Mattress Firm

Just moving my son here for college and we needed a bed. Terry was friendly, knowledgeable and didn’t pressure us. Excellent service and a great buying experience.

Decent selection of mattresses. Store sales guys are sleazy and the company-​wide customer service is pathetic. We will never buy another mattress from any Mattress Firm store.

I’ve needed a bed for years and been looking for years. Last night I had a terrible night’s sleep. Woke up this morning, and low and behold Mattress Firm had a Groupon for $ 200. Next thing I know, we’re at the Mattress Firm at 88^th & Wadsworth, laying on multiple mattresses, and ended up buying a Sterns & Foster bed and a Tempurpedic pillow. The two sales people who helped us, Ken and Diane, were extremely helpful and honest. What are the chances the bed I’ve been thinking about for a while is on sale, plus coupons — it must be fate.
They have a killer 45 day satisfaction guarantee — 100% buy back policy — if don’t like the mattress you can return it no questions asked, or exchange it for another one. They also have an extended 5 year warranty on top of the manufacturer’s 10 year warranty. Did I mention free same day delivery (on a Sunday) and a free mattress protector?
Customer service is definitely #1 at this particular store. So far this was a great experience in bed buying. Thanks Ken for your honesty and knowledge. Hopefully a satisfied customer (I’ll know in 45 days).