Ferrari Plumbing

Outstanding professionalism. Wes found a very tricky gas leak, and was able to fix it without having to cut through our floor (this seemed near impossible to another plumber we consulted). The receptionist at their office is courteous and helpful. Highly recommended!

My water heater went out on me the night before Thanksgiving. I called a plumbing company that night and was told they would be there that night. They never showed up.
The day after Thanksgiving I called Ferrari Plumbing. They came out that afternoon. Wes diagnosed the problem and and a new water heater was needed. Wes installed the new water heater quickly and professionally.
I would recommend Ferrari Plumbing to anyone needing a professional plumbing job done.

Called to replace garbage disposal. I thought they were pricey, but he was willing to work with me. Got it done quickly and professionally. Nice guy with a cool voice.

So just I was getting ready for work one day recently I came down to my basement to find water all over my carpet, and several inches of water in bath room! Not having a plumber or anyone to call I did what most people would do, Did a quick google search and I found Ferrari plumbing. After explaining everything to the kind receptionist she said the guy would be there in less then an hour, great! Just as she said in about thirty minutes a nicely groomed man (Wes) arrived on scene. He was very professional and quickly found the problem after just a couple minutes of looking around. Apparently our injector pump had a catastrophic breakdown which resulted in the water flooding from the bathroom into our TV room. Wes gave a very fair and reasonable estimate of the cost, and went right to work. After a short time he had the old pump out, and the new one in. Wes worked neatly and didn’t make a mess, all while making pleasant small talk as he worked. After he fixed our pump, we had Wes fix a few other leaking faucets, which he did a great job as well. I would highly recommend this company and we will use them in the future. I will also request Wes come out of possible as well, a very trustworthy man who this company should be proud to employ. As for these negative reviews I’m willing to bet their make as I don’t know how so many people have had such positive experiences and these people didn’t, fishy.

Called to fix 2 leaking toilets and replace a faucet. Excellent response time. Called one afternoon and Wes was here first thing the next morning to do the work. We have used Ferrari before and were highly impressed with the quality of their work. I had to buy a faucet that was installed as fixing the old one was viewed as too expensive. They lacked a part for a toilet that was delivered to facilitate getting the job done, but that resulted in an extra charge. Overall, great job and responsiveness, but I thought the total job was more expensive than expected.

My husband and I came back from vacation only to find the water heater was leaking in the laundry room. What a miserable sight — thank goodness there was a drain in the middle of the laundry room! As the water was being shut off, I checked Angie’s List for recommended installers and found Ferrari Plumbing, Inc. was at the top of their list. Spoke with Linda who was very reassuring and the service appointment was set up for the next morning. Wes replaced the water heater, cleaned up the area and completed the whole process within 2 hours. Both of us highly recommend Ferrari’s and will definitely call them for any further plumbing work that might be needed.

Wes was here within 1 hour of me calling. He was very professional. He was finished when he said he would be. He installed a new hot water heater. Thank you for the good service. Now if you could give coupons or Senior discounts that would really be better.

Can’t say enough good things about our experience. First of all, Ferrari Plumbing was able to come out same day we called. 1^st company we tried calling the night before (Thursday) didn’t return our call and when we called them again Friday we were told they could not come out before Monday. Wes was outstanding– not only did he solve our problem he discovered some recent plumbing work that we had done with a different contractor was not done correctly and corrected it. We liked his work so much that we have decided to replace our 17 year old sump pumps and battery back up pumps using Wes. Would definitely recommend.

I called Ferrari after a bad experience with another plumber. I was able to get an appointment the next day and Wes showed up exactly when the office said he’d be there. He is probably the most professional plumber I’ve ever encountered. He comes in with a briefcase, investigates the issue, and prices it out for you. From there, he transforms from business man to plumber and gets right down to business. He works quickly and neatly. He shows you where your problem is and explains what he’s doing to fix it. Afterward, he demonstrates that everything has been fixed.
I first called about a valve leaking in my kitchen, he fixed it and pointed out that I had some water damage, he recommended a great restoration company to take care of it. The company he recommended later told me he’s the only plumber they’ll take referrals from as they can trust the quality of his work.
A while later I called about a valve leaking under my sink, I was out of town and couldn’t meet Wes when he came by so I had my mom meet him at my place. She was extremely impressed with the quality of his work, his professionalism, and his efficiency. As she was telling me how it went she said «he even made me get down on the floor to take a look at what he was talking about!» I had warned her he was thorough :-)
Ferrari’s prices reflect the quality of his work and it’s well worth it. I’ll never use another plumber again.

