Spring-Green Lawn Care

I found Spring Green to be very reliable, prompt, and courteous. The price is fair for the service. I choose to pay for the year in advance so I get a discount. They do offer extra services in addition to what the contract covers, but I just say «no, thank you» when they call. No high pressure from them.

Well I’m stunned by all the negative reviews. It’s a good thing I didn’t read them three years ago when I hired Spring-​Green. I’m thrilled that they give me the choice to use organic products because it’s safer for pets, children, the environment, and considerate of my neighbors. It’s terrific that I don’t have to be home when they come for treatments, and I don’t have to tell them how to do their job. I hired them to keep my lawn healthy, so I expect that they will need access to my yard.
It’s funny that a previous reviewer only locked the gate in order to keep out the people he hired to work there. My lawn has looked flawless since Spring-​Green began caring for it. I did have one small problem where they came out for a treatment in the morning just before the grass was due to be cut. I called the office and the woman I spoke to insisted that she would send the tech out within a couple days to retreat at no charge because it was in their records that the grass is cut on Tuesdays, which he promptly did.
When Eric came out most recently, he rang my bell to show me how grubs had migrated from my neighbor’s untreated lawn and explained that skunks were digging up our lawn to get at them. He said he would give us a grub treatment for free since we had bought one in the spring and then explained what I should do (watering) to ensure the success of the treatment.
Regarding their returning year after year, I’m glad they are right on top of it. I receive a contract early in the spring which I return with payment (entitling me to a small discount). After that, I never think about my lawn again, until Eric rings the bell. I have found them to be honest, reliable and they know their business.

I previously had Trugreen and switched to Spring-​Green because they were $ 10 lower in price. They never would give you a schedule when they were coming out and would just show up. Because of this, I had my backyard fence locked. Thus they didn’t do the backyard and never mentioned it on the receipt they leave. I had to call them several times to come back out.
My lawn never looked so bad! Poor customer service also. Wish I had never switched.

STAY AWAY FROM THEM!!! One star is truly too generous for this «company». The customer service is as dreadful as can be. They continually sprayed only part of my property. I had weeds and asked that they come out to spray for them. I work out of the house and made myself very clear, that when the guy comes out, he ring/​knock so that I could discuss with him 1) my property line– which they can’t get right; 2) my weed problem. The guy called me the day before he came out. He agreed to ring the bell BEFORE doing anything. He did not. He sprayed and left a scribbled note on the back of a Mapquest printout telling me that he sprayed. Not long after that my lawn was half dead. Whatever he did to rid the lawn of the weeds, killed the lawn. I waited to see if it would grow back. It did not. I called the office multiple times. I was told that I would get a call back from a manager but NEVER did. Never. I called the corporate office. Same problem. Never received the promise call back. I finally spoke with someone who said that they would review the $ 35 bill (since I had no intention of paying it). While I waited for a call back from that review, I received a collections notice for the money. At this point, the company claims that the dead grass was from some kind of bug and that they seeded the area. I contend that the guy seeded the EXACT area that he killed where the weeds once were. Yes, they killed the weeds. But they also killed the grass and were completely unavailable to discuss it. Dave or Scott are the managers at the Cicero office who would not respond to me. Rick is the manager at the corporate office who has not called back when promised. Small claims court is next.
STAY AWAY FROM SPRING-​GREEN!

Spring Green just sprayed the lawn of the neighbor across the street on a very windy day (18 mph; gusts to 30 mph). The chemical smell was so strong, I had to come inside the house; I had been eating and working in the back yard. I went up to the guy (Todd) applying the chemicals and asked if he shouldn’t be applying pesticides on such a windy day. Todd’s attitude was less than stellar. He said I’d be smelling it even it it wasn’t windy; didn’t really seem to care.
I called Spring Green and talked to the manager, Dave Craigo, and he said technicians are advised not to spray if it’s too windy, and he said he’d speak to Todd. He said Todd was applying Triplet, an herbicide, and that there was a miniscule chance it would affect my landscaping. I looked up Triplet, and the instructions clearly say that it should sprayed when there is no wind. The active ingredient of Triplet is 2−4-D, a carcinogenic component of Agent Orange, and it has a lot of other nasty health effects. The instructions say to wear long sleeves, gloves, eye protection, etc., and to apply walking backward. Todd was wearing sunglasses; maybe he had gloves; I didn’t notice, but he was wearing short sleeves and walking forwards — into the spray, basically violating most of the application warnings.
Avoid this company.

They are done with your lawn in less than 4 minutes, don’t seem to care if they’ve got the whole thing or not. Be VERY careful if you sign up for a seaon-​long 5-​treatment plan. Once you do, they will show up the next Spring following without notice, because your service is considered permanent with them until you get on the phone to cancel it. And if you add a one-​time service (like core-​aeration), they add that to the following year’s plan and show up without notice to do the core aeration again the following year.