Walmart

I gave 5 stars to the customer service at the electric and photo department. This afternoon Ty and other gentleman there help me to make a photo copy of my original picture (family picture we took 38 years ago). I was having problem to do it myself. They were very patient and spent time with me to solve the problem. My cousin oversea will be so happy to have that valuable photo when I visit him in few days! Thank you guys !
I usually shop there because it is close to my office and it is on my way home.

Absolutely horrible! If I could have done no stars I would have. I have been Shopping at this wal-​mart for many years. And it is by far the worst one around! Customer service is absolutely horrific and store is so filthy!

I will say that this Walmart facility and it’s contents will rival any. I have been going to this location for years. I do like this Walmart mainly because it is the closest location, but my review will be based on management and customer service.
The 3 stars is for the management. I have watched this place go from a well managed store to something less cared for. It isn’t that the employees aren’t nice, nor do they work hard, but it is obvious team work and care are not a priority and no matter how big your smile is if your employees aren’t well managed it pours into your ability to have customer service.
For example:
I had to return something the other day and their policy is to take it to a person at the entrance to scan and get a ticket for a quicker return. The machine wasn’t working at about three people began to back up behind me and I was behind somebody else. The lady scanning left and started yelling around the store for her manager. Then she came to get her walkie talkie and she asked for help on the walkie talkie. Nobody answered her. After 15 to 20 minutes waiting for her to try to find some help she finally told us to just go to the customer service desk. There was already probably a 20 person line at the customer service desk. One person was working. Five people behind the desk or just talking. When one worker came in a manager stop by and ask for help and two people said «technically by our watch we still have two minutes we’re not clocking in.»
They had about 8 lanes open for checking plus the self checking. Only about three customers were checking anything out so the other 7 check-​ins were not doing anything. The five people behind the counter weren’t doing anything and the manager look like he was running around like a chicken with its head cut off. Once the two people who were off of their break they clocked in and begin helping customer services with returns. However shortly other issues came up in which they proceeded to yell across the room for their manager, but really technically they were yelling in the faces of the lines of customers waiting.
It was 30 to 40 minutes before I was helped at the customer service desk and there were only four people in front of me. I believe there were about another 15 people behind me.
I’ve had more than one example of situations like this with poor management and poor team work cause frustration for employees and customers.
I think they need a bit more training in this area.

This Walmart isn’t a super walmart. So you know.
Cheaper prices mostly, good deals.
What docks a star is customer service at the desk. When there are 15 plus people in line, get another person up front to help.
Especially when there are 10 other workers just chatting, doing nothing or yapping on Twitter or whatever on their phone.
Update: they seem to be better with customer service now.

I don’t go in here very often, but during the lunch break at work I’ll drop by every now and then. I have no clue what it’s like during the weekends, but when I go in it’s always dead (I like it that way). I pretty much shop at Walmart for the random auto parts you need from time to time. They’re always cheap and in stock. No complaints. The few times I’ve actually talked to an employee, they seem nice and polite.

Horrible Walmart as Walmarts go. I was 3^rd in line at customer service and waited 35 mins for my turn to return my item. There was one employee, who spent half the time chatting with the other customer service lady who was going out to get food from a nearby restaurant. Managers came and chatted, other employees just stood around. When I finally got to the counter the lady hassled me over not having some kind of sticker which apparently you’re supposed to get when you enter. She acted disbelieving that I did not encounter an employee when I came in. No apology for the wait, just hostility.
I went to go buy a couple things and when I got back to the registers they were almost all closed with a crazy line at the self checkout. Waited in line for another 15 mins where I got harassed by a not so sane homeless seeming guy. At least that kept me entertained during the wait, I guess.
Don’t go here. Whoever manages this Walmart is totally inept. Walmart is never a fun experience but this was way beyond the normal level.

Not happy with this Walmart at all. I am standing in line for over 20 mins in customer service line. managers have walked by and did nothing. we have only moved one spot. This is exactly why I don’t like sending money or exchanging anything. and the lady Ellen at customer service was very upset about here working situation. I like the Spanish lady. she’s always pleasant!!! No go for this walmart

Rude customer service. Wouldn’t let me use a manufacture coupon with a price match from king soopers. There’s no where on their policy that we can’t use a manufacture coupon with a price match! Just rude service all around.

Horrible Customer Service! Dirty Bathrooms! When I need help I need to look for someone and then they are rude. Every time I go for something specific I can’t find it!!! Hate this place!

