a long line waiting 10 minutes in order to send a package. The other 2 standing around looking at the computer. Next time I’m going top the Post Office.

I’ve been using this place quite often because it’s walking distance from my office. Mostly been using them for small run print orders and miscellaneous office needs. I gotta say I’m done being patient with them. Their equipment is always either malfunctioning or out of service. Their staff are always bad talking management. Their employees are nice but they’re very under staffed. I’m also always just waiting in a line here. Don’t with them. I advise you to do the same and go elsewhere.

The girl behind the counter was really nice and helpful! I saw some of the reviews and chanced it anyways. I was in and out quick! Will use them again…

I’ve used this office several times and there’s usually only one person working. This could be the reason for some of the bad reviews. However, it doesn’t make it OK for customers to be rude, I’ve seen it. Shame on them (customers) for not knowing the basics of running a copy machine, a FAX machine or having common sense. The employees do the best they can with what they have to work with, a little patience goes a long way.

Pretty bad experience here. I realize they were getting ready to close when we arrived but that is no reason for the attitude we got from Laurie on the evening of November 16, 2014. The machine we were printing from had error messages come up at least twice and both times she acted as if it were our fault and that we were somehow to blame for not knowing how to use the machine that she is supposed to be the expert on. She made faces and rolled her eyes behind my wife’s back which is inexcusable. I know they were closing but that is no reason to be as rude as she was.

Slowest people ever! I’m a wife of a Fed ex employee and I will never EVER go to this location again! There was just 2 people ahead of me and I was there for over 35 minutes. Only 1 out of 3 employees were helping people. Next time I’m going to the post office. It’s just not worth going to this Whittier location.

Terrible customer service with an attitude. My shipment rattled because it was broken and it was being returned to the manufacturer via a prepaid label provided by the manufacturer. They refused my package because it rattled without paying them $ 4 to add packing. Did you not hear me that it’s already packed, but broken inside? Very rude, do not go here.

Worst service ever!!! Attitude all the time. You think maybe they are having a bad day but no it’s always like that.

Not a great store. The workers are very slow. There were only two there throughout the entire day and lines forming at every station. Was told my delivery would be ready to pick up at 1 and it wasn’t ready until 4. The workers seemed very untrained and some of the customers knew more about what was going on than they did. I was not impressed.

There shouldn’t even be one star for this particular kinkos. Workers ARE incompetent… especially CHRIS. He couldn’t make the posters that I had asked for due to his facility not having a big enough scanner. He sends me to Fullerton location reassuring me that they can do it for me since he «knows» they have a bigger scanner. However, I got there and they weren’t able to do it to the specifics that I wanted since they also didn’t have the big enough scanner. But… Fullerton was smart enough to make a compromise with me to get the job done correctly. So thank you Fullerton! Hopefully management realizes they need to train their staff more instead of sending ppl the wrong way.

THIS PLACE SUCKS. Steve is so rude and unfriendly. There is a 24 hour FedEx in Fullerton. I go there now. The people are much better

Park in the back where it’s convenient. This store is large and I needed to ship some holiday gifts to clients in norther CA. The younger FedEx gal had me fill out forms and she packed my goodies within minutes.
I shipped overnight one package around 8 lbs which cost 34.00 and the other package only a few pounds to Temecula for less then $ 10.00 I thought wasn’t bad since it was very handy and a easy process.
Definitely would return here again in the future.

So annoyed by this place. I went here last week to make a bunch of copies of legal documents… maybe about 800 copies. I tired all four of their machines and each time the copiers were picking up 2 – 3 pages at a time.
I asked the sales lady for help but she seemed annoyed at my request and just said «well blow on them to get them to not stick». I tried that with another batch and still… same problem. I again asked her for help and she just gave me attitude. I will say that she did give me my money back for the failed copies without me having to throw a big fit. This is the only reason I gave it two stars as oppose to just one.
Finally I went to the other Kinko’s about a mile up the street. Walked right in and their machines worked perfectly… no blowing needed and they were falling over each other trying to help me.
Fix your machines and hire people with better attitudes.

Service has been hit/​miss at times but always easy to ship here.
Here’s a secret – if you are going eastbound on Whittier Blvd, and want to avoid making a U-​turn to get in, just turn on left on College and take the alley behind the car dealer. A lot easier than having to make a U-​turn on a busy afternoon. ;-)

Great service at this Kinko’s. I had no idea how to use the LARGE PRINT copier !!
I mean it’s not often that I need to print something on a 24×20 sheet of paper and then scale it down to 8.5×11!
Kinko’s hooked me up w/​full service copying! I was taught the ins and outs as to how the machine worked, and how to make sure that the paper lines up appropriately to get all the margins proper.
It wasn’t just a copying experience it was like a class-​PRINTING 101!
The staff didn’t have to go through such lengths to ensure I was taken care of… it could have been a very mediocre experience if they had just pointed me to the copier machine and told me to read the instructions.
Thank you for making sure my experience was above-​mediocre.