Enterprise Rent-A-Car

I reserved a car and requested Chrysler 300 or greater. I got to the store an hour before pick up time. Of course the lines were long and two employees.
Many people were there with reservations but no cars. They were offering what ever came available which were small car
My complaint is to the area office on providing the staff and the cars needs to support the request of this store.
I waited two hours and was offered a Ford Focus which did not meet my requirements of a large car.
I cancelled my reservation nod decided to Emil the company and post on Unilocal
Enterprise had the opportunity to provided the needs of the customer
I signed up for their «plus» account.
Did me no good and obviously reserving was useless to the other 10 people waiting for cars at this store.

I was in town visiting family and needed a last minute rental. I found this location and was greeted by a friendly staff. The Branch Manager Heather Smith was one of the most friendly and gracious people I have met in this type of setting. She was efficient and thorough in her job all while making me feel welcome and appriciated.
I will definately use this location every time I visit.

I have rented cars from the Enterprise location in Wheaton, MD on several occasions and the staff is ALWAYS friendly and accommodating. They have even provided me with upgrades when they realize that I am going to be driving the rented vehicle out of town. I have nothing but GREAT things to say about Enterprise and its business approach; however, I feel that NOT having ALL of your locations open on Sundays places a financial burden on your customers by forcing them to pay for an extra day. I have sometimes had to rent from Hertz b/​c of this as Hertz has a better schedule. When I have brought this up to Enterprise staff all they say is that I can return to the car to a different location but I would incur a charge! I do NOT like that. I also think that the Saturday hours are too short too. It almost feels like Enterprise is extorting money from people by locking their doors at noon on Saturdays and not re-​opening until Monday! Add to that that some locations are even closed on holidays! What retail entity closes on a holiday??! By doing this, a renter is once again forced to keep a car (incurring daily charges) for longer than they need to. Please stop the EXTORTION!!!

I was very happy with my experience here. It is a small branch and you should try to pre arrange your rental if you can, some time in advance. We did that and there was one issue which they called us about, we wanted an 8am pick up and the night before they called to let us know they wouldn’t have the cars in until about 9:30am. They actually got them earlier than that but I appreciated the advance warning. They didn’t have someone available to deliver the car but we didn’t require it, if we had we could have found a different branch that was able. Because they didn’t have the sedan size we had reserved, they upgraded us to a better one and it was perfect. They were able to drive my husband home when the car was dropped off, so that was fine. I thought they were very helpful on the phone and in person.

This place is super busy on Saturdays, especially since they are only open for three hours (9am-​12pm). No matter what time you come, expect to wait at least an hour and have a slim pick of rentals. If you are coming to rent a car, don’t forget to sign your name on the clip board (they don’t tell you this when you walk in) or else you’ll be standing around forever (especially if it’s your first time there). Priority is given to individuals dropping off, which is understandable, but could get pretty annoying especially since there are only two workers there. Once you finally are helped, the workers are pretty nice and try to get you out as quickly as possible.