White Plains Honda

Oh my gosh, what a pleasure.
I never thought I would EVER say that about a car buying experience, but indeed, purchasing a car at White Plains Honda was straightforward and as easy as it gets. Chris Paranzino is one of the best sales managers you could ever meet. We worked with him a year ago when he was «simply» one of the top sales people at New Rochelle Honda. We were so impressed that, when my stepdaughter was ready to buy her first new car, we went out of our way to find Chris and work with him again. In his new role as the manager here at White Plains Honda, Chris continues to personify excellence in Customer Service. He and sales consultant Lori Russo went above and beyond the call of duty to make us, and my stepdaughter, feel great about the purchase. The prices were fair, the dealings were direct and honest. How often can you say that about a car purchasing process?
Well I can say it for EVERY car purchase I have made with Chris Paranzino. And you will too if you go to White Plains Honda.

I went to white plains Honda to try and turn my lease in for a new car, not thinking it would happen being I went to other Honda dealerships around the area and the prices were insane and the people were not personable. I was wrong. As soon as I walked in everyone was very helpful and nice. Chris Paranzino was amazing and did everything in his power to help me out. He was very upfront and honest with me. That was great because the last thing I wanted was to waste my time. I ended up leaving that day with my new car and a great deal that no other dealer offered me. White plains Honda has changed so much since I last went here. What a pleasant turn around they did.

Shady shady shady. They started calling my husband several times a week saying they had an amazing deal if we trade in our cr v a year early. We had no desire to get a new car but they kept telling my husband they would take the appraised price of our current car and use it as down payment on a new vehicle and lower our monthly payments. I didn’t buy it for a second! Why would they just give us that serious amount of cash?! Every time they called he asked again, went over it in detail, spoke to different sales people, asked specific questions so we could find the catch/​loophole. They said they were in desperate need of used cars especially CR-​V. I decided to call and asked how their inventory was and they said great, they have tons of cars in stock. Lie #1. I call again and speak to saleswoman my husband spoke to and asked her to explain to me what the «deal» was. She repeated what she told my husband. I told her this is too good to be true and let her know if this is a ploy to get me in there and deal doesn’t happen, everyone involved will not be happy. She said she had to speak to her manager and would call me right back. Never heard from her. Lie #2. I call the sales manager and ask several detailed/​educated questions and finally get the truth. They are not giving us anything. They will pay off the car and then appraise it. If any difference in value (which there won’t be since it’s a lease and we have a year left) we would get that tiny amount. This couldn’t be further from what the other employees had said. It took TEN phone calls to get to the truth. I feel bad for the gullible suckers who are actually wasting their time going down there. This makes me not even want to get a Honda when our lease is actually up next year. Shame on you White Plains Honda. Don’t you know honesty is always the best policy especially if you want to retain customers?!

Just like every other dealership unless you have cash on hand to buy with no need for financing they will waste your time.

White Plains Honda are crooks! Went there to buy/​lease a CRV and they quoted me 2 times the price of other dealerships. They also didnt offer 0% financing and almost every other dealership is currently offering that. I thought people buy Honda’s because they are cheap? Ford, Toyota and Mazda all offered way better prices and cars. If I wanted a toy car Id go with the Honda. Lastly, DO NOT deal with Jeremy. He didnt have his own business card and he spoke to us more about my husbands tattoo than the features of the car. He has now repeatedly called me 3 times a day and sometimes on Sundays before 9am after I have told him I bought another car. Can I change the 1 star to 0? Bottom line is dont go to WP Honda unless you want to be robbed!

First of all, due to partially true stigmas, not many people are car dealership fans. This dealership however was able to work with my intended budget. They weren’t pressuring, and the boss man is very welcoming. That being said, after I decided on purchasing the vehicle. There were some unnecessary fees tacked on to the price agreed upon. of which I argued against. Things worked out and I drove away with the car. Waiting for the finance guy took hours and then my registration papers and plate did not come in two weeks as promised. My car was not legal to drive in the streets without the permanent plates, so I was a sitting duck. Apparently delayed paperwork filling is a common issue with all dealerships. After waiting an additional two weeks, I emailed the general manager and was contacted by a rep almost immediately, the plate was sent express overnight. Overall, the buying experience was pleasant, there was the expected debate over pricing done, procrastination on paperwork was involved, but I’m pleased with the prompt follow-​up from the dealership reps. Oh and I also love the car!

wow, the used car lot section of this dealership is very small. The sales people seemed a bit pushy and uppity. I was not very impressed, so I won’t be back.

