Centurylink

Internet and phone was down all day on 10−27−15 and the internet came up in the evening but no phone. I call Century Link and he next available time to fix the phone is 11−01−15 which is might poor for for a regular repair from a company providing phone service under regular circumstances.
I edit this review to a higher rating because they actually got the phone fixed earlier then scheduled and the tech call my cell to let me know as well.

Extremely unimpressed!
When we moved out of state we canceled our Centurylink contract. We sent back our modem with the UPS label CenturyLink printed and mailed to us. When we went to ship to at UPS they specifically told us to keep our receipt because it is a common problem with centurylink to not «receive» the shipments (apparently they were right reading the other reviews).
A few months later we received a bill that said they had not received our modem. After several hours on the phone and showing them our UPS receipt an employee finally found a confirmation that my modem was received. Thinking the issue was resolved we let it drop.
Months later we find that they had sent us to collections, with no notification. We paid the bill to try and get it off of our credit then called CenturyLink to argue it. We faxed them the receipt (which was now about 8 months old) and they refused to help because it could be a receipt for any package we had sent.
Like many others on here what Century Link is doing sounds a bit illegal. They are misleading customers and lying to them, then charging them money when they cant defend themselves against the accusations of not returning equipment. If we can defend ourselves they deny that the receipt is even theirs.
Echoing what many others have said: Bad company. Bad people. Avoid them at all costs.

Worst company ever! Outsourcing customer service reps who have no clue about technology and condescend you. I have had nothing but problems with this company. I think their name should be changed to «CenturyStinks».

I’m here to clarify the discounted 1^st 12 mos. contracts they promote. Yes, they commit to an «internet service» fee but throughout that first year you will see your bill go up, up, and away!!! to much higher prices than you ever thought you’d agree to! All this through the use of loop holes like modem rent and anything else they didn’t seem to mention to you in the sign up process… or when I specifically asked what other charges may come up… or when I asked if this price was going to remain throughout the first 12. Unfortunately it’s hard to prove the verbal contract part.

Worst customer service ever. Ordered new service for installation on Tuesday to include in-​home verification that it worked on one computer. Finally got a technician today who claimed it worked at the box *outside* the house but refused to enter the house to get it working on the computer — despite our having paid for it. Claimed it «wasn’t on the work order». After hours of phone calls finally got someone to agree to send out another technician — but not until next week — by which time I will have Charter cable installed. Cancelled the service. Horrible experience. Avoid if you can, even if they might be faster than cable — it’s only faster if it actually works ! And it’s not working …

This company has the worst customer service. We returned the modem that we rented from CenturyLink using the shipping label that they sent us so we dropped it off at our local UPS thinking that all was ok. But 2 months later we get a bill for $ 109 saying we never returned the modem. We call CenturyLink to try and clarify the situation however they say they won’t cancel the charge unless we provide the receipt since they have no record of their shipping labels (when they generate them in the first place!) and from reading the complaints from other former customers, it appears this is something that is very common that CenturyLink have not bothered to address. CenturyLink have found just another way to suck out money from people that cancel for equipment that has certainly been returned and are incompetent in finding out what actually has happened either because they haven’t got the right processes in place to actually track their returned items and obviously don’t care about customer service. I know that I will never be a customer of CenturyLink again and I will ensure that everyone I know hears about this.

This is hands down the worst company I have ever interacted with. Not to mention their overpriced service and slow internet speed… they then sent me to collections for an internet modem THAT I RETURNED! They did not notify me by mail, phone, or email (even though they had all three on file) before sending me to collections. It took 3 weeks, speaking to 24 separate Centurylink representatives, and nearly 7 hours of communicating with their incompetent customer service representatives to have the charge adjusted. I am still waiting for this to be deleted from my credit report. All when I am trying to apply for a home mortgage.
I would never recommend Centurylink services to anyone.

They told me when I signed up for the $ 29.99 per month for a year that all I had to do was call back in a year at the anniversary and they’d offer the same price again. Remember this: always record any call in which someone is selling you something. My mistake. Now they are telling me that even as a «loyal customer» I have to bite the bullet for their lying sales department. It took me 23 minutes chatting with a rep, I had to apply to talk to at the website, to find out I wasn’t even talking to the right person – just someone trying to sell me a TV bundle which I didn’t want – to be told to call a 1 – 877 number which was supposed to get me to some «loyalty department,» but which put me in a maze until I kept saying «customer rep» over and over. THEN I was transferred yet again to this mysterious «loyalty department» where a woman and then her supervisor then told me my price would be raised by around $ 9 a month not including tax, which basically is over $ 10, and even though I said «This is not what the salesperson told me a year ago,» they just said (you could just see them shrugging on the other side of the line), «Sorry, I guess he lied to you.» As if CenturyLink didn’t hire the salesman and them, too – as if they have nothing to do with him! Wow!!!
So please, if I could tell you to go to a lesser evil, I would. But I have a feeling Comcast is no different and that’s why they both have you and me by the balls. Scrunch and squeal. I have to be happy with the said price because otherwise it will go up to $ 72 per month or more if I don’t cow to the «loyalty department» and say I’m sorry for telling them they are an overpriced lying corporate highway robber hiding behind salespeople they later «apologize» for.
Anything to get the sale, eh? I wish I lived one block closer to the library. I’d just get rid of internet altogether and live like I did in the 70s. Reading good books instead of writing poor reviews for rip-​off companies who can do whatever they want because they only compete against each other.
Aren’t we supposed to be in a country that doesn’t permit this??? Adam Smith and the invisible hand? What a joke.
NOTE: I later changed this to 3 stars from 1 because they did offer me a deal again when I threatened to go to Comcast. I should not have to spend hours bargaining and waiting on hold to be offered a deal. Loyal customers should be rewarded, not bilked even more as time goes by. I have learned this in my own business, and hopefully CL will too.

