Enterprise Rent-A-Car

Agents both at the desk inside & in the lot outside are always fantastic. Their customer service excels! I am a very frequent visitor to this airport & always have a very positive experience no matter who is attending. Super folks & service is always with a smile.

I rent from this particular location often and I have always had top notch super friendly customer service. Always willing to help and offer a smile.
Thanks for being wonderful guys, keep up the good work!

These guys were awesome, had me in and out in no time with an incredibly friendly staff! The airport was very busy yet they made each customer feel welcome and moved us all through very quickly! The manager Matt is a true service guru!

We have rented from this Enterprise location several times. This time I needed extra help because I left the keys with my husband at airport check-​in. It was raining and I have difficulty walking but the attendant did not know that. Attendant drove me back to check-​in where hubby handed over the keys and we were given out receipt. Chevrolet Impala was excellent car!

I have a long term business rental relationship with this branch and everyone there has always treated me with respect and given me great service. I highly recommend them for short term or long term business rentals.

The people at the counter are friendly enough, although the Enterprise «process» of renting a car is sadly not in keeping with the latest and greatest in technology that the rest of the industry offers. This is where Enterprise really falls on its face. Frequent renters are forced to go through the heavy red-​tape laden process of filling out paperwork every time as if they are new or one-​time renters. For frequent business renters, this is an unnecessary and time wasting activity, not to mention that it slows down the general process of getting a car for everyone else.
One of the other issues with this airport that Enterprise doesn’t seem to be up to snuff when compared with their competition at this location is keeping track of where their cars are in the moderately small and mixed-​use (all rental companies are in the same lot) parking lot. The competition at least tells you which stall your car is in. Enterprise just gave me the keys and asked if I knew where the lot was. Of course, I did know where the lot was, however, I was not expecting to find my car not in an Enterprise stall, but a couple of companies over and in a National stall. I’m not quite certain how you can lose track of where your cars are in such a small lot, but they managed to do it and made me hunt for it. Negative points for time wasting on several levels.
Other than these issues, the car was in good order and the people were generally friendly, although not very efficient.

We rented a car from Enterprise last week, everything from the reservations to picking up the car was fine… unfortunately, and I know this is difficult, I wanted a specific car… we settled on a Dodge Challenger, I thought that would be fun. It turned out that this particular car had a brake problem the didn’t show up till we were an hour away from the agency.
They were very good about swapping the car at another location, and we were on out way quickly

I typically rent cars from Hertz, but due to my last minute need for a vehicle they did not have one available. For the first time I used Enterprise.
I will only be renting from Enterprise now. The customer service was out of this world. Matt & Robert were friendly, engaged and made my experience beyond enjoyable. I highly recommend Enterprise @ HPN.

I needed a car from HPN to JFK for an early morning flight out of JFK. I easily made a reservation online, the woman at the desk @ HPN was helpful, easily made a change to my reservation for a more gas efficient car and I was on my way. The guy in the parking lot was even very easy to deal with.

If there was a rating for less than one star, i would give it. Zero Stars is what these people deserve! Their «customer service» representatives are USELESS. I rented a car for ONE DAY. I drove it over the George Washington Bridge ONCE — when i looked at my credit card statement, i noticed i was charged a total of $ 70 for the Toll tag. The $ 70 charge was broken down into two charges. First charge on the day of rental for $ 25. The second charge was incurred about 2 weeks later for $ 50. I called Enterprise and the woman who answered the phone basically YELLED at me saying there was NOTHING she could do about it and that i needed to call the Port Authority. I tried to explain that it appeared that perhaps my name or info hadnt been removed from that tag rental and i was getting charged for someone else’s use. But not wanting to overwork herself anymore than she has to, just keeps saying «call the port authority. call the port authority». Right. Last i checked, i didnt rent the car from Port Authority. Never again will me or anyone at my company or anyone that i know for that matter — rent from Enterprise!

As the saying goes, there needs to be a category of less than one star:
My daughter’s car broke down. We needed to rent a car in a hurry. She called Enterprise to get a car at Westchester Airport. This phone transaction was at 5:30pm. They confirmed it and SENT HER AN EMAIL, which she had on her phone.
We get to the airport at 8:30pm. The employee there says she doesn’t have our name. Sorry, no car. We plead with her, we show her THE EMAIL WITH THE CONFIRMATION NUMBER ON IT. Sorry, no car. She’s not exactly going to overwork herself either to help us, let’s put it that way.
She finally offers us a car at DOUBLE THE PRICE, since we are allegedly «walk-​ins».
ARE THEY KIDDING ME? Avis was 20 feet away. We got a better car at even less than the honest price Enterprise offered us. Is this some sort of scam or something?
If it’s not a scam, then if this isn’t BRUTAL INCOMPETENCE at it’s greatest, I don’t know what is. When you show the rep at the counter your confirmed email and she still refuses to even lift a finger to help, well…
Enterprise lost a few customers (plus everyone I tell), forever. Enterprise, either change/​correct your system, or change that ghastly employee you have there, for gosh sakes, Avis is 20 feet away, and Hertz was 30 feet away. If you want to abuse customers, at least be the only game in town.

This place is as good as it gets in regards! Customer service is GREAT! Kathy & Burim Rock! The cars are new and ALWAYS CLEAN! Definitely going to be coming back here!

They were quick and got us the car we wanted (a Hyundai Accent). The girl at the front desk was awesome and made me laugh (she gets 5 stars). The reason they only get three is because the guy at the check in made me feel like an idiot.
Let me back up a bit… I used to work for ERAC in Texas so I had an idea how the whole process went. When this guy was going around the car I was pointing out all the scratches and paint chips… he told me that only cracks and dents were recorded. That wasn’t the way it used to be so I tried to tell him to humor us and mark the scratches, etc down. He wouldn’t do it. I told him that I would hold him responsible to his manager if we were charged… he said don’t worry about it and handed us our contract. Luckily we were not charged but I still worried.