Performance Bicycle

Always well priced parts, clothing and doodads. I have purchased two bikes at the shop and tons of other cycling «stuff» — the staff is always attentive and helpful. You don’t need to feel intimidated by bike geeks to shop here — it is family and novice friendly!

The maintenance staff is amazing and went above and beyond to make sure everything was great and good to go on My Girlfriends cruiser. The sales staff was awesome and helped me get into a mountain bike that was in my budget and something that would last a long time. I highly suggest this location and will be returning for future needs.

After my last review, I came into the store and expressed my concerns. I have to say, they went above and beyond to make it right. Really surprised me, and clearly they do want to make the customer happy.

I’ve been to this store several times, and their service is great. They are always very helpful and the store is really spacious. Could probably stock a little more inventory and maybe one more mechanic to turn around repairs a little faster but other than that they are really informative without being pretentious, which is rare in bike shops.

Our family had a fantastic experience here shopping for new bicycles. With knowledge and experience, Philip properly sized our bicycles and explained features and options. We really felt cared for, and that we were given thoughtful and knowledgeable service. Thank you! We plan to be back for future purchases!

This is my go to place whenever my bikes need maintenance or repair. I love how friendly and accommodating the staff is.
Yes, their selection of bikes can’t compete with Wheat Ridge Cyclery or some other top notch shops but they have all the parts my bikes ever need in stock. I usually buy my bikes off Craigslist and so the service & maintenance is much more important for me. Repairs are always done in a very timely manner. I trust their expertise.
I don’t want any surprises when I am somewhere rather remote because I tried to fix something I don’t completely know how to do. Again: super nice guys that have never let me down!

I admit it,
I have a criminal record, I’ve been busted numerous times by the Fashion Police.
But that was before I found these great Mountain Bike shorts at Performance Bicycle. I bought a few pairs, and the «padded bike shorts» come out of them, so I can strut in my shorts with or without that diaper look.
I wouldn’t have thought twice about these little gems, with the multiple pockets, velcro and zipper pockets, but I’ve worn them before and people ask, «Where’d you get those cool shorts?»
What can I say, trend setter or lazy guy who goes from trail to «The Rail» and orders a brew. I’m thinking the latter, but you should check out the shorts.

Hello. I am a happy and loyal customer of Performance Bikes in Westminster (PBW). Our recent experiences reinforced my loyalty.
David Katz, Ops Manager, helped resolve a bike fit issue for my wife and was very helpful. My wife is delighted with the upgrade.
I was helped by several PBW teammates to improve my road bike’s fit, including:
Jeff Connelly in service who was professional, patient, and conscientious.
David Katz, again who rocked on helping me with the fit and options.
Ben, Sales Manager, who helped me fit the bike and presented options.
Jon in sales who was very friendly and professional helping me with options and service suggestions.
Christopher who helped me with options and entertained me with his fun humor.
Team PBW was excellent in all categories for my wife and me. Thank you, Performance, for your high quality and professionalism. Cheers!

