Glenn’s Refrigeration

This review is for Glenn’s Refrigeration at 562−693−8030. They totally overcharged! I called for them to look at my AC. They performed no repairs at all. The office lady named Gabby quoted me $ 4,300 for the repair. I said that was too much money. A month later, Gabby called me and told me that they wanted to bill me $ 75 and asked me where to send the invoice. They have never told me that it would cost money for them to come out here. Worst yet, they would not let me speak with a technician regarding the problems and what needed to be fixed despite my numerous requests. I was only able to speak with Gabby, who told me the technician was too busy. I guess the technician was too busy to call me to explain what the $ 4,300 estimate was for. I ended up with Advantage Air in Long Beach, who quoted me $ 3,800 for the repair. Advantage Air was great because the technician himself, along with the owner, would return my phone calls.

I called and requested service 2 days ago. I was given an appointment for Yesterday June 18, 2014. I was told between 9 and 11. At 12:30 I was call from your office that the tech had an emergency and he would be running late. At 4:30 I phoned to see where your tech was because I had been waiting all day for them to show up. At that time I was connected to someone else that told me they would call me back in 10 minutes no return call.
I figured that someone would be rescheduled for this morning, so I waited patiently and again nothing. I just finished a call with your office. I have found that not only was there no reschedule of my appointment, but there is no intention of sending anyone out to repair my
refrigerator at all. I make custom deserts out of my home kitchen as well as own a restaurant. You came recommended to me, however now I will be doing the complete opposite. You have cost me $ 300.oo in dairy products that will not be able to be saved do to the fact that you just blew off my appoints and cannot even be bothered to reschedule. I will make it a point to tell everyone I know needing service on appliances what happened and direct them to go elsewhere.

DO NOT USE THIS COMPANY! Or, I should say, use it if you’re into self-​punishment. Our landlord called them to repair our stove three weeks ago because they are an authorized Kitchen-​Aid rep. One burner of the stove was not working. The service guy came right out and pronounced that the problem was the igniter. He took it and said he’d be back the next day with the new igniter. He did not show up in the 4 hour window and no phone call to explain/​apologize. When we called, they said sorry, they’ll be out the next day… same 4 hour window. The next day, we waited and waited, but no show and no call. When we called back they said Monday. Same window, same thing… no show, no call. When the guy took the part the first time the stove quit working all together, so now we’re without a stove and promise/​broken promise repeated to the point of absurdity… a total of 5 times… no show no call… day ruined. Then they said they would come last Friday between 11a and noon… for sure!!! What do you think happened? You guessed it! Finally a call at 1:00 and they promise he’ll be here by 2:00 for sure! Guess what happened? Right! Finally, he shows up at 3:30 just when I have to leave to pick my kid up from school. He says he’ll come back Saturday. Miracle of miracle… he comes back! Takes 2 hours of really hard work to installl the new igniter. Then guess what… he says the problem wasn’t the igniter (!)…which they took 3 weeks ago. Nevertheless, he installs the new igniter… just to be sure. But the same burner won’t work! He fiddles with it and fiddles with it… says there’s a loose wire on the burner… gently gently lowers the surface back in, tightens it and fires it up. It works! Yay. He leaves, drops a bill for $ 350, which we send to the landlord. One hour later, the same burner won’t work. We call the landlord. They say let’s call someone else. I agree. That was Saturday. Today, Monday, I get a call from Martha, their «customer service» rep. She launches into a 3-​minute lecture… talking down to me like I was a child, telling me that she’s called the landlord this morning and hasn’t heard back and we better not mess with them and they better pay the bill or else they will sue! Loads of nasty attitude, accusations, threats (if they think they can get away without paying us, they’ll be sorry… we’ll take them to court and we’ll win! etc etc. Forget that Martha was unloading on the wrong person… I’m the one who spent hours and hours waiting for their no-shows…even if I were the person who was responsible for the bill, now rude, how nasty… to call on a Monday after a Saturday call… and unload with a barrage of nasty threats. So, let’s recap. Broken promise after broken promise, finally… finally…after hours and hours of wasted time with no calls, they replace something which didn’t need replacing, charge $ 350 and the thing is not fixed. Then… Martha calls on the Monday after the Saturday call where they replaced the perfectly good igniter, and immediately starts making threats about lawsuits because she didn’t get a return call promptly enought (on December 23… two days before Christmas)! I’m guessing the positive review above was written by Glenn, Mrs. Glenn or maybe Martha in between threatening phone calls. Anyway, if you want pain, bad service, bogus charges, bad attitude and threats, call Glenn right away! If not, steer clear.

Repeat service by Ed Kinsall from Glen’s Refrigeration demonstrated once again how lucky we were to have had him repair our home’s aging central air conditioning unit. Becasuse Ed also performs heating-​cooling system inspections for homes about to be sold, he found and repaired items which the first escrow inspector had not noticed and now we’re totally protected for our next inspection. I have never encountered someone with Ed’s level of knowledge, meticulousness and competency about technical service for air conditioning and heating — (or any other technical/​equipment/​appliance service for that matter.) The pricing is reasonable and fair with an excellent warranty, I recommend Glen’s Refrigeration and in particular technician, Ed Kinsall as the best possible choice for ANY cooling or heating needs. * As a side note, to give you an idea of how knowledgable Ed is, he designs commercial refrigeration systems for restaurants and stores.
(
) 714−232−6865
**** NOTE This is GLENN’S REFRIGERATION based in Whittier, CA — with a service area ranging from San Diego to Santa Barbara, to Big Bear and Catalina Island (Roughtly a mile radius from Whittier)
— This is NOT the one the Glenn’s Rerigeration based in Glendora —