Tanler Termite & Pest Control

Tanler hires great people who are very professional and get the job done. Every person we dealt with was extremely knowledgeable, professional and informative. Tanler was called to deal with the aftermath of a skunk family under our house. After a trapper had removed the skunks, he told us about the condition the skunks left under the house. That’s when we called Tanler. The skunks made a mess, left droppings and fleas and pulled down insulation to nest in. Plus there was the possibility of rats, They seem to come with the skunks. After the flea treatment, Randy arrived to do the cleanup. He removed the mess, sanitized, checked everything out and secured the vents and access and replaced the insulation. Even though he didn’t think we had any rats, he set some traps to be sure. What a relief to know that it has been cleaned up and prevention has been taken to keep the critters out!!! Not only has everyone been very professional, but everyone is very nice. Highly recommended!

We met with three companies and went with Tanler to treat our house. I’m genuinely not sure where exactly to pinpoint the breakdown in service. Blake gave us the initial inspection, and we confirmed with him certain details of the job, and I’m not sure whether or not they were communicated down the line. Josh came out to treat our house, and according to him, our inspector was a «piece of shit» for not telling us in advance that they cannot treat one side of the house because of the proximity of two fruit trees. We were asked to sign a waiver of liability if we wanted the area treated, which caught us off guard. However, the hostile manner in which we he shared this information with us was even more off putting.
His bedside manner could use some work overall. From when we arrived, we just wanted to confirm that the job would be done as agreed with the inspector — trenching and drilling every 12 in (which played into why we went with Tanler in the first place). His response was, «I know what I’m doing. I’m a professional, who are you?» OK. I don’t think we ever questioned anyone’s ability to perform their job, only the scope of work that was agreed to. Apparently the client is only supposed to shut up and pay.
He also complained about the size of the job and not being able to finish until 8 pm (they arrived at 7:30 am…) perhaps because the office shouldn’t have scheduled another appointment afterward at 12 pm. Once their office rescheduled another crew for that appointment, his mood noticeably improved for a couple hours, and he didn’t rush on our job anymore. Of course, now he’s pissed again because of the fruit trees and I don’t know what else now. It’s 2:30 and they seem about done now.
The other guy who came with him though was very nice and professional, though.
I don’t know. We don’t really care in the grand scheme of things, so long as the job is done well and to expectation, which I’m sure it probably was, but just be prepared to potentially get yelled at by the guy working on your house.

Tanler is excellent in every department. I was in the middle of a construction project when the builders found termites. Reyna was incredibly helpful and went way out of her way to schedule an immediate inspection followed by a termite treatment– all the very next day. Josh, who was the specialist who came to our home, was very friendly, professional and knowledgeable. He immediately located the areas where the termites were present and got to work.

Tanler is on top of all the aspects of their business, and they have hired some of the best employees ever to have worked! Jesus comes out to inspect the property and tell you what you need, in detail. Tanler has a plan for prevention of further termite infestation, not just stopping the current problem. Rather than just slough it up as a tent job, they came up with a detailed plan for what my house needed. John and Dave came out, on time and as scheduled, to start the job. They worked solidly, long days, and instead of the 3 days it took to get the job done, it took just 2. At everyjuncture of the deal I was apprised of what was happening and what was going on and Tanler didn’t attempt to sellme more work than I needed. Having just experienced some no-​show behavior and shoddy customer service ont he phone from Terminix, I was pleasantly surprised tobe dealing with Tanler. They even called when they were going to be a few minutes late due to morning traffic– I cant tell you how different allt hat was from the other T company. Everyone on the jobsite worked hard and efficiently and was nice. They were nice to my 3 dogs, too. I got receipts and explanations for everything. In relative and absolute terms, Tanler’s customer service is wonderful. I wish they did other aspects of home improvement and repair! Thank you!

Jesus, Jeff and Billy were professional and friendly. Jesus explained what was needed clearly, was courteous and we did not feel rushed. Jeff and Billy– the 2 employees who did the treatment, were also professional and friendly.
I would use Tanler again and recommend to friends.

At first I was very happy with this company when they fist came out and did an inspection. They appeared to be honest. However, when I called them back for the company to come out and do the work recommended, they tried to charge me another $ 75. I had initially spoke to 3 different people who all said the inspection was free if they found work needed to be done and I disclosed my house was in escrow. I let the lady on the phone know I was only quoted $ 200 and she tried to tell me I had to pay an extra $ 75. I had told the company initially that they could just charge escrow. Later they told me they can’t charge escrow and asked me to pay. Repetitively asked me for my credit card over the phone and made me feel uneasy.

Very professional group. Manny Lerma and Larry came back to fix my pest problems as I requested. Am very pleased with the service that was performed on my home.