MAC Cosmetics

I came here last Saturday ⁶⁄₄. I had an appointment but was running a little late. I still got my spot when I got there. came to get done up for birthday. Sunny (I’m pretty sure that was her name) was my make up artist. she was super sweet and social. showed her a picture of how wanted make up and it came out better. she definitely worked with me on the things I wanted as well as suggested things that paid off. make up stayed on all night even after sweating balls in the club. lol. I’d definitely come back just for her!

Thanks to Jeremy for all his help this morning. I got some great new lipsticks and he was so patient. Had a bit of trouble redeeming a gift card and he was a saint to help me. The great service is another reason why I love this place.

We had the best time today at the Mac counter. The girls were so fun and sweet. I’m im not sure where the bad reviews were coming from on this site but all the girls were so friendly, helpful and adorable. We don’t know all their names but Vanessa was a doll and great as they all were. Thanks for the service. xo

I have gone to this Mac counter 3 times & each time they were so rude. I needed new eyeliner & girl suggested one I had already tried, when I told her it wasn’t one I liked, she just made a rude comment. Next time, couldn’t even get anyone’s attention or help. 3^rd time the salesgirl passed me off to someone else, they both acted like I was a bother. Put on eyelashes & they were falling off in 5 minutes. They refuse to listen to what you want. Treat you like you’re stupid. Did horrible job on eyeshadow and give you a terrible attitude. Will never go back

This was the worse customer service I have ever had. I made a appointment to get my makeup done at 2pm. I arrived at 1:50pm because I hate making anyone wait for me. A appointment is a appointment in my book. So I checked in and the lady said they would be right with me. She then went to the other lady and pointed at me and so I assumed that she was the one going to do my makeup. The other girl came back to me and said she would be doing your makeup and she would be right back. I figured she was getting her makeup ready. But I would think that if they know their appointments that they would be ready. Boy was I wrong. So i continued to sit there and wait not a big deal remember I was early. So it was about 1:57pm and I saw her walking towards us. But I was wrong she turn and went behind a door. Oh well so I waited. Another lady came on and asked me if I needed help it was 2:07 now I told her I had a appointment at 2pm she then asked around and they told her that it was the other girl to do my makeup. So she came back t me and said she would be right out. Now it is 2:15 I am a little upset that this lady decided to take her break or do what she feels she had to do right when I got there. I then got up and went to the counter and told the lady that I was leaving and I would reschedule, which was a lie. The lady then said she will be right out any minute I said at this point I don’t care I have been waiting for over 20 minutes and she seems to busy to help me. The girl said it only takes 40 minutes to do your makeup, like this is why we give the girls a hour so they can keep you waiting. Not once did anyone apologize for anything. I was so upset because I had plans that night that was a big deal to me. I know she doesn’t care what I was doing it is just a job to her but people need to realize you never know what is going on in other people life. And I was not going to tip this lady that made me wait. My bill would have been almost $ 100 and would of tipped $ 25 and there was no was I was going to do that. To make it even worse i emailed the company and told them my story because I really like to go to the source first to try t solve issues. I don’t like to Unilocal unless no one cares. Well here I am writing here because did not get a response from anyone waited over a week oh well this is why they give that kind of service. I will not be back to that Mac in Macy’s. Not that anyone cares.

I gave this place 4 stars only because it’s located in Macy’s which is a maze! I couldn’t find the Mac cosmetic counter
My make up artist vanessa was super awesome! She did my make up just like I asked. She didn’t try changing my mind about how simple I wanted it. She even asked me if it was ok as she was going along. She’s also very friendly. I would def come back to see her.
The store manager was also very nice. Would definitely recommend this place. Better than the one in Cerritos mall.

This place sucks. The girls who work here don’t know how to return anything and almost got ripped off. Don’t come here there are a ton of better make up places elsewhere.

I have never written a Unilocal review because I don’t care all that much about the places I go, but I am writing this to tell you that — Jeremy is the best employee there! —
I am not much of a makeup person at all, but I went today looking for some long lasting red lipstick; Jeremy came to help me right away and he was SO helpful! He also got me hooked on a few other items, and I honestly think his warm and outgoing personality is 75% the reason I purchased more than I was planning.
They ended up not having the lipstick I wanted in stock but Jeremy was so on top of things and making phone calls, all to help me get my perfect lipstick ordered. I left feeling so great and I was just so happy with the service from Jeremy. Make sure you go when Jeremy is there because he is so great at his job — the best!

Dotty (Manager) is my go-​to artist! She did my make up for my engagement photos and will continue to be my make-​up artists for events. Dotty fan, right here!

So I made an appointment for my cousin since she was getting married. We had her appointment at 1 o’clock and requested Vanessa as our artist. We get there on time and we are told she’s busy doing someone else’s makeup. I told the Asian chubby guy that I had made the appointment 2 WEEKS in advance, and that it wasn’t just any day… it was my cousin’s WEDDING!!! With a lot of attitude he said somebody else could do it or we we could wait till Vanessa was finished. We waited for our artist, and as usual it was a great experience with her. Vanessa had a great attitude, is very talented, and provides great customer service. It pissed me off that they made us wait for an appointment I had scheduled 2 weeks in advance and i also did not appreciate the guy’s attitude! On top of that it was my cousin’s wedding day so we were on very limited time! But thank you Vanessa for making the rest of our experience pleasurable (she gets 5 stars).