Internet service is reliable, although rarely as fast as advertised (40 mbps). Customer service is as bad as everyone says — long wait times (15 mins +), with multiple transfers. What caused the 1 star rating for me is the increase in rates to $ 72 from 29.99 after the end of the 1 year promotion. They did this without notifying me, despite my request when I signed up that they send me such notices in the mail. They also did not send bills in the mail as I requested, so that I did not catch the increase in my bill right away. When I called to ask them about this, they refused to credit back the $ 42 a month they charged over the rate I agreed to pay. The response from the «loyalty department» was, «you should have read your bill». I would have had I received it, as requested. Besides, it is never acceptable to increase a customer’s bill by 125% without notifying them. Find another provider if you can. Soon there will be other providers to folks like myself who have limited options now and we will flock elsewhere.

Centurylink is by far provided the worst customer service I have ever experienced. Their IT support is supported by employees that are not from the US and have little to no experience with IT issues. Find some other internet service provider at all costs. I will go to another provider and pay more just so I do not have to deal with them again!

DONT USE THIS SERVICE UNLESS YOU HAVE NO OTHER CHOICE!!!
1.) They are overpriced, provide slow and splotchy internet.
2.) Their customer service is the worst I have experienced in 30 years. They are rude, inconsiderate, provide inaccurate information and flat out lie to their customers on the phone.
Example: I called to lower my internet speed because they were charging $ 80 per month for 40MB speeds. That is ridiculous. I told the rep on the phone that I wouldn’t be extending my contract for the lower rate and would accept the full charge of the lower internet speed. He said that was fine.
Come to find out that he put me in a new 2 year agreement without my consent. When I called to dispute, they said they would refund the fees and that I wouldn’t have any issue canceling my service. All’s good right? WRONG!!!
I called to cancel my service about 8 months later to go with Comcast. They said okay, there would be a $ 200 early termination fee. I refuted, stating that I hadn’t signed a new contract. They said I did. I escalated it to the management team and spoke to James (EMP # 106 424). He was combative and stated that they wouldn’t do anything to wrong their right.
I have since issued a letter to my attorney and theirs to take this to small claims court.
Please do yourselves a favor and never use this service. They are criminals!

ping over 300ms, upload speed under 1mb, dl speeds have been around 2−5mb/s latley. I work at night, so when i access the web is when most people are sleeping so there is no excuse. Just plain old shitty service i guess.

man, I wish I would have read their reviews first before I tried Prsim. — I had it for 2 years. They tell me it has been six. not sure where they are getting their info. — It has not been around that long., Along with internet the tv services was always up and down and video stream would skip because we were paying for 12mb down but not getting much past 5 on a good day and .5mb on average at night.
So dealt with the process of canceling., received my boxes. 2 boxes, 1 label.
Taped the boxes together placed the label on the boxes, dropped of at UPS. — all is good., 1 month later I get another set of boxes and a label., and this month I get a bill saying I owe $ 296 for two un-​returned set top boxes.
I kept the confirmation for 2 months now, shocking. But also when I pull it up I can see that the boxes were received in their warehouse DENVER, CO, US and signed for by ROWMARIS on 08/​20/​2014 at 11:06 a.m.
How can this company operate this poorly., how can they stay in business if you cant find 1 happy customer.

Customer service is a disaster. Been on hold/​transferred to other reps for over an hour and still they have not been able to simply give me the configuration information for my HSD. If only I had another option

CenturyLink is just… god awful. Let’s be honest though, who the hell else are we going to buy internet from? Comcast!!! hahahaha they’re probably worse… but I digress. So I was in need of some internet and decided to go ahead and get their $ 30 plan for one year and see how it goes. I’ve had them before and knew what I was getting into, but now I’ve got a Unilocal account and some time to kill while I sit in a chat with tech support.
First, their customer service is a joke. You would think that a company as big as CenturyLink would have the resources to provide ²⁴⁄₇ support (which they don’t), so you usually have to wait until a weekday to get anyone. When you finally get to talk to their support staff, no one knows anyone and it always seems like you’re never talking to the right department so be prepared to waste at least an hour of your time. If you can deal with all that, then usually your problem will get solved in a *timely* manner.
Second, I had an interesting experience with getting my system set up this time around (which is why I’m taking the time to give this fun review!). Apparently, the technician came to my house today and couldn’t get into my building. At this point, he decides that it is probably best to put my account in an «on hold» status and let everything else work itself out. I didn’t get a call/​e-​mail/​text/​carrier pigeon about anything. ZERO NOTIFICATION. So I get home today and I’m all like «wtf mate?». Then I get online with customer service (see paragraph 2) and here I sit being told that my account is on hold and referred to a different chat 3 times before I just now got an 800 number to call to set up another appointment which probably won’t happen for another week or so. If this is the kind of treatment you want, buy CenturyLink! If you don’t want to be treated like this, don’t live in Colorado because seriously, Comcast is just as bad. LET’S GET SOME GOD DAMNED GOOGLE FIBER UP IN THIS MOFO.
On a side note, I don’t find the internet to be that bad in my area, but I’ve heard conflicting stories about that so take it or leave it. That’s my review!