My experience at White Plains Honda has been the absolute worst! To start off I did not purchase my car from them but had to take it there for service because of distance. That was a complete mistake. It felt like they were just trying to take money out of my pocket because it was not one of their cars that they sold.
My car is a CPO and it had some electrical issues where my brake light stayed on and killed my battery. I was able to jump start the car and had it going. After driving it for a little the car would just shift on its own and would only accelerate up to 12mph. So I had to leave my car in my job’s parking lot (which is another dealership) overnight; my drive home is over 45 minutes. The next day I arranged for roadside assistance to tow my car into the dealership where I purchased my car. There was a fee for that so I figured I would just drive it to White Plains Honda since it was in the same area as my job. I asked my coworkers to take the car for me to their service department. Right away when the service advisor saw the dealership uniform my co workeds were questioned. They were asked if they did anything to my car and even after they told them they didn’t touch any components, they still interrogated them left and right.
Later in the day I got a phone call that I owed them around $ 150. My car is still under warranty it didn’t make sense to me. So they went on to tell me a fuse was missing. How does that make any sense? Its a certified car and if there was a fuse missing I would have had issues with my car from day one not 4 months after my purchase. They told me since the fuse was missing that was my total (again with speculation that my coworkers had worked on my car). I did not like that they kept thinking my coworkers worked on my car even after it was told to them time and time again that that was not the case! I refused to pay amount and told them I would give them the $ 1.50 (for the fuse itself) they told me they wouldn’t give me my car. It felt like they were holding hostage of my car at this point. I got the dealership where I purchased the car from involved and they took care of the bill for me.
I’m happy I finally get my car back at the end of the day but once I start driving it I realize my interior lights were completely out and my cruise control isn’t working. They did not fix the issue with my brakes as they had said otherwise my cruise control would have worked since the only way it is deactivated is when you press your brakes. I had enough with this dealership and took it to the Honda I purchased the car from. They were very friendly, did not question us and got the job done without any out of pocket costs.
Turns out from my dealership service department that Honda of White Plains had some fun with my fuses by switching them all around (which was why my interior lights were not working) and as I suspected the brake lights were not fixed.
THEY ARE A BUNCH OF CROOKS! IF YOU DID NOT PURCHASE YOUR CAR FROM THEM THEY’LL FIND OTHER WAYS TO SWINDLE MONEY OUT OF YOUR POCKETS!

Sandy Vargas was our sales associate and she was very pleasant, accommodating and always willing to work with us to meet our needs. Plus, I love my new car!

Horrible customer service. I found a car I was interested in through
. My husband and I live an hour away so we wanted to make sure we had an appointment so we didn’t waste our time. I called Thursday, May 21^st and set everything up with Mercedes for Saturday, May 23^rd for 10:15 a.m. We get there on time, walk in and we are greeted by no one. We’re just standing there. Finally someone looks up from their important morning coffee chat and ask us if we need help, we tell them we have an appt. and we’re directed to sit down. After about 15 minutes a gentlemen comes over to let us know someone is getting our vehicle to test drive and it will only be 10 minutes. After waiting the 10 minutes a differently man comes over only to let us know someone had already put a down payment on the car. Like really? THEY COULDN’T HAVE TOLD US THAT OVER THE PHONE before we wasted an hour drive only to be let down? They need to let people go or retrain them.

I wish I could give negative stars. I’d like to preface my shared experience by saying Honda is running exceptional deals right now AND I know that those deals always come with an asterisk but still great deals.
My boyfriend and I visited 3 Honda dealerships in 4 hours determined for me to come home with a 2015 Civic. We were on a mission. 1^st dealership guy was very friendly, to the point and gave us a ton of information. Offered me $ 1500 for my trade in and gave us a ton of information more than a dealer normally would give so we can shop other places confidently if we chose to. He gave us a great deal and even advice about pricing drops in the coming months in case I wanted to wait. We decided to try another dealership just to try our luck with a better deal.
We went to White Plains Honda to compare and buy. First off before even checking out my trade-​in like the last dealership did he automatically priced it at 5x less than Honda dealer 1 and a hell of a lot less than Kelley Blue Book. We were automatically insulted. When we questioned him about that he got really defensive and tried to change the subject. He quickly went on price the car for us well over the buy price and when he realized we had already done our homework became even more defensive and asked us whey didn’t we take the other deal. We told him we wanted to see if they could do any better and give them the opportunity to sell us a car. He wouldn’t budge on the price and insisted we go back to Honda 1 for the deal. He even told us that he would like a Lamborghini but he wouldn’t expect to pay $ 100 for it… seriously? so unprofessional and absurd. Clearly the sales manager didn’t care either because as my bf and him went back and forth about the pricing the supervisor waved to him pretty much signaling him to stop speaking to us and he stopped. I guess we weren’t worth it to him. Highly insulted.
We didn’t give up and went to Honda #3 where not only were we given kind service from the moment we walked in, they took my trade in for $ 1500 and came in a few dollars less than the first dealership! Needless to say, we left with a new car and White Plains Honda pushed a sale out the door.

