AT&T

Dreadful experience. Deceptive salespeople. Avoid at all costs. Misleading promises by sales person to buy most expensive device. Hours spent on phone and in person without resolution!

I recently went to this AT&T store and had the most dreadful experience that nearly cost me an additional $ 250 on my bill! I went in to upgrade my iPhone which took forever and ended up getting the wrong color phone. However, that wasn’t a super huge deal and I was fine with the mistake even though that customer service made it seem like this was MY fault and not hers for not asking proper questions and trying to do half ass job of her work. However, by trying to be helpful the customer service rep stated that she could bundle my package with my iPad plan and made it sound like this would not only be simple, but actually save me money. To make a long story short, she ended up opening an ADDITIONAL iPad phone line for me in which I was nearly charged data use for while still being charged for data use on the original iPad line. This store rep was so bad at her job — taking nearly an hour to upgrade a phone and then offer a deal that ended up nearly COSTING ME MORE MONEY, and then on top of it acted as though she was doing me a favor. She was the worst and the store manager was of little to no help when I tried to express my frustration. A couple of weeks later when I went to pay my bill online and noticed this very odd larger amount due for my most recent bill, I called AT&T immediately to find out why I had 2 iPad lines. After an HOUR of being on the phone with AT&T customer service (Yolanda, I will admit was awesome), she rectified this very screwed up situation, but now I have to have AT&T investigate the issue so I’m not charged a $ 150 early cancellation fee for an additional iPad line that I did NOT ask for. Honestly, if you are in the So. Westchester area, you would be better off either going to Mt. Vernon or in to Manhattan to get anything activated or set up or upgraded. AVOID THE AT&T IN THE GALLERIA MALL IN WHITE PLAINS AT ALL COST. You will in some way or another — time or money — pay for it.