Midwest Exterminating

I called to schedule an appointment for a carpenter ant problem. The lady on the phone was very friendly and gave me some tips before I even committed to buying anything. We were able to schedule an appointment for the very same day.
Rick was the name of the exterminator who came to my house. He was very professional and thoroughly answered any questions I had. He was able to quickly identify problem areas and had some creative ways to effectively target those areas. He gave me some great tips on future pest control and to top if off was fantastic with my dog!
If I need to take them up on their «guarantee» and have them revisit, I’ll be sure to post my future experiences. For now I am a happy customer.

08/​23/​13-​Friday:
8:40 a.m. noticed male Owner here
11:45 a.m. & no one from Midwest has shown. Tenant called owner, she did not answer. Then Midwest was called & woman answered. She said address was on the schedule & would call Rick to see where he was.

11:55 a.m. Rick called advising tenant he had a note to call Owners before showing & that he left messages insisting he called the house claiming he did not know the numbers did not belong to tenant. He said he would be out in 1−½ to 2 hours.
12:25 p.m. Debra/​Midwest called. She said owner is the one who requested to be contacted first. Tenant said every other time it was ok for Midwest to bait; now suddenly it is not? To tenant this is all game playing. Debra said just to wait until we move out (Tenant never said this to her so it must have come from owners). She claimed this will continue until the attic can be done & tenant reminded her that the base of the house where entrances are needs to be addressed first as scent trail starts there.

1:50 p.m. NO RICK YET! Tenant called him back & Rick told tenant he had 2 or 3 other jobs pop up & wouldn’t be out until later. Tenant said he would have to reschedule. Rick also advised that owners never returned his calls.
08/​26/​13-​Monday:
Owner out in yard today, using electric to pump water to his garden, electric paid for by tenant. Owner was advised that Rick blew off coming out Friday & tenants were here, talked to him, made him wait for hours (like owner possibly didn’t already know this). Owner said Rick would be out Wednesday (08÷23÷13) between 5 & 6 p.m.
08/​28/​13-​Wednesday:
3:50 p.m. approx. Rick/​Midwest shows up. This is not between 5 & 6 as Owner said. Rick said he talked to tenant’s husband at the 200 number & tenant advised him we do not have a 200 number & he’s not home. Rick said he talked to him; he’s in Naperville & was supposed to be here at 10 to 4. Tenant advised him that was not what tenant was told on Monday when owner was here. Owner said you (Rick) would be out between 5 & 6. Tenant in conversation advised Rick that the game playing needs to stop (Hopefully the conversation recorded on camera). Tenant explained about accommodation due to Chemical Sensitivity & allergies, how days gone does not lessen dusts that settle on our bedding, clothes, furniture, the carpet, etc., but using HEPA filtration to help with the dust & particulates would. At some point Rick said he didn’t want to get involved but turns around to say tenants need to just leave & get out of rental unit, get the security deposit & go. Tenant advised him unless the owners want to provide us with a written letter to allow us out of our lease without penalty as long as we can find something, that tenant could not just go & they have 45 days to refund deposit. Rick said the attic really needs to be done to get rid of scent & tenant said what really needs to be done is the base where the scent trail comes in. Rick then said we would never get rid of the scent trail… if that is so, then why does the attic need to be done?

Owner eventually showed up around 4:00 p.m. Rick let him in, owner didn’t say anything to tenant, went up into attic with Rick then went outside with him when done. NOT A WORD! As they were, leaving Rick waived, tenant said take it easy.
PLEASE NOTE NOTHING IS MEANT TO BE FALSE, MISLEADING, MISCONSTRUED, ET AL.