First off, I have owned two Hondas back to back and this is the first time I have ever felt ripped off at a Honda service center. The engine light came on and I took my Accord in right away to have it checked. I asked what they thought it could be and was told they would not know until they ran a full diagnostic check that would cost $ 149.95. This was just to check the car — anything beyond this would be extra. Got a call later in the day that my oil was low and they needed to add oil. Might as well do an oil change since it had been about 3,000 since my last one. The oil change ended up costing me $ 198.00. Yes, you read this correctly, to tell me my oil was low and change it I was charged $ 198.00!!! Run, run, run from this dealership service center unless you like getting taken advantage of and ripped off.
On another note: I am getting ready to buy a new Honda and it certainly will not be from the White Plains dealership.

Called ahead of time to make an appointment to drive an Accord hybrid. Spoke to Desiree and she confirmed that they had the car and available to test drive.
Got to the dealership and after sitting with a salesperson and talking about the car and having my license copied, I was told that the cars were in central storage and would take 30 minutes to an hour to pull out.
Wasted my time. Very unprofessional.

I had a pretty crappy experience with the shady sales team at this dealership. They lie about pricing, try and trick you into signing paperwork for the wrong trims, and are completly unprofessional when it comes to negotiations. Spare yourself the misery and go elsewhere.

It’s Wednesday, 12/​17/​2014: and I am still waiting for information on my title.
They keep leaving me voice messages to get back to them and each time, it is a different person or they transfer me to someone else (gustavo, brandy, andrea, vivan, bob mancini +) and each time, the person would have no idea what I’m looking for and then tell me something incorrect after I’ve explained to them why they were supposed to release the title and then transfer me again (I was transfered to five different people on the last call). Time and time again, they prove they are each just varying degrees of incompetence.
I take back my last comment about saving a few bucks, they are not with the headache.
And to Brian, the general manager, who claims he is concerned by my comment. My bank has been trying to get your dealership to release the title for over a year. Don’t be concerned, just release my title to the bank as you were supposed to over a year ago.
UPDATE 8pm 12÷17÷14: Just received a call from Sasha Kekovic (914.428.0880×101), the person I spoke with over the wknd, who was supposed to get back to me on Monday (but instead three other people called me, each time with mis-​information, asking me to call them back)
Sasha explained that the title was sent to the wrong bank/​financier, that a request for correction with the DMV was made on Monday. (So when my bank repeatly contacted the dealership regarding the title, they just ignored it for over a year???) and that the DMV should have this corrected within 3 – 5 business days and that bank should get the title before xmas… He said he would follow-​up with me on the status… I will update this post if/​when this actually gets resolved.
UPDATE 12÷30÷14: Bank/I’ve received the title. (1yr and 8months after purchase, with numerous follow-​up calls from me, my bank, and Honda HQ)

I recently bought a Honda CR-​V EX 2015 at this dealership. Atif (salesman) and Kurt (manager) were very helpful. They explained everything before I signed any papers. When I came back to pick up the car, they made sure everything was done right. Overall, I’m very happy with the experience there.
If you want to purchase a new vehicle, go talk to Atif Shahzad, he’s the man!

I’ve been to several other Honda service locations, but I’ll never go to another again. Everyone is kind, well-​informed and take the time to explain everything. The facility is clean and bright, and you can even watch some of the services (like an oil change or plugging a hole in a tire). I spent my waiting time comfortably taking to other Honda owners about how much we love coming here.

I am so glad I went to White Plains Honda on Central Avenue to buy my first car. All my questions and concerns were answered and as a new driver that’s something that I really appreciated. The patience and expertise the salespeople have is awesome. I was assisted by Albert Rodriguez who took his time with me and made it his mission to ensure that I was completely satisfied. I was also helped by Kurt who talked with the banks to ensure I received the best rate and payments possible. I am happy with my new car and grateful that I was able to review all details of my current car with the carfax report available. I would definitely recommend anyone to White Plains Honda on Central Ave as my experience with them is highly appreciated. Five Stars for Woohoo! :)

I bought my new car here and they took time to give us special treatment. Three different salespeople were assisting us with our purchase. They showed us the carfax report and explained all the paperwork in detail while we made out decision. They weren’t too pushy but they did try to get me to finance and I didn’t want to. They failed in their efforts to convince me and I think I drove away with a pretty good deal and paid in full. So far so good and I am really happy with the car.

I stopped by today to check out three cars that were listed online as being in their inventory. When I got to the lot none were actually available.
The salesman was quite cool, but I don’t appreciate management listing cars that are actually not for sale and/​or not removing listings for cars that were already sold. Bait and switch to get me to the dealership or inventory mismanagement? Either way, I’m not impressed.