Safelite AutoGlass

Over the phone they asked if I wanted new wiper blades, I said sure. 3 days later the tech shows up and says he doesn’t have my wiper blades. Then says he cannot make the chip in the glass go away. English was definitely not his first language and he spent way to much time on his phone while in my driveway while all his tools where on top of my hood with no protection. Never again.

I recently had to have my windshield replaced due to a large crack from a pebble hitting my windshield on the freeway. I have friends who all had great experiences, so it was the first place I thought of when I needed replacement. I was very impressed with the great communication from Safelite. I received email notifications, a phone call from my technician as well as a text when he was on his way. And everything happened as it was scheduled to happen. My technician explained what he was going to do before he started and went through everything with me again when he was done. It felt great that he explained everything… more like I was included in the process rather than him just being an expert and fixing it. It took about 90 minutes and they came to me! I will definitely recommend Safelite to anyone I know who has a need.

Fast service and they were very nice and professional. I would definitely recommend coming here for your windshield repair needs.

Quality replacement product comparable to OEM. Professional service and workmanship. Worth the slightly higher cost for those reasons.

I called Safelite and went to the Westminster location to have my windshield replaced. It was suggested to me that I have my windshield wipers replaced as well so I had them do that. When it rained a couple weeks later and I used my windshield wipers, the left windshield wiper ripple down my windshield so wildly it startled me and within minutes it came off. I had to pullover to the side of the freeway until the rain stopped because I could not see out of my window and it would’ve caused an accident. Safelite came out to my work to replace my windshield wiper. That night when it rained the same thing happened and again I had to pull over onto the side of the freeway and wait till the rain stopped. The third time a different person came out and said that the windshield wipers were put on backwards and that he assured me that he would fix the problem. When it rained again not only didn’t make that same loud noise and come off but when I called to have them come out again the person that came out brought a windshield instead of wipers! So I had to wait for them to come out again and this time the guy said that they were completely the wrong windshield wipers and that he promised that this time he would fix it. So it rained again and it was not fixed. By this time I have missed a total of 3 to 4 days of work and have been written up due to me being late or not being able to get to work at all because I don’t have a working windshield wiper. So this comes to about the fifth time I have called them and the tech that came out said that the previous tech had bent my windshield wiper arm and that was the problem. So supposedly a windshield wiper arm was replaced but that didn’t fix the problem. The next time it rained it continued to create a very loud rattling sound up-​and-​down my windshield wiper and then eventually came apart as it did the other times. Extremely angry and frustrated I finally called corporate and demanded that something be done. Finally I got in touch with the manager of the shop that originally fixed my windshield and wipers to ask him if it was a possibility that Honda needed to be the ones to put factory windshield wiper arms and blades on. It was expressed to me that that may be the problem I was so pissed off that it took me asking the manager that question when I had had six people come out to fix my wipers. So the manager said that he would reimburse me if I went to Honda to have it finally fixed. So I went to Honda and when the Honda representative called to get the reimbursement the manager Art gave them a hard time about reimbursing them and actually had the guts to accuse Honda of trying to swindle Safelite out of money. It’s nobody’s fault but Safelite for using cheap parts and having incompetent technicians and managers run this horrible company. There is nothing but terrible reviews about this company and their parts and I am so angry that I didn’t review this company before wasting time and money and almost losing my job for making such a horrible choice. I lost $ 1700 in lost wages and two write ups. I have learned my lesson and if you were reading these reviews please do not waste your time and your money or you will have nothing but countless problems yourself.

Good service! They were able to finish the job in less than an hour. The guys there were very approachable and helpful.

Kick ass job by the crew at this location. I have a ’67 F-​100 that needed a windshield installed and because it’s a classic with a gasket, I had to bring it in. These guys got it in same day and stayed late to get the job done. These trucks aren’t easy, but they got it handled in record time. Kudos to Jerry Equihuas, Art Sarmiento, and crew. You guys kick ass. Courteous, professional, and easy to work with. These guys understood my unique needs and made me a happy customer!

Wow… I had my car window broken in at work. I called my insurance company and the deductible was $ 500. They recommended Safelite and so did the West Covina police officer, so that I could get a better price for part as services. I called Safelite yesterday morning, the person on the phone was great… She made me an appointment after taking my car information in and we brought the car the next day. They only took 1 hour to fix my window and it only cost $ 250. They vacuumed the car and did a great job replacing the window. I would definitely come back and recommend this place to everyone.

This team is well trained in service and technical skills. Made an appointment and was able to walk in and drive out within 30 minutes.

Great experience after having my car broken into. I was able to get a same day appointment and the the tech that came out went above to help me out.

