European Wax Center

Came here for an underarm and half-​leg wax. Nicole was friendly, clean, and very meticulous! She let me play on my phone during the leg wax which really helped take the edge off of getting hair ripped out of my skin.
I really wanted to write a positive review, but after I left I noticed patches of hair left on my legs, not to mention an angry looking rash! I’ve gotten waxes and all different types of studios and have never had a reaction like this, so I think it was caused less by their wax and more by one of their lotions.
That said, the next day my sister went for an eyebrow wax with Nicole and her eyebrows came out amazing. So at the end of the day, this place seems to be hit-​or-​miss. I won’t be back, but my sister definitely will.

Have sensitive skin? This is not for you.
I can only speak from my experience here — just an eyebrow wax. When the woman put a pre-​wax toner on me, she used a lot of pressure and repeatedly went over the area. I could have washed my face (if she needed me to) instead of her irritating it like that as I know my skin type is oily. When we were discussing what to do with my eyebrows, she poked at one of my eyebrows. I told her it was a mole, and she said, I just want to make sure it’s not infected. I was rather taken aback — I have a mole but it’s not a weird color. Who would get their eyebrows waxed if they had a festering sore? Unfortunately, when she went to wax my eyebrows, she found it necessary to cover half of my eyelid each time. I do have have fine hairs pretty low down, but it’s not necessary to wax them. I don’t think she could get a good grip on the wax because the removal was utterly, painfully slow. To make matters worse, i could feel her picking bits of wax off my skin and my remaining brows — once again, rubbing the inflamed areas repeatedly. I assume that because she peeled it so slowly, it didn’t take out many hairs. So yes, she repeated this process (under my brow, partially on my eyelid) TWICE for each eye. Then she put some «soothing balm» on that did anything but soothe. I had to ask for oil to remove the hunks of wax from my skin. The pad was rough and uncomfortable. All of their products are LOADED with sensitive-​unfriendly and unnecessary fragrances. At this point my face was on fire. It really hurt. It was clearly uneven and my brows were not very shapely, as well as being a bit too short. I’ve had other European Wax experiences, and I’ve had regular waxing done. I’ve never ended up with such red, puffy, irritated skin before. All the pores are raised and look pimple-​like, even now as I write this (end of the next day). I give a star for friendly customer service and another for cleanliness. If you have tough skin, you’ll probably be fine. However, like other reviewers say — ask for someone by name (but not the one who waxed me!!).

(Insider tip: Book with Nicole) Called and made appointments for my husband and myself. Scheduling was easy.
When we arrived at European wax we were greeted promptly and told our aesthetician would be with us shortly. We waited less than 90 seconds and saw Nicole’s happy and attentive presence before us welcoming my husband back to her waxing room. I waited no longer than 18 minutes before they came back and then I went in for my waxing.
I got undressed and the hair removal began.
Let me tell you, typically waxing hurts, but not this place. Nicole is really great at explaining everything she is doing.
All in the span of 60 minutes Nicole efficiently and effectively waxed my: eyebrows, Brazilian (with butt strip), full legs and half my arms.
Nicole suggested waxing my nostrils, I said maybe next time. Nicole also informed me of the products that would help with ingrown hairs and different packages that would work for me.
As you’re leaving they are good about rescheduling your next appointment.
Will I return… Definitely!
Thanks Nicole and EWC!

I see Tanya for all my waxing needs and she is so wonderful! So nice, super friendly, and non-​judgmental. She really puts me at ease, which says a lot considering what you go through to get waxed. She really is fantastic and the main reason why I keep returning.
Yeah, they try and sell you products but honestly it’s not their fault. It’s part of their job. Just say no. No one has ever pushed me hard.

Hands down the worst wax I have ever received. I left and still had globs of wax on me. So much that I had to take my clothes to the dry cleaner to get it removed. When I called the following day to speak to the manager about it, the girl on the phone kept asking me why I needed to speak to the manager and when I said it was to file a complaint, she hung up the phone. So unprofessional in so many ways. I will never return.

Jessica hands down provided me with the best waxing experience EVER! I saw her for a brow and a full bikini and she made me feel completely at ease. She did not start waxing my eyebrows until she showed me exactly what she was going to do AND explained why. It took less than five minutes for perfect brows and she even fixed one that was messed up at another location. I was very hesitant for the bikini wax as I had a horrible experience at another EWC. She made me feel at ease and explained that she had been doing this for so long she mastered the technique. She did not lie! It was virtually pain free and one week later and still no ingrown hairs. She recommended products and gave me tips on using the ones I already had. Front desk was super sweet while I was checking out… even though they were already closed. If you’re in the area you must go and see Jessica!!!

Since going to EWC I literally don’t trust anyone else besides Rosa and the ladies here for to my eyebrow waxing needs. Rosa has always done a fabulous job and continues to impress me. I highly recommend her to everyone I know! Thanks Rosa!

