Allen & Sons Appliance Repair

Under new management and THEY SUCK!!!
Morgan was my repair man for stainless steel subzero fridge. He was amazing professional and efficient! He deserved 5 STARS *****
Hi boss or manager was rude and horrible! Morgan met company know he was late to job which was ok by me but when he asked for additional hours to finish the job, the person on the phone started yelling and arguing with Morgan repair person while he was trying to finish the job he started. the Job that was already delayed by 2 hours started at 5pm end ended 9pm
I couldn’t believe how unprofessional manager/​owner was! Wasting more time while it was getting late at his customers house! I could hear everything he was said to Morgan! He called him incompetent amongst other things .
I would not recommend this company again!

Everything went smoothly. Allen and Sons Appliance repair was very reasonably priced and did not have any hidden costs. Mr Morgan was the technician who was sent to repair my refrigerator. I was very pleased with the manner that I was treated. I did not feel as if he was trying to over charge me when he came the first time to assess the problem. Mr. Morgan explained the problem in detail and was able to schedule me with an appointment a few days later.
My refrigerator works great! I had a bad experience with another company, but not so with Allen and Sons. My experience was a good one. Thank you. I would definitely recommend them.

Super disappointed with this company.
I was relieved to be able to get an appointment for service on my clothes dryers for the next day. The appt was from 12 – 3 pm. Large window but I was fine with it.
The repair man didn’t show up until 4. I called once at3 and was told he’d arrive in 30 mins. I called at 3:45 and was told he’d arrive in 10 mins.
When he finally did arrive he dad a poor in apologetic attitude.
The quote was for almost $ 500 to replace a part we ended up buying for $ 100 that just plugged into the unit.
After looking at the quote we noticed the company is actually s totally different one located in Canoga Park. So they sub contract work. Wish we had known

The operator was very nice and was able to coordinate a technician at the time that was most convenient for me. I received a courtesy call to let me know exactly when the technician would be arriving.
Mr. Morgan was my technician and he diagnosed what was wrong with my broken dryer within a couple of minutes. He knew from the screeching sound my dryer was making that I needed a new pulley, which of course was deep below the dryer drum. Morgan had my dryer apart in a flash. There were so many bolts holding it together he zipped them out and didn’t lose a one. I’m a very curious sort of person so I watched how he was taking it apart and Morgan took the time to explain to me the components of my dryer. As he took parts out of the dryer I took the opportunity to suction all the lint out of the dryer and clean where I could. Morgan did not mind my curiosity nor my OCD for cleaning. He installed the broken part just as quick and had my dryer put back together. My dryer is a s good as new.
I have nothing but praise for Mr. Morgan. I hope Allen & Son appreciates what a good employee they have on staff. The price for the repair I felt was reasonable and would certainly call again if something else breaks.

I knew the GE part I needed and asked the dispatcher to please call the service guy to see if he had the part, if so I’d go ahead and have him come out. She said there was no way to call him to inquire — really? this is 2015, we have cell phones. Service guy was Vlad, a very nice guy but the companies prices to change/​fix something incredibly easy is just out in left field. Besides, as he was walking up the driveway I was telling him what I needed. He said, he did not have that part and it would need to be ordered. So I paid for a $ 45 service call just to have a man tell me that he did not have the part, wish the operator would have expended just a bit more energy — would have saved me from sitting at home all Saturday waiting. And of course, my luck, he came the last hour of the window I was estimated. I will NEVER use this company.

The technician Vlod was friendly and on time. He repaired our refrigerator at a reasonable price.

Very professional, reliable service and reasonably priced. After the nightmare we had with a previous repairman, I can say the experience was night and day. My refrigerator was an older model and they were still able to fix it right away. Would definitely recommend them to anyone who needs appliance repair.

I was so pleased by the service I received from Morgan. He was very knowledgeable & professional. I know how to care for my washer & dryer. I have confess I was a bit skeptical because when I called for service I was not impressed with how the receptionist handled my call. I had my concerns but when Morgan arrived he changed my opinion & what could have been a fire concern is now not an issue. Thanks Morgan!