Boy this place is tough to review.
I originally wrote a somewhat scathing review awhile back (2 stars), but in my review I addressed a number of problems with the store, which included an arrogant mechanic, employee bickering, being ignored on the phone, the lack of proper inventory and maybe a few other things that I’m forgetting.
I was contacted by their corporate office because of my review. About a week later I went back in and it appeared they did a complete 180. They were fully stocked, the employees were very attentive and helpful and overall it just seemed a much better place. The mechanic I have been dealing with lately is, in a word, AWESOME. He is very helpful, very patient and easy to get along with. I haven’t seen the arrogant mechanic for quite awhile, so I don’t believe he is working there anymore. I removed my original review and was prepared to give this place 4 or 5 stars, but I decided to wait awhile to see if this was a lasting change.
First, I’m not sure how comfortable I am with the fact that their corporate office likely got on their ass because of my review. I’m sure the employees there read my review and I use my real name on Unilocal,also in my original review I mentioned very specific problems with very specific parts that I bought, so I’m sure they know exactly who I am, which makes me feel a bit like a tattletale and slightly uncomfortable when I visit the store (I just get that vibe when I go in there, not that the employees are really doing anything wrong, I just feel a bit weird now). On the other hand, they did make some good changes so overall it’s good I suppose, I just wish I could have preserved my anonymity.
If you are looking for a good mid-​range bike then this is the place to go. Some of their deals are downright absurd (in a good way!). I saw a 2012 Fuji Cross 3.0 with Tiagra components there for $ 699! That’s easily a $ 900‑1000 bike! If you are just looking for a good starter road bike, or a fine commuter then this place is hard to beat. They constantly have sales, which are legit bargains. I bought my bike there for $ 800 and the cheapest I could find it online at the time was $ 950, so they even beat online prices in many instances.
The mechanic I have been dealing with lately is AWESOME. He knows I’m a commuter and rely on my bike completely, so he has bent over backwards helping me on a few occasions.
They still seem to have a few issues when it comes to restocking. I went there recently to buy master link pliers, but they were out. Instead of bringing it to their attention I decided to order the tool online and see if they would ever restock the tool. It has been a number of weeks now and they still don’t have them in stock. I wish someone there would just take inventory from time to time and order the stuff they are out of instead of relying on their customers to take notice. Overall though, they improved.
Despite a few small issues, I was prepared to give this place a very favorable review, but today I saw something that floored me quite a bit. I almost dropped this down to a 1 – 2 star review, but I simply couldn’t because they have treated me so well lately.
Anyway, I was in the store recently and I was talking to a mechanic when another man with a Gary Fisher mountain bike came in. I noticed that the bike was clearly too small for him. I saw that he had his stem pulled up WAY too high (there is a line which marks the maximum length, he was at least a full inch over that line). This is a huge safety concern because there must have been at most a ¼ inch of bite, meaning that it’s very possible that the handlebars could have fallen off given the right circumstance. I was genuinely concerned and almost mentioned something (thinking the customer did this himself), but it was revealed that someone at that store set this bike up that way! I don’t believe the employee who did this is a mechanic, but he made this bike very unsafe. Luckily the awesome mechanic I mentioned above noticed this and got on his ass, but the other employee just said «well technically you’re right, but it doesn’t really matter» or something to that effect. I work on bikes a lot and I simply can’t believe someone would risk someone else’s safety like this. If it were me I would have put it at max length and told the customer that I can’t go up any higher due to safety reasons. That line is there for a reason, you DO NOT take chances like that. I was flabbergasted. As you can imagine, there are many instances where handlebars falling off can create quite a dangerous circumstance.
Other than that this place has been pretty decent, I just don’t want the guy I mentioned above to EVER lay a finger on any of my bikes, though as I mentioned, the regular mechanics are very good. I normally see said guy working the front so maybe he did this when the mechanics were out, but you simply NEVER take chances with someone else’s safety.

I had been looking for bikes for a month and explored about 15+ bike shops in the Denver Metro area without luck. I stopped by Performance Bicycle and found something I liked. I purchased the item and was told it would be 7 – 10 business days for the item to be shipped from the warehouse to the store and built.
I waited and waited for about 12 days and I finally called. The sales person was confused as to why my bike had taken so long and said he’d call the warehouse and give me a call back. The sales person never called me back so I called the warehouse.
The bike I had bought had been discontinued and no one bothered to call me and inform me of such. The great things was that they didn’t process my payment and the warehouse people were very friendly. The warehouse lady was confused as to why the salesperson at the store didn’t communicate that the bike I had tried to purchase had been discontinued.
It wasn’t the worst experience but it would have been nice to know instead of waiting for a bike that would never come in.

Very, very poor attitude in this shop. Came in for a relatively simple return, and the person working there was rude, not helpful, and downright contentious. They stress 100% customer satisfaction, but I’ve found this not to be the case recently. I will be sending my business elsewhere. They asked the same question over and over, never once seemed happy or pleasant, and it’s amazing they make it seem like you are wasting their time. The image of Performance is really taking a hit, and this store it reinforcing the importance of good customer service in a bad economy. The owners of Performance should take a hard look at this store, and completely revamp its practices.

If you know what you need already, this is a great shop because they usually have a sale on something, and if its not on sale it will be soon, just be patient and sign up for their email.
The few times I’ve allowed the sales guys to show me something or discuss the merits of a bike or components I’ve not been impressed. But, if you know what you want, just skip the sales guys.
I’ve found the shop to be very competent, the new manager (I think his name is Jay or AJ) is helpful and knowledgable. No bike snobs in the shop which is refreshing.

Even as lately as a year ago, I might have given this shop at least a four just on their selection but after visiting them today I’m going to have to make it a three plus a ½ for the customer service. Their bike lines include GT, Fuji, Schwinn, Mongoose, which I saw the most of in-​store. The amount of accessories is a lot less than last I was there. There were some decent sales going on but unfortunately not on anything I was looking for. They’ve got some stiff competition just a couple of blocks away. Wonder if it’s that or the economy? Probably both.