I have gotten my makeup done at this location on many occasions, and although the artists are very talented, the customer service is lacking.
Many times I come here and have to track down an employee to pull a product for me. No one ever greets me. And when I track them down, they act as though I’m bothering them for wanting to purchase products.
Today I came in to buy new products and asked an employee if someone would demo some products on me. It really felt like I was wasting their precious time. The women testing products on me was rude and could care less about what she was doing to my face. I finally just said I’m over it let me buy my products so I can leave, turns out they were out of stock of the 4 products I wanted.
I ended up going to south coast plaza MAC and the customer service was AMAZING! They had all the products I needed. I would recommend the south coast location over the Westminster location any day!

My daughters appointment was at 1:00 to get her makeup done for senior pics. We get there 10 min until 1:00. The girl told us our makeup artist will be here at 1:00. We leave to get a drink and come back at 1:00 and another girl says our artist is on break wtf?.. We’re still waiting 40 minutes later… What’s the whole point of making an appointment? Your losing a customer!

Not a fan of this counter. I’ve had good and horrible experiences here. I’d rather drive to Nordstroms or order online to be honest. Too many people, which is good for business, but not good for customers that will actually purchase something. A lot of young teenagers getting makeup done but not buying anything… also, a lot of rude customers. Sales people are okey, but mostly snobby in my opinion. I usually come in knowing what I need and ask for suggestions on what I should add to my purchase, but for some reason the sales people don’t jump on the opportunity to sell more. My advice is to smile, and help those that will actually buy something and learn to weed out those that are hanging around for freebies.

I came in here this past Saturday looking to buy some makeup and lashes. I was assisted by a lady named Kimberly. Congratulations Kimberly, you just won the award for worst customer service I’ve ever experienced in my 34 years of existence. She was very reluctant to assist us and when she did, she even made my aunt uncomfortable with her rude responses. If you’re looking for makeup assistance next time you’re here, here’s a tip: Don’t ask for Kimberly.

I was shopping for some make up n Tammy help me. She really makes u feel special! She took her time with me n was very sweet!!! I have never felt important shopping for make up n these girls are going out of there way to make u feel ur business is important to them!
Mac in Macy’s… I must say that I attended to a make up class hosted by Fiona and she was AMAZING!!! She did the make up real natural! Her customer service was incredible!!! She answer all my question she never tried to rush me!!! I even called like couple days later to ask a question and she had remember me! I most definitely will go back n will highly recommended!!!

After some of their best employees being promoted to different stores, I can conclude that this place now has, hands down, THEE worst customer service I’ve ever experienced at that location. The worst part about it is that this awful service was from the new manager «Ashley» who definitely did not uphold the service standards I know Mac cosmetics has. Let alone the level of professionalism that a manager should be REQUIRED to have. So unfortunate this location has gone to complete shit.

Honestly I’m a loyal customer when it comes to Mac or any high end brand for makeup no lie everyone drops at least 50 bucks when they come to Mac I know I do, the service here is HORRIBLE!!! The girls are so freakin stuck up it makes me laugh Oh okay?! Just because you work at Mac & you make minimum wage you think you’re on a pedestal or what?! Ahhaha seriously the girls don’t even acknowledge you, you can be standing there for a good 20 mins and they won’t even say «hello» «I’ll be right with you»… Like for an example I asked this girl if they had any brow gel she asked me «well what kind do you want?» and I was explaining to her that I actually have hair on my brows so I don’t know if I should get a clear or tinted one. She just stood there and looked at me dead in the eye and was like *sigh it’s all up to you honey I don’t know”… I’m just like… Honey really?! You can’t give you a simple word of advice to which I should choose I simply just asked her if she hated her job or maybe her life, to be so rude I don’t care if she was having a bad day you don’t bring personal life into work just because you’re PMSing doesn’t mean you have to treat your customers with no respect, honestly if you ever come here, just come and get what you need to get and leave don’t expect a friendly conversation with any of the girls or even small talk.
BUT I do like one of the guys who works there I see him once in awhile he has tattoos and plugs :) he’s super nice and always makes my visit *when I actually want to go* amazing.

I recently was in a wedding and got my makeup done for the first time by somebody I didn’t know. I was a little sketch at first because I didn’t want to look caked on like some I have seen working at mac.
The girl who did my makeup (Lauren) did an amazing job. She was very nice, patient with me and my requests. I gave her a picture and she did exactly what I wanted. I could never do my own makeup the way she did it. I got so many compliments and wish I can do my makeup like that every day. I felt like a Celebrity haha!
I loved my makeup so much that I bought some product she used on me. I bought long wear lipstick, mineral powder and a finishing spray.
Although I live an hour away I got Laurens contact info just in case I’m in need of a makeup artist in my future. Highly recommend Lauren!

I love mac cosmetics but the customer service is HORRIBLE! Many clients and myself stand around waiting just to get acknowledged or a «Hello I will be right with you». The employees are stuck up! When I checked out the cashier was so lazy and used one hand to give me the receipt and hand me my bag she said «You can put it in your bag». Her face and service disgusted me. I have my license in cosmo and I treat ALL GUESTS as if they come in and are the king/​queen walking in

2 stars for trying ladies!
I waited over 15 mins for someone to ask me what I’m doing while I’m staring at each 7 of you to help me try on exactly what I’m probably going to buy afterwards. Sure, keep checking on your stereo; right, music. . so crucial.
I had to creep on & ask this pretty lady clocking into work to help me. Uhh when a few items were out of stock, there’s no info on when the next stock will be in.
I’ve had better experiences here, even discovered my new favorite lipstick. Today there’s a bunch of suckies.