White Plains T-Mobile, Customer Service is what they KNOW how to do! Abel & Charmain were SOVERY friendly and helpful! I went in there because I needed a family plan for 4 phones. Abel explained the plan and how it works and I explained that I couldn’t spend a fortune on phones and Charmain found us the PERFECT phone. They were androids and were budget friendly! Abel not only made the sales but he moved my phone numbers from my old phone to my new one! I live in Yonkers but it was worth the drive to White Plains to get such AWSOME customer service. If you are looking for a new phone and service go to T-Mobile in White Plains the ENTIRESATURDAY staff a friendly and helpful. It’s worth the drive up there.
Yeaton W.
Classificação do local: 1 Albany, NY
Person was horrible argued with me for 10 minutes about whether phone is a six or six ass when it clearly said six as on the back. I would suggest highly not to go here they are terrible at their job for me for being the corporate store.
Gin T.
Classificação do local: 1 Nanuet, NY
visited the store several time for different issues, most of them related to the incompetence of the store clerks. The manager was never there when I asked to speak with him, strange. The clerks has no knowledge or kind manners. Every problem you point out is customers fault. Enough said
Rodrigo M.
Classificação do local: 1 Harrison, NY
Really poor customer service. They have no idea what they are doing and how to help customers. Eric(manager wannabe) calls himself a Sales Leader and the least he could be is a leader. Zero(ZERO!) customer service skills. Every time you ask him something, he either reads something out of his computer, which of course he doesn’t understand because he ends up calling ‘their special number’ to get help, or he ‘suggests’ you to call Customer Service yourself. I wonder how he got that sort of ‘promotion’ to leader. It has been 4 weeks that I am waiting for my refund because I canceled my account within 7 days of having the service. Went to the store three times and they always suggest to call customer service so they can ‘process’ the refund. When I call cutover service, they blame the store for not ‘processing’ the refund properly. Long story short, I’m behind 530 bucks and they still blaming each other! LAME! Thanks God I canceled the service!