I have used Allen & Sons for a few repairs my dishwasher and most recently my Frigidare fridge. 4 years old and the fan died. I am so impressed with Morgan he is honest trustworthy and reliable. He is the reason I use this company. You will be well taken care with Morgan! The prices Are fair and comparable but other companies don’t have Morgan,

My almost new Samsung French door refrigerator had a problem with the handle on the middle drawer. Called Home Depot first as brought the extended warranty. Only to learn warranty does not cover much. Was referred to Allen and Sons by samsung. Received same day service, which I was very happy with. Ended up costing $ 95.00 to attach handle, but I guess it is what it is. At least I can open the drawer again. I will use the. Again if I ever have problems with any other appliance

I’m not sure this is the same Allen & Sons; they had me using an 800 number, but I would give zero stars if I could.
My Frigidair dishwasher started smoking from the latch area and this seemed to be the best choice from the Frigidair approved repair shops. (Note: They either did not service dishwashers at all, were out of business, or wanted to charge an arm-​and-​a-​leg just to give an estimate which would not necessarily go toward the repair if chosen.)
I did set up an appiontment for a same day estimate between 5 and 8pm. I was happy the tech wanted to come early, but I was still at work when he called, so he said he would be there at the scheduled time. I figured he would be there at or right before 5pm, but he didn’t show until almost 5:30. Let me tell you, he did not seem like he wanted to be there. He did make quick work of it and showed me the spots that were charred. He claimed the broken latch was to blame. He gave me a quote and said I could probably get a new dishwasher for that much, so I decided to wait and paid the $ 45 estimate fee.
Here’s where it turned to $#!+.
The comparable dishwashers were at least twice what he quoted for the repair. We decided to go ahead with the repair.
Now I had to get a new quote. They did not call backas promised and a week later I had to call them. The new quote was about $ 40 less, yay, but it was a hassle just getting that: The first rep that answered wouldn’t give it to me, I had to wait for someone to call or email me or whatever. I was supposed to get a call a couple days later to set up the repair appointment, and again had to call them. For some reason the estimate went up again to about $ 50 more than the original estimate, but ok. Oh, and the repairman has not ordered the parts yet. WHAT!!? So they will call me back again.
This time I still had to call them and the price again went up because now there was a whole né part the tech wanted to order for another $ 170. WTF?! Where did this come from? I asked to speak with the manager that I was supposed to ask for from the beginning and about four seconds after being told she was on another line I was told there were no managers in the office at all, including her. Now I totally feel like I’m being jerked around. And the original parts have still not been ordered.
I was told that someone would call me by noon Monday (that was a Saturday) to clear this up. Well, at around a quarter after 12, I called and told them to cancel the repair request and that I was very angry. They did not seem at all upset by this. I guess they have enough other business to lose some.
There was one phone rep that was helpful and courteous — Isabell. She gets 5 stars from me.
Otherwise,
*****DO NOT use this company!!! They obviously don’t want your business if you want to be treated with respect and get good, reliable customer service.*****

Morgan is a knowledgeable and explained what was needed in order for our appliance to operate efficiently. I would highly recommend him as I am certain that if we need another appliance to be repaired, I would definitely request him!

They were very professional. they were 1 ½ late but gave me 10% off the bill
the price was what I expected. $ 169 per hour pretty high they were here for ½ hour, the part was $ 49. Mel was very good at explaining the problem and was clean and efficient. I would call them again. Not his fault being late. the dispatcher gave him the wrong address supposedly. I will call them again.

I used Allen & Sons and found them very professional, timely and unusually honest. They told me how I could replace the broken part and save money. While it would have been better to let them order the part and replace it, they understood my financial challenges and provided the advice. The new part and refrigerator have been working great. Thank you Morgan. If I need service for any electrical appliance, I will definitely call Allen & Sons.