I usually try and patronize a small business instead of a chain, but going to the Safelite in Westminster was a great decision. I was out of there in less than an hour and the people there were amazingly nice and informative.
Tip: Go to the shop if you can because the mobile service costs more. Email to get a quote and then wait a few days because they will send you coupons. I saved $ 40 by waiting a couple days.

I had to wait 2 hours for the window to be replaced, and I absolutely didn’t mind. The service was fantastic and the workers are genuine about wanting to help you. Jerry was the one who worked on my car and he kept me in the loop the whole way. Jesse helped me with the transaction and he also was super nice and helpful. All in all, very satisfied by safelight auto glass. Hoping I don’t have to go back there though…

Called to get a quote on my severely cracked windshield, and got an appt 3 days later. Told it would take 90minutes or up to 2 hours, finished within the 90 minutes and looks great! Nice guys at the shop and overall a great experience! Would definitely refer anyone .
Would suggest an appt if you like me don’t like having to sit around for hours and wait !
Great job! Polite, friendly and helpful !!

I had a window chip (2^nd time i have had a chip in windshield) and called Safelite to fix. They had done a wonderful job before, so I chose them again and they scheduled service for the next day.
The first chip was fixed with very little evidence of it ever being there (it is made VERY clear that the repair will keep the chip from spreading or cracking, but that it may leave a noticable repair mark). This repair shows a larger evidence area, but will hold completely and keep any future dmamge from happening from that chip.

Waking up to a broken car window is never fun. but getting it fixed the same day it happens is a must!
My insurance company connected me with this location and I got an appointment the same day. My appointment was at 1:30pm but I came early, in hopes of getting my car fixed sooner and they were able to start me around 1pm when I arrived.
Customer service was great and was even offered some mango treats. I was able to get my glass fixed within 1.5−2 hrs. I also had a BUNCH of glass everywhere still in my car and my technician vacuumed it all up for me! (or as much as he could). Super grateful for that.

When I was driving from Northern California, a tiny pebble added a crack to my windshield. The crack seemed to be bigger the next day and I was concerned. Since I had time, I visited this location.
There were three people in the waiting area, and no one inside the office. Since their advertising talks about going to your location, this wasn’t a surprise that the technicians wouldn’t be there. Still, I somewhat had thought that they’d have a receptionist.
I went into the work area to talk to the technician. He took a look at the crack. He told me that it was repairable but as he had to apply pressure, he might expand the crack. This made me think that a half-​inch crack could become a need for a windshield replacement anyway. He asked if I was comfortable with that, and I said that I would wait until I returned home. Hopefully, the crack isn’t any worse today.

I’m glad I shopped around. Safelite’s quote was over twice the price of all of the other quotes I got to replace the passenger side window on my car. Plus, they wanted to hit me with another $ 25 to come to me vs. driving to their location. All of the quotes were for same day service.

A rock hit my windshield last night on the freeway and left a crack smaller than a dime. Called this morning and had an appointment set up within two hours. Easy to find location and I was treated so nicely. They offered coffee, iced tea, and water while I waited. I was in and out of there in less than 45 minutes. Greeted by every staff member I saw. Will DEFINITELY be referring this company and location.
Thanks again!

Window was replaced initially by a non manufacture passenger side window and it would not automatically go up when the door was closed (a feature on some 2 door cars for a better seal from rain/​wind). They contacted my insurance for an OEM window and was replaced again. It’s now working perfectly.
++Friendly service
++Quick follow up call from the initial replacement letting me know the new manufacture window was approved.
++No hassle, painless, smooth process
++Coffee/​Tea while you wait

The only reason why I went through Safelite was because my insurance adjuster said they would be helpful and whatnot. When the Safelite technician arrived it was great that he fixed my driver window but after I checked later in the day there was a dent on my driver side window which was caused by him.
Fast forward, I had to take my car back to Safelite and the manager let me know that they were at fault offered to fix the dent and refund some money. I asked him again and again the terms and everything, yes a guy would be calling me on Monday for an appointment and check will be mailed. ALWAYS GET STATEMENTS IN WRITING! I was stupid not to because I trusted him. Anyhow weeks go by no answer I am constantly trying to email him but he was always busy or something basically avoiding me. He ended up denying what he said and changed what he promised prior so I had to go through corporate instead. Even going through corporate took weeks, their website says they would get back to you in 24hours, nope. It took a week for ME to contact them again… and then again this time by phone.
There was so much more that I left out because I hate talking about the stupid issue again. AVOID SAFELITE.
MUCH STRESS. WOW SO SHADY. NO COME BACK. SUCH BAD SERVICE.
TL;DR AVOID SAFELITE.