Charter Communications

Update! So i sqauwked loud enough to be heard. I also filed a complaint with the FCC. Once this was done, Charter showed up a day later and changed the line from the pole to my modem. Gotta say, its a lot faster now but we shall see…

I scheduled an appointment for services, only to find out it was cancelled, with out any notification
Apparently they schedule it under another name, previous tenants, and now I have to go in with proof of address, really? I’m over this. Hello Verizon, yes I’ll probably pay more, oh well.

i hate you charter!!! your service suckssssss!!! just die off like direct tv!!! please some other cable company buy them offfff

Number 1 worst company, hope close down soon. The wifi is not working i make phone call they tell me will send someone come in take look is free, I ask many many time for sure it is free! She say yes on the phone, but after they came check, they charge me$ 60 for service, it is cheating so suck.

they suck they suck internet suck its like 1986

I went to Charter for TV because I’m on a limited budget and Dish kept raising their rates. Also, I had their internet & phone, which I have had very few problems with and the internet has been good. I have to say I HATE their TV service! Ugly interface, limited information on programs, I’ve had my box replaced 3 times because of pixilation, frozen screens, you name it. The one I currently have is bad, too. I have to put the sound way up just to hear it, and my TV buzzes in the background. Also, you can see color bars floating up the screen. I am going to change to another carrier — just not sure who yet. Oh, and they recently raised my rates, too. At least with Dish, I got better quality TV!

I wish I had fios in my area… I am stuck with joke a service. It has dropped twice tonight and that’s a good night. I call Verizon about once a week to see if fios is on my block yet… sadly no. Charter is the worst Internet provider I have ever had… the worst.

A salesman entered our gated community and told us about the great deals Charter was offering. We had Verizon Fios installed but our monthly bills were very high for the service we were getting. So we listened to the sales guy’s pitch. It had some great incentives. We wanted to save some money on the monthly bill so we promptly cancelled Verizon and signed on to Charter. The first day was good. Service appeared solid. Then two weeks in our first DVR box went down. They quickly replaced the box. We even had a supervisor come by and asked us to review the tech’s service. Little did we know that would be the last time a tech would actually come out. Soon our TV’s started having issues. We would call Charter Communications and basically had to service our own problems with the customer care person on the other line giving instructions. (That is if the robot who answers all calls to Charter will let you get to a tech support person) Basically I am servicing my own problems because in order to get someone out we have to wait anywhere from 24 to 48 hours to have a service person actually come out. The agents you speak with appear friendly but basically know NOTHING. I solve my own tech issues. The lower cost means nothing if you don’t get to use the services provided. Tonight we spent 3 hours with no PHONE, no NET, no TV and no WI-​FI. It was a long night. They promised a call back when service came up and they never called back. My advice? Choose another provider in the area and save yourself the headache. The reduction in price is not worth it when you get no service.

5 stars for the installers. 1 star for the company. I called for Internet service ONLY. I was clear when speaking to the rep Internet only. The installer had the order for TV AND INTERNET. I had to call and fix it. Of course you have to speak with 2 different people to fix the problem and they still try to sell you stuff you don’t want again, so you have to justify your choice again, which is disrespectful to my wishes. The Internet is great, I just wish they would treat their clients with more respect.

I just called the general number to get more information on services and the guy I spoke to was super rude!!! He tried to push me unto the $ 30 bundle deal. When I asked if I had heard him correctly he tried to tell me I wasn’t listening. When I confronted him on his rudeness he acted like he didn’t know what I was talking about. This is not the way to represent the company you work for buddy! He also told me internet rates were based on the economy. What!!! Unfortunately my interest in Charter is completely dead now. I’m so disappointed!!!

I had Charter cable and internet for 8 years. In that 8 years we had problems EVERY DAY. The internet would drop multiple times a day. The cable would freeze every now and then. I would always call to see about rectifying the situation. After being read the script about how sorry they feel because they understand how awful it is to not have the service promised, they would always want to do a service call. In the 8 years that I had them, we had approximately 14 technicians and 3 supervisors come out. Each time they came out, all they did was talk smack about the previous technician and how they didn’t do it right. The supervisors came out and still didn’t understand why we had problems. They always said that it was our router’s fault for the drop. I went through 4 different routers before Charter brought back their own and we started renting it from them. I’m sure I would have had more service calls but I just can’t call out from work to stay home for the day to wait for hours on end for someone to come out.
We moved and now I have FIOS. Sweet Jesus! I didn’t realize the extremity of the poor service I was receiving. I have been here for 3 weeks now and have not had a single problem. Charter Retention called me the other day and immediately hung up on me when they realized that I was not a happy customer and they didn’t want to hear my rants. GOOD RIDDANCE!