I decided to go with Wes Ferrari, even though i’d read some less than stellar Unilocal reviews online, mainly because he was local and i had been really ripped off before by big regional plumbing inc’s. Now, the job was more expensive than i would have predicted, but the work was outstanding and costed what he said it would — still cheaper, i am certain, than i’d have gotteen from BRP, inc. He advised me against a second project, because it would be more expensive than it was worth. In addition, i found Wes to be very friendly and even funny. One reviewer was bothered by his accent — i have to think the communication problem there was more than just his. When finished, he cleaned up after himself completely — sawdust and pvc shavings etc. — and took all the time i needed to explain everything, even offering advice on other possible issues in this old house, new to me.
Could it have been cheaper? Maybe so. Will i call on Ferrari again? Definitely

Waaaaaay too expensive!!! I had their plumber remove my toilet, drill 4 new holes to stabilize it, seal it, and put a new tank in. I was charged 625.00!!! To put it in perspective, an entire new toilet is 300-​something. So I could have gotten a brand new toilet for less money than these ripoff artists cost!!! The plumber then went to my basement where he probably jabbed a hole in my floor for all I know! I will NEVER use these people again! Another perspective is my usual plumber installed an entirely new water heater for me for 850! That includes the cost of the water heater and them hailing my old one away! These people are cost ripoff artists! Do not use them! You can find someone cheaper!!!

I replaced my old water heaters with two new Rheem 38,000 BTU Prog40−38N RH59 models on 11-​03-​2014.
POSITIVE: Immediate response to request. Technician Wes was at door in 2 hours. He was knowledgeable and professional. He explained his work clearly with good suggestions. The job was done well in a couple of hours.
NEGATIVE: The quoted price for each is $ 1190, which is substantially above market. Also the service call fee of $ 150 is not waived which was a surprise (though I did get a discount).
Overall, Ferrari provides excellent customer service and workmanship. It is a good choice if you value timeliness, reliability and quality over competitive pricing.

When my hot water heater started to leak water, I gave Ferrari a call and within a couple of hours Wes was at my door. Like a Ferrari, Wes was quick to diagnose the problem, inform me that my system was under warranty, and sped out to Menards to get a replacement. He was straightforward about the cost, kept our floors clean, and had us with hot water only hours after I called. I will be using them again in the future for my plumbing needs.

Ferrari plumbing clearly outlined prices for the work performed. The work was done to my expectations. The plumber clearly explained what needed to be done to fix the two problems Ferrari was called on for.
Ferrari was available when needed and arrived at the agreed upon time

Well I can’t say that their service is poor because we never got it. I explained that I have standing water in my bathroom in Wheaton & it got bigger each time the toilet flushed. Today is Thursday & they said «we can’t come out until Monday, can you wait?» I explained that our business holds class everyday for teenagers, whom might have to use the bathroom. Her response was «oh, maybe you should call another company to see if they can come out!» Hmmmmm i could’ve sworn their advertisement on their website said ²⁴⁄₇ EMERGENCY SERVICE. I’ll never contact them again.

Ferrari Plumbing showed up when he said he would. He got the sump pump replaced quickly and correctly the same afternoon. His pricing was fair. And while he did recommend some additional work, he respected my budget.

I have now used Ferrari Plumbing on 3 – 4 occasions for multiple things including a hot water heater replacement, sump pump/​backup sump replacement and pulling a very difficult shower pan out of a bathroom I was renovating.
I’ve dealt with Wes every time and find him to always be on time and professional. There’s no doubt in my mind that he knows what he’s doing and get things done thoroughly. I’ve read in other reviews that he will point out additional things in your home that aren’t done properly and that is true. In our case, these were things that needed to be addressed at some point and I knew it already.
Not sure if Ferrari is the least expensive plumber out there but if you’re looking for a plumber that will show up on time and do a very professional job, you’ll be in good shape.

I called Ferrari Plumbing to replace two laundry cutoff valves that were frozen. I wasn’t able to be at the property (a rental) when they were going to show but I really needed the work done that day. I took a leap f faith and left the front door key in the mailbox.
The plumber called when he arrived, called again with an estimate, then called when the work was complete. When I arrived at the property and checked his work I could not have been more impressed. It was excellent work.
I would highly recommend Ferrari plumbing. Their customer service and their work is excellent.