I’ve tried many a wax and first experienced EWC in the UES. While I’m never the happiest person entering or leaving my wax appointment, I was relieved to find Rosa after moving here to Westport. She saw me a few minutes early this morning and somehow made the experience less painful than normal. It might’ve been because we were carrying on a conversation about my travel plans for the week (Brazilian for Brazil, baby!) to such an extent that I hardly realized she finished up. No bumps, minimal pain, more reasonable price than other waxing spots in Westport, and overall pleasant.

Unbelievably pushy with their products. While the wax cools, they give you sales pitches, and make you rub things on your hands — «See look at all that dead skin the lotion rubbed off — isn’t that amazing?!?» it’s very annoying.
I could deal with the unapologetic infomercial-​type pushiness of their mediocre products if they were actually on time. The few times I’ve been there they have consistently been 15 – 20 mins late with the appt time, I think they must overbook. Last time I was there, I waited 30 mins past my appt time and the woman who was waxing me came and called someone else to be waxed. I asked the woman at the front desk if they forgot about me, and she said no they were just running a «couple» mins late. Waited another 15 mins and left. I’ll never be back. Drive down the street to the Waxing Spot. You’ll pay extra but you’ll be waxed on time and without them pushing crummy products on you.

I used to get my waxing done in nyc 1^st ave. Their services are excellent. I came up to westport few months ago and I had to get my waxing done so I wanted to give it a try with this place. And when I saw the reviews, I was really worried because seemed like there were pros and cons. But I must say the service here is quite sloppy. I wont go back here. you wouldn’t want any unprofessional stranger pull hair off on your body. Ill try the one in norwalk next time or something.

Ok so this place is nowhere near me, but ladies let’s be honest: hot wax is not something to take lightly. I gotta trust the lady applying it and then ripping hair out by the roots. Unilocal has only been kind of helpful in pointing me towards possible salons/​spas in my immediate area, so a larger search pulled up this location of European Wax Center and I thought, what the heck? Have yourself a «spa day» and drive over.
Appointment easily booked online through their website, I arrived a bit early since it was my first time. Parking there is easy, for my late morning appointment I snagged a spot in front. After checking in at the desk, the receptionist gave me the low-​down on their packages, which are unusual for a place to offer and great to take advantage of if you wax super regularly. I don’t have to so it’s something to meditate over.
My aesthetician greeted me and brought me into a clean, organized room, explaining their entire process (which is the same at every single location of this chain) before beginning my appointment. She was super nice and friendly, and we chatted throughout as she quickly, efficiently, hygienically, and relatively painlessly waxed me clean. They also offer several products for at home care, and will try to sell you on all of them. I picked up one because I could use it, and it wasn’t super expensive. Clearly a VERY popular place, the phone kept ringing with ladies making appointments!

Great services. Kia is amazing!

I had a fabulous experience here… nice, welcoming, knowledgeable staff. I highly recommend Theresa!

I see Theresa and she is fantastic. I think it’s hard to find someone good at eyebrows and she does a great job.

Love the ease of coming here! I visit the Norwalk CT location on Main St, and Pricilla is the tech that takes care of me. She’s awesome!
I bought a package deal on waxings and saved money!
The front desk girls are very helpful and the location is clean.

Professional and pain free:)

I have been here a few times and they always make me feel comfortable and are always friendly

Ever since my first visit, this is the only waxing company I’ll use! Staff is great and the services are fast and most importantly hygienic!

I don’t want to trash it because I only tried it once and I have 2 friends who love it. I made a very last minute appt one evening (called while on the post road and went right there) so didn’t get to try my friend’s waxer. I got eyebrow and lip done to test the waters.
I think you need to know exactly which person to see here. The person I saw was unfriendly and just pushed services on me. Also, the fact that they try to schedule your next appt immediately and sell you products and packages — it feels like a waste of my time and is uncomfortable. Unfortunately this experience made me appreciate my much pricier waxer, but I wouldn’t deter people from trying this place if you get a referral for a specific person. The wax is great and so are the prices — its all about the person though. You don’t want to spread your legs for just anybody!

I’m surprised there aren’t reviews for this location. Here goes.
The staff was very nice and accommodating. My aesthetician Tina is AMAZING! I have tried a couple of the other girls who work here, but Tina is the only one I’ll see now. She applies just the right amount of wax, it’s nearly painless and I love chatting about beauty routines and products with her. Highly recommended!
I’ve had laser hair removal (under arms, brazilian, lower leg), but started to experience some regrowth after a couple of years and would rather wax than shave. Prior to my laser treatments I waxed exclusively for years. There is certainly a HUGE skill level that comes from a wax technician. Too much wax and it’s an extraordinarily painful experience and it takes forever to «cure». Too little and it leaves the majority of hair, but takes off the top layer of skin. (say what!) I’ve experienced both of these at EWC-​Westport.
European Wax Center also offers unlimited packages which offers the most value, and it makes the check out process so easy. Receipt, tip, next appointment, good bye.
I wish I could give this place 5 stars, but not all aestheticians are as skilled and there are some quirks they still need to figure out at the front desk. The shopping center is rather busy to get in and out of and parking can be a pain in the ass.
Overall, positive experience.