Citibank

2^nd visit. Two employees literally standing around shuffling deposit slips while 3 customers sit and wait.

In sum, I’ve been in line for almost ten minutes. Two tellers open; it’s 12:45. I’m still in line.

A one star is HIGHLY overrated for this branch — Why oh why doesn’t Unilocal allow Negative stars?!? I use citibank for both my business account and personal accounts; actually scratch that, after this experience I should say I «used» citibank as I’ll be shutting down all accounts next chance I get.
Let me paint the scenario. I get 1 day off per week and chose to utilize that time to work on my car, including oil, new tires, new struts, all to get ready for a road trip coming up. With Unilocal’s help I found a stellar place in Whittier that does it all and even struck a stellar deal offering to pay cash saving them the visa fees. I was lucky to be in an area which kept me entertained most of the day, seeings how my 2 feet were the only mode of transportation.
A little over a month ago I deposited a large sum into my personal account at citibank and haven’t done much with it since. This branch in Whittier closed at 6pm, which allowed me to scheduled accordingly and arrive in time to conduct my business. (SIDE NOTE: This branch must have find it funny to post incorrect operating hours — They close at 5pm NOT 6pm as other reviews have mentioned) Upon my arrival, now 2 minutes after 5 o’clock, the manager very abruptly told me the branch was closing. Seeings how my money was still in the bank I asked her if I could still withdraw cash. Her reply, «sorry but that’s not our policy». It became obvious to me that her priority was leaving the office and not actually assisting me. She had the nerve to show me there was still access to cash in front of her, access to the system, and still came back to me with a fictional story on how my account was negative 6 months prior so she wouldn’t be able to give me any cash. I asked what her system said my balance was, which we both agreed was significantly more than the amount I was hoping to withdraw. In looking back, I recall a letter from Citi explaining there had been a bank error resulting in fees but everything had been reversed and resolved. Now, after walking 3 miles to conduct my business, I find myself standing at the «open» branch, being accused of negligence, rudely brushed off by the supposed ‘person in authority’ followed by a concluding statement that goes something like «Since we’re closed you’ll need to wait until tomorrow to withdraw any money.» I seriously thought she was joking, wouldn’t you? I mean, Isn’t a bank, who is holding my money, in existence to actually allow me convenient access to my cash? I wish I had a happy ending. I wish, as a long standing customer of the bank, I could write a positive review. I wish even more that I wasn’t put in a position where I had ZERO access to my money leaving me essentially broke and made to look like a fool at the Audi shop. Sorry Citibank, it’s been a good 10 years but you had to go and hire a manager that cares more about ‘policy’ over the customer.

Never more than 1 teller who works at the speed of
a snail. Takes forever for a simple transaction. They
need to send their staff to chase for training.

I walked in to the bank and they would not cash out my (Visa card) which is by the same bank. The man would not call (customer service for me or take the next step to find out why) but I went to Bank of America (A+ services) was able to cash it out unfortunately with a 3.00 fee.
I would never walk back into this bank again and the man who was helping me (white guy with glasses) needs to go back into training for (customer service skills)

Always very quick, friendly and professional. I’ve loved banking with them the past few years. No issues whatsoever!

Kenneth Thompson.. Greatest teller ive ever experienced.. Friendly.. Courteous.. Polite. kind soul. I may open an account

There was just one teller working the line in the afternoon, while the other employees were «busy» It’s fine if you have 3 or 4 people waiting in line, but when it starts looking like there’s a Black Friday sale going on, you need to get another teller. Pronto.
When it was finally my turn (after 20 mins), the computer crashed and I had to wait another 10 minutes to make a deposit. Great!
Add to my woes, my account balance puts me a pizza away from the streets.
Good to know «Citi never sleeps»…Thanks, Shitty-​bank!

This Citibank has the friendlies, most knowledgeable, professional staff I’ve ever encountered at any bank. They go out of their way to please their customers. The employee’s there really make you feel at home. They always greet me by name when I walk in and are attentive to my needs. Rarely have I ever had a problem but when I had they resolved it without hesitation. I highly recommend walking in to the Whittwood-​Whittier Branch.