My hot water heater broke and needed to be replaced after looking at a few reviews and calling a few places I ended up calling Ferrari.
I really wanted to give this place a good review (especially after seeing all the good reviews) but after they came I just couldn’t.
Good
–The woman I spoke to on the phone was rather friendly
–They were able to get me in relatively quickly within an hour of calling.
–The prices were all in this binder so the base prices were all laid out but then there were the «extras»…
The not so good
–The person they sent me his name was Wes he wasn’t mean but I wouldn’t classify him as nice/friendly…I am not sure but he had a very hard time speaking English to the point where I got tired of asking him anything because anything I asked him he didn’t answer or her answered something completely different.
–I also wanted a more energy efficient water heater (basically I wanted options)…they have one choice and only one choice and when I asked Wes about options he didn’t seem to understand or either ignored my request and he was only going to put the water heater that was in his truck… nothing more end of story… don’t ask any more question.
–Wes also tried to upsell me on these parts needed for the water heater that were not included but were extra… I was already speeding about $ 1600 in one pop… really? Now you are going to nickel and dime for everything you can get? JERK.
–When everything was done Wes told me all this stuff was wrong with other plumbing in my house… I’m not sure what tactic it was but I was disgusted by it. If I had listened to him I might as well burned down the house and started over… everything was in need of replacement.
–I asked him if he would be taking my old water heater away and he said yeah I have a man who comes and takes it away. I assumed it would be another person from Ferrari the guy came that was a junk metal picker-​like the guys who go through your neighborhood on garbage day and pick through your garbage looking for metal to resell –The guy was just ghetto. I was a little leery but the man came in my house and took my old water heater away. The more I thought about it –it bugged me this random guy came to my door… so I called the company and I asked if the guy was one of their employees the woman answered no-​which meant that he was not bonded or insured so if the garbage hauler guy had damaged anything in my house I would have be out of luck.
–When Wes was moving my new water heater in and taking my old one out he placed the old one on the ground without anything under it and now there is a huge rust ring on my basement floor. :(
–I guess Angie’s List is a huge thing for many service oriented companies unfortunately he showed me one from a few years ago nothing recent.
–A few days later I was in my basement and I was moving some things around and I notice everywhere Wes had placed several black and white Ferrari stickers everywhere… on the walls on the pumps anything that was related to plumbing things it was on the wall or the actual equipment… I thought it was tacky and annoying… honestly he should have asked or just left it to the one he place on the water heater.
Overall yes my new water heater does work.
When I called to comment about some issues afterward the woman on the phone was very nice (she was the same one who made the appointment) and understanding (honestly she is the reason I gave 3 stars if she hadn’t spoken to me in the manner she did the rating would have been lower). Would I call them again in a non emergency situation no probably not… if they were the only plumber to come in a emergency situation probably because they came quickly… but between the random guy that came to my house to dispose of the old equipment and Wes’s not so much customer service and the huge rust stain on my floor I just couldn’t recommend them for all my plumbing needs. I think the woman on the phone should teach some customer service techniques to her fellow employees.
Maybe Wes was having a bad day but when you work in a service oriented company where you are the face of that company you should leave all your issues at the door.

I called this office based on the last review and they gave me a one hour window for a service call. Within that window I got a phone call telling me that Wes would be there in about 10 minutes. It was great that I didn’t have to wait and wonder.
We had a MAJOR problem with our hot water heater, the kind that requires a new one. There were some issues with the schlocky way the previous residents had installed the water heater, so the install of the new one would require some work with the pipes. Wes walked us through what was causing the problem and what else needed to be done besides installing a new water heater.
Once we decided that we wanted to go for it, there were trucks showing up at our house with a new water heater and taking away the old one. A blowtorch was going in the basement and there was lots of activity.
Wes was here for over 4 hours taking care of the problem and making sure that everything was done as we requested. My kids were home and the 7 year old was watching the blowtorch action and that was ok. The little guy was a bit disappointed that Wes cut up the HUGE box, but he didn’t tell him not to! Those big boxes are lots of fun!
I would recommend Ferrari plumbing to anyone who is looking for a great plumber. Nothing personal Wes, but I hope we don’t have to see you for a long time!