Century Link is the WORST internet, phone, and cable company I have ever had! Their customer service is a joke and the internet service is spotty at best. The wifi rarely works on our cell phones and when trying to stream it cuts out repeatedly. Do not use this company if you don’t have to.

CenturyLink is running a scam on the return of rental modems.
I recently upgraded my services so had to get an updated modem, which I purchased from centurylink. The old modem, was a rental from centurylink. I put the old one in the mail with UPS with a label that centurylink printed and mailed to me.
On my bill centurylink charged me $ 130 for an unreturned modem. After hours on the phone employees denying that they could track this order, I called UPS. UPS said this is a common problem with centurylink, that they «loose» shipments in their own warehouse once received, AND that they are the ones who have the tracking information, since they print the labels.
After several more hours on the phone and this new information, and the UPS reciept with tracking info that I thought I had lost, an employee finally found a confirmation that my modem was recieved. I was still not belivieving what I just went through, and could tell that the rep just wanted to get me off of the phone.
Just checked my bill and the charge for the modem is still on there. SO the problems is not even fixed after all of this trouble.
I think what this company is doing is illegal. They are misleading customers and lying to them, then charging them money when they cant defend themselves against the accusations of not returing equipment.
Bad company. Bad people. Avoid them at all costs.

Hey. Hi there. Remember me? I’m the one who CenturyLink applied my payment to the wrong account and tried to charge me late fees repeatedly since June. I thought I finally got it straightened out last month after 4 hours on the phone with about 7 different inept «customer service» reps. Guess what? THEY FUCKED UP AGAIN!!! AAAAAAAUGH!!!

I should have known better…
I placed my order because I thought I was getting such a great deal– internet, tv (Directv), AND phone for less than my Comcast service. Well, I should have known if it sounds too good to be true, it is!
First, the first order I placed magically got lost. Ok, no biggie. Things happen. Then the tech showed up without identifying himself– I asked if he was with Centurylink, and he said, «yeah.» ok… not a people person, fine. Then issues pop up, I call customer service– yada, yada, yada. Next thing I know, I’ve wasted FIVE hours of my life talking and being on hold with Centurylink only to find out that EVERY single rep I’ve talked to has either lied or dropped the ball.
Now, my service is sketchy, at best– sometimes my internet works, sometimes it doesn’t. Tonight my phone service went down only to find out the extra money that I signed up for «free» repair service never went through, and I have to pay EIGHTY something dollars for a tech to come «look» at the problem.
This is BY FAR the worst customer service and WORST service I have E V E R experienced. I asked to talk to someone about canceling service tonight, but that dept. is conveniently closed right now.
I S W O R E I would never deal with QWEST again as long as I lived after my previous experience with them almost ten years ago, but I thought SURELY they would be able to get their act together by now. Turns out, it’s the same horrible customer service with the same lousy service they had back then.
Come on QWEST… you can change your name, but until you make your product WORK properly and have customer service that can deal with the issues, just give it up.
QWEST/​CENTURYLINK S U C K S !!!
bottom line, poor customer service (oh, they’re nice enough, just not effective) and horrible service/​product.
Remember, if it sounds too good to be true, it probably is!

Hey Century Link! 2002 called an it wants it’s shitty internet back!
OK! Guess what?! We are in the year 2012… and internet should exceed 12mps in nearly EVERY area of the Denver Metro Area. Your internet is like shopping at Walgreens vs Target … wtf is wrong with you?!
A warning to all potential buyers … when they say UP TO 12mps, etc you can pretty much cut that in half and that will be a (higher) avg speed for ya. Your service has interruptions extreme slowdowns and data stream errors.
I will however commend Century Link in their customer service and support. I assume this needs to be rockstar if they are going to push their bunk internet though. Service is quick, friendly, mostly no heavy accents and efficient. This however doesn’t make this turd ISP any shinier.
I would think you could easily trump both ComCast’s prices and actual product but honestly there is just no reason CenturyLink is a better buy the ComCast or another ISP.
It would be nice if you gave up you monopoly on Colorado to let better players in such as Verizon FiOS in … least we would get what we are paying for!
*Also note that they throw in a semi-​hidden extra with your internet know at @Ease … this costs 19.99 if you do not cancel it.