So far I am impressed. Ordered online. Chose the time. Picked the plan. Boom! Two days later a technician showed up exactly as scheduled and promptly installed the equipment. He had to drill through the wall … which, again, he accomplished quite expediently. Free modem. Everything works. After 10 years with Comcast, I feel blessed :)

Whittier Charter Cable has terrible service. My parents have had technicians come to the house often and are never able to fix our frequent internet disconnects and interruptions. We pay over $ 100/​month for service that is unreliable and unstable. Either move to satellite, use mobile internet, or find another ISP. There are not many to choose from in Whittier unfortunately. Time to upgrade infrastructure and get your act together Charter.

This is a company that is run like ATT!!! Customer service by title only, no one can do anything that you call and it takes a formal complaint to get their attention.
To start off I got internet to fire att to get a little faster because i was paying for high speed and not even close to that was delivered. So i paid 39 a month for 30 and low and behold i get a message that my speed is now 60 at no additional cost. Now i have had that speed for about 6 months they said now it was a introductory offer. Now my speed is cut in half and now I am paying over 60 a month.
I call «customer service» and «technical service» and nothing happens except raising my blood pressure. They say I am now provisioned for 30 and they never offered it in the area.
If you like being pissed off? Do you like being blown off? Do you like needing to escalate an issue with an outside agency to make a company deliver what they promised. Then this company is just what you would like
If you like fast internet… good customer service… delivery of what is promised then don’t even think of dealing with these idiots.
The executive staff needs to loosen up their ties and let the blood flow to their brains!
This is how fly by night companies run. This is not the type of companies people like to stay with!

This is the worst service I have ever had! They are a joke. Wifi sucks and so does the cable!

Being a Charter customer for 20+ years, I can say it is the worse, I have been on the phone trying to speak with someone who can help who says hold on one moment And you will hold and hold, awwwwww I even tried going on line and try to speak with a operator which has also been changed. you have to ask a question, that dose not help they treat there long term customers like … The only provider we have is charter. also can not watch T. V with out so many black outs, and glitches which can drive a crazy lady nuts. I really wish they would stop trying to top other companies and truly stick to the service they had. Looks like Direct T.V. will be coming to my home soon.

I’ve never paid so much for so long for so little. The fact that they are a monopoly in my area infuriates me. Legislators who granted an exclusive right to my cable area should be forced to sit on hold or communicate with the charter voice response system for the rest of their lives. I cringe every time I have to deal with them and their frustration policies. Today is my first visit to office– was on phone with them an hour last night. Now in line for another hour.

I give Charter one star only because I have to give it something.
They lack any integrity or ethics. They are the bait and switch scam artists of the century.
FIRST, I have been subjected to their predatory phone calls on a near daily basis «offering» me phone service. They attempt to appeal to my being female as a reason for getting said service. I need to protect my family in case cell service is out. When I say I have no intention to get phone service, the pusher decides to say, «Well, when you decide you care enough about your family’s safety, give us a call.» The audacity, quite frankly, they cannot offer «safety» if their lives depended on it. The phone service is dependent on the Internet and cable connection which is ALWAYS OUT.
They offer the opportunity to use your iPad and smartphone to schedule shows on your DVR when you aren’t home. The only catch is, they don’t offer the cable box that they boast about in their commercials. Bait and switch. Get you to go for their service because of the bells and whistles they advertise in their commercials in your area, THEN, when you attempt to use that service, you are told it’s not available in THE LARGEST ENTERTAINMENT MARKET IN THE USA. Really?!
And…the search feature is absurd. When I want to watch Star Wars for example, I can’t just type in S-​T-​A-​R to narrow the search. I have to select S. Then scroll through literally hundreds of shows starting with S in alphabetical order until I find it. Then, I can attempt to select it, HOWEVER, there is no telling what time it’s for, what date it airs. Or which channel the HD or the basic channel. Didn’t know how many shows start with S in English, Spanish, Armenian, and Korean in Los Angeles! Since then, I haven’t turned on the box.
I am quitting my abusive «relationship» with this sorry excuse for a company after less than a month because of its unethical business practices, and lack of any integrity.

After 20+ years of up & down service from the only cable TV provider in our area, I finally pulled the plug on them. Service technicians and a supervisor have been to our home 4 times this year to try and rectify the problems without success. I will say they have all been kind & compassionate, but when they suggest replacing our 5 year old HD TV with a new one, I can’t accept that solution.
Now we have DirecTV and everything is coming in perfectly loud and clear on our 5 year old TV. Sheesh! I should have switched over years ago.

Charter has been okay from me. I used to use Verizon Fios and that thing was solid. No complaints except the price got to be too much for internet alone.
Shopped around and found the only other provider was Charter and DSL (No dice) so I chose the 30 mbps down 4mbps up package. The download speeds have been pretty solid. My biggest complaint is that the upload speeds are so slow. If you plan on syncing many huge files and are used to Fios like speeds, this was a big let down. Charter doesn’t seem to have plans to up this anytime soon.
I hope they do. Otherwise I wouldn’t have any problems recommending them.