Time Warner Cable

This Is all fact based on personal experience with the local Newbury Park office, so Unilocal please don’t remove this review.
It is amazing how fascinatingly terrible one company can actually be. I realize there’s always choices when it comes to Internet phone and TV service but you have to select which one actually sucks the least, in my decision making process I chose Time Warner.
We have all heard stories about how bad the customer service actually is at Time Warner. Let me just add to that. It seems they go out of their way to actually accomplish nothing. My most recent bad experience with Time Warner revolved around an «update» to their modem service.
Time Warner chose to actually disconnect my Internet without notifying me. I had to place a phone call to Time Warner to get it turned back on, at that time they informed me that they are «upgrading» my service and they would be sending out a new modem shortly they apologize for turning off the service. Is this the proper way to notify customers of an upgrade? I bet the Company manual doesn’t quite cover it like this.
Time Warner then sends out a new modem 4 days later that does not does not compensate for the telephone service as their instruction booklet details.
You would think they are aware of this need, the old modem has it and Time Warner is actually my phone provider.
Another phone call to Time Warner I spoke with a representative who realized whoops they made a mistake I should’ve been sent the modem that had the telephone service.
Five days go by and no new modem shows up. Another phone call to Time Warner, I should say four phone calls before I actually spoke to a live person’s and once again acknowledge the fact that the previous associate never completed the service order to send out the proper modem. I was promised up and down and apologized back and forth for their lack of ability to follow through on a simple task.
A little fed up on my end, I scheduled a service technician to come install it because I was done monkeying around with their inability to follow through on simple task.
We shall see what adventures await for the service technician
Enjoy your time warner cable TV experience and, GO Dodgers!

STAY AWAY!!! Time Warner Cable is the WORST option out there!!! I just moved to Newbury Park and they not only screwed us out of our phone number that we had for 16 years but I just got off the phone with Fran in customer service to find out that they have been charging my account every month 200 speed internet but only provided me with a modem that can handle 100 speed internet. This company is corrupt and they lie, cheat and steal from us hard working people!!! BEWARE!!! Can’t watch local sports unless you buy Time Warner Cable and then to find out they are corrupt and screw their customers out of their money too (???) WTF

They work most of the time. Some times we have wifi issues. Speed is very good. Their default search engine page sucks balls and you can’t stop it even with their preferences setting.

Judging from the other posts, I agree that 1 star is way too generous. This place makes the DMV and Veterans Affair offices look like five star service. Tried to get service over the phone. I was told I needed to go to my local office in person. When I went, I waited over 1−½ hours for my number to be called. They only had 2 windows open and one of them had a customer sitting there for an hour while the lady tried in vain tried to get her account fixed. When it was finally my turn, I was able to sign up and get a Saturday appointment. The installer never showed so I called the 800 number. I was told that my appointment wasn’t until two weeks later on a Tuesday. I said I never agreed to that. The reminder card I was given by the Newbury Park office had the Saturday time and date written by them. The 800 number said they have no record of it and I would need to wait 3 weeks to get a Saturday appointment. After I hung up, I drove to the Newbury Park location and was told I was the 5^th person today complaining about an installer who never show. They also had their appointments dates switched to something other to what they had been told. My advice, try Dish or Directv. TimeWarner is incompetent and doesn’t care.

This cable company is this worst as soon as other cable companies get the Dodgers I’m out obviously TW doesn’t read Unilocal rating everyone that is posted is 1 and if I could give a negative

Terrible service, the office in newbury park is a joke. Feels more like a government assistance program building then a place of business. We are brand new customers and they lied on the phone to get us to sign up and got out order wrong. TWC makes directv looks incredible.

Dumb! This place is simply dumb. After I cancelled my service, I just needed to drop off my cable box! Just drop it off… no human contact necessary. In order to do that, I had to take a number. I don’t understand. I’m just dropping it off… My cable box number is linked to my account, they should be able to figure it out… I mean they can reset ALLL sorts of stuff over the phone when my service doesn’t work (which was quite often).
There was a wait of 10 people, and 3 employees working at the time, then one person left! Now we were down to 2 employees… Couldn’t she help out or have someone replace her. No customer service! Also, being Time Warner I would appreciate some internet while I’m wasting my time… But nothing. Once again… DUMB

I took my modem to TWC to turn it in as I had purchased my own. The woman at the desk was curt and snotty… There was a long line of people and all I wanted to do was give back the modem. I left and went back 2 hours later. I told that same woman at the desk that I had spoken to TWC on the phone, and they said I could just drop it off, no need to wait. That woman said she would not take responsibility for it, someone might steal it off the desk and I would have to pay for it. … So I should wait! I was just about to leave again when a nice person behind the desk named Nick said he would take it. He logged it in and gave me a receipt which took about 2 minutes. Why does the rude snotty woman still have a job???

we called tonight (7÷3÷14) at 7:15 pm because we could not access our dvr function. some ‘girl’ had my husband unplug, replug, do this, do that and doesn’t our entire tv function go out and they can’t get it back until possibly sat.7/5/14! maybe sunday! WTF??? thanks a lot for nothing but inconvenience over this july 4^th twc!!!

One star is too generous. There’s a huge line of customers – most of whom need to get back to work – and only 1 person working. The other agent is taking a long lunch and sipping his Starbucks in back. This is customer service? So glad I’m here to cancel.

I hate giving poor reviews, it’s just not really who I am. But TWC has been consistently poor service and customer service, including lying about service cancellation and not upholding what their customer representatives relay to customers.
When trying to cancel my service, I was transfered to 4 people over the phone, then I was disconnected. Very frustrating. So instead of cancelling over the phone, I drove to the TWC store and brought my equipment, etc, and cancelled on the spot. I thought everything was finalized since I was told everything was finalized, until I continued to get billed by TWC. I was being billed despite not having any TWC hardware nor not living in a TWC covered address anymore.
I’m a huge fan of supporting local businesses, but TWC won’t be one of them. Unfortunately I haven’t found any cable company worth my money, despite the high prices. Looking forward to Google taking the reigns…

Called to upgrade my service and they then sold my contact information to a telemarketing company. Since my call with them I have had 3 calls «to check how I like my service» and then try to sell me a loan, a credit card and a free assessment of my credit.
The company introduces themselves as «Saveology»
Nothing like being sold into a telemarketing firm from your service provider.