This was my second attempt in finding a service business for my washer and thought I should Unilocal a place because it has worked for me in the past for many other things. Found Allen & Sons on here and based on the reviews, decided to give them a call. Upon contacting them, Carla was very pleasant in getting me a technician SAME DAY. Once the technician came out, Morgan, he had a pleasant demeanor and was very informative on everything he was doing without me asking and was courteous enough to ask to move things or do things around the house… Great gesture of respect for client and home. Best part is that it was very affordable and he looked into the whole problem itself and didn’t just say oh replace this part so saved me hundreds. Would use them again. High recommendations!

*Customer Service review (phone)*
The operator was very nice and cordial. She definitely made me feel like my business was wanted and had the curtesy to check the average cost of what each repair would be. Thanks again! Labor, «On-​Time, «On field customer service» on a later review.
***Update: «Field Technician» Steve was very knowledgable, nice and presentable. Very polite. Saved me money on an electrical panel by trouble shooting thoroughly. The guy knows what he’s talking about!

Found this place on Unilocal and gave it a try. The initial price was better than the other two places I called. Morgan (the technician) showed up within the time they said he would, although I was hoping for the earlier time. Morgan knew what he was doing and fixed my refrigerator in no time. He took the time to explain things to me and recommended a few things to do as preventative maintenance, like how to clean the coils. I dreaded calling the repair man because I thought it was going to cost me an arm and a leg but I was pleasantly surprised. I even got a discount because I told Morgan that I found them on Unilocal.Next time instead of spending half a day looking for user manuals, trying to decipher schematics, getting all dirty and having to throw away all the food in the refrigerator, I will call this place right away.

Same day Appt. $ 45 to diagnose the problem with my washer. Could’ve been done over the phone since all I did was tell him that my washer wasn’t starting its spin cycle and he knew what was wrong. Paid $ 200 for 10 minute fix. Looked up the part and it was only $ 24. Place was a rip off, but then again, my washer is working. Next time I will do the fix myself. YouTube has DYI videos for EVERYTHING!

This is the first time I post a review… sadly, the service was soo bad I just had to.
I called this company because I needed someone to look at my fridge. It was not cooling as it used to in the top section of the fridge side.
The guy that came out dismissed my description of the problem… He basically told me that I was imagining that my fridge is not cooling like it usually does and said the reason the milk and juice were not cold was because my kids probably left them out… I was shocked!
He’s been here twice already — both times stating that there is no problem since the side walls feel cool to the touch. (He never opened any inside panels or did any thorough checking.) I put in a thermometer after his last visit — which is reading 62 F — it proves that it is not the temp it should be… Instead of having this guy out a third time and wasting my time — I went with a different repair shop. I can only speak to the guy that worked on my fridge — unfortunately only this guy services my city. Perhaps the the other techs are good… Also, the office personnel were good.
The new repair guy (from Smith Brothers App Repair) was very good. He was able to diagnose my problem in minutes. The first thing he did was remove the inside panel in the freezer and immediately could see that there was a freon leak. Of course, this is bad news — but at least I now know the real reason. Additionally, this new guy was respectful and very helpful.

Dear young selfish jerks,
Believe it or not, there was a time back in the 70’s when i was a little boy, life was so hard and bad shit just happened to good people…
for instance…
–your car heated up
–you were lucky to have one pair of 501’s
–appliances would crap out…
and you just had to deal with it until you could afford to remedy the problem.
Like if your dryer broke, mom would wash and hang the stuff on the couch or the nearest apparatus that would withhold 100 pounds of damp clothes until they dried, all wrinkled and crunchy and whatnot… until the thing was repaired or replaced.
Oh the harsh life we led.
Well thank God life is easier nowadays because the other day my guddam Kenmore top o’ the line dryer started falling apart so I called Allen & Sons. They immediately scheduled a tech to come out that night between 5−8pm and he surely did show up at about 6. He reattached the parts that fell off and fixed the broken door latch and was outta there an hour and $ 149 later.
Ya see, kids… we Americans need immediate gratification and can’t be put out anymore. It’s people like Allen & Sons that help us live that lifestyle.
Oh yeah, back then, mochi balls didn’t have ice cream inside… can you believe that shit? How the hell did we live?