Kelly Duong – State Farm Insurance Agent

Kelly has been my State Farm (SF) agent for over 7 years now and I also worked for her for about two back in 08 – 2010. In all honesty she is one of the most beautiful (inside and out), caring and genuine person out there. Believe me when I say that, when she offers you a product, it is not because she simply wants to make money out of you. She really understands the products she offers and knows the peace of mind, security and protection it can provide to each individual. I remember her always leading by example and telling me that she would never offer a product to a customer that she didn’t understand or believe in.
Their customer service is top tier and they will take care of you when you need them the most. I had nothing but bad experiences with previous companies and their staff. However, Kelly and SF really took care of me when I had my total loss claim and same with one of my family members. If you ever get a quote from them, they will take pride in educating you about your coverage and thoroughly explaining the coverage, something that most other insurance companies or brokers don’t do. In fact, many of them get upset if you ask questions.
I truly recommend Kelly as your SF agent if you are thinking of switching insurance companies, you will not regret it!

This Kelly Duong State Farm Insurance Agent has to be the best place to get insurance and great customer service. Ms. Ngoc B Truong is very helpful, genuine, assisted me in getting my