Undo’s Catering & Office

After I booked my wedding and saw the other review in here I was worried. On the contrary, I had a wonderful experience. Everyone complimented my wedding food, which rarely ever happens at weddings. The drinks were good. The service was great, I really feel like Undos did a great job and this is one day where I had very high expectations. The room itself looked amazing. So happy I booked Undos, the price was great also for a 200 person wedding-​full buffet with prime rib, stuffed flounder, chicken Chardonnay, etc, and open bar. Also the tasting was so fun we did before the wedding. I don’t hand out five stars much but this was a big day and Undos really pulled through. So happy!

I recently got married in Wheeling, West Virginia and I chose Undo’s to do the catering. Undo’s is delicious and their salad is my favorite! The catering office employees are great and super helpful. For that, I give them 3.5 stars (I will explain why they don’t get 5 stars in just a moment).
The food tasting was tons of fun and we got to decide what food we liked and what food we didn’t like. (3 stars for this.) The reason the tasting gets 3 stars is because we tried the food in January and had half of our menu decided. We then had the wonderful option to try the food again two weeks before the wedding. Another reason that the catering office employees are wonderful! However, this time we tried one of the potatoes that we had previously tried and it was totally different. Weird? The employees tell us that the chef actually didn’t fix the food that we tried in January. OK, even more weird. Why not have the chef there, or at least have directions for other employees to fix the food correctly.
On to the actual reception. Many many problems with Undo’s came about. First, the chicken marsala was absolutely NOT at all what we tasted. This one had a marinara instead of a marsala sauce and had no mushroom and onions but added tomatoes. If I would have known this then I wouldn’t have chosen this because I hate cooked tomatoes! Second, the roasted red potatoes that we tried TWICE, was yet again DIFFERENT for a THIRD time! What gives?! Nothing is consistent! Third, the cake. My beautiful, expensive cake experience was ruined by their employees. As soon as my husband and I cut the cake for us, they whisked it away in the back room along with our personalized napkins. OK, not so bad, but then they bring out the cake and just shove whatever they want infront of people. They don’t even ask what flavor. That is just uncalled for because I would never want a piece of chocolate if I could have white. They should have politely asked what flavor. Also with this, they served the wedding party their cake during the wedding party dance and then took it away before it was over!!! Craziness and rude! And to top that off, they don’t even hand out our napkins with the cake! There was $ 60 down the drain. All ruined by inexperienced workers, yet they have worked several weddings so I guess its just laziness. And lastly, they actually started cleaning up the entire ballroom around 10 p.m. when we had the room until midnight. Our DJ wasn’t scheduled to end until 11 p.m. and the bartender wasn’t to stop until 11 p.m.
If you’re thinking about Undo’s, please, please take into consideration what I went through. No one should have to go through all this on their wedding day.