Convenient and cheep but everything made in China as usual.

I had a full cart with over 40 items and was told I had to use self checkout because they only had one cashier. After trying several items I had to keep having the lady working the area to fix the register, I finally gave up and left without buying anything. Don’t bother going the management could care less. They said they don’t have a cashier between 9−10pm every night.

One of the less busy Walmarts so it’s easier and quicker to get shopping done.

Went to this store to take advantage of iPad 2 deal with the $ 75 gift card on Thanksgiving evening. Was given a price guarantee card and told to pay at cashier. Made the purchase and then went home to register the card online and finalize the purchase. Upon access the card online I was informed the card did not have sufficient funds for the purchase. I then contacted Walmarts customer service and was informed that I had not been charged the requisite sales tax and that I could «reload» the card own line with the additional sales tax. After numerous attempts Witt he customer service folks on line we were unsuccessful in accomplishing the task. 1 hour and 20 minutes later I was informed I needed to go back to the store and pay the additional sales tax and that I would then be able to register my purchase.
To the stores credit they did waive the $ 30 sales tax and I was able to register my purchase.
I attempted to make a purchase with my credit card later in the day and was informed the charge was declined due to possible fraud. After calling the credit card company I was able to confirm my attempts at the online correction at
. I then had to go to my local bank to confirm the attempted charges at Walmart.
From the time of my initially calling Walmart customer service to the time I was able to clear everything up was just over 8 hours. And I still do not have my purchase or the $ 75 gift card as advertised.
It will be a cold day in hell before I step back into Walmart.

This is a terrible Walmart. I went today to return a TV that we bought for work. I ordered it through the Site to store program, and went to the site to store area to return it. Nobody was at the side to store/​layaway counter. I waited and waited. I saw a screen that said to tap it for assistant. I tried tapping the screen, but it wasn’t working correctly. So I left the TV there, and had to track down an employee for help. The two employees I found, a man and a younger lady made me feel like I was interrupting their conversation. The man did walk back to the layaway department with me and I explained that I had been waiting and the paging system wasn’t working. He went over and fiddled with the screen, and miraculously it began the paging process. He then walked away. I waited and waited. I counted 8 employees who walked past me, saw me, and then ignored me. Another woman walked up behind me and started asking loudly if someone could help us. It had now been about 15 minutes of nothing. I flagged down another employee who said she would get someone. She never did. I then called the store from my cell phone, and asked if someone would come back to help me. FINALLY 20 minutes later an employee came through the door, obviously coming back from a smoke break or something. After the other customer rudely cut in front of me in line, I finally got my turn. The worker interrupted me and said all returns had to be processed at the front of the store in a different area. By this time I was pretty upset. I left that area and went to the return section and waited in line again. Finally I got my turn and began the return process. I explained to the employee helping me why I was upset (funny because she was one of the ones who had previously ignored me). She didn’t say much, just a few nods, seemed to go in one ear and out the other. Then she said we had to wait for someone from electronics to come in and ‘verify’ the TV. That took forever. Finally she told me for ‘some reason’ she couldn’t refund my company credit card, and had to pay me back the full amount in cash. She did apologize in the end but I didn’t feel like she really heard me or cared. Now i have to go get a money order, to send to the credit card company because this transaction was not reversed correctly. Needless to say I was going to purchase the correct TV from this store, but after this horrible experience I have decided to take my business elsewhere.

Agree with the other reviews, this is not a Super WalMart. I was able to find what I needed to buy here but it left me feeling spoiled by the layout and selection at the Super Walmarts.

As far as Walmarts go, this is one of the best. First of all, the store is clean and the employees are friendly! One employee getting off work actually helped me to unload my cart at the check out! The cashier was nice, friendly, and helpful. The store was not crammed packed full of people which is really nice. The thing that made me a fan of THIS walmart was when the checkout line started getting long and they actually opened a new checkout. How often do you see that happen in a Walmart??? !! Love this place.

For being a Walmart, this is one of the better ones. The store is clean and well kept. I’ve rarely had anything out of stock and it’s not too common to see things out of place. The employees friendly and they are actually willing to help you. I’ve had more than one employee walk me to an item I needed, instead of saying it’s «over there.»

Seems like this walmart has been around forever. Its a walmart, so I think two stars is a pretty glowing review. When you’re desperate for something late at night, this is one of the few places in Wheat Ridge that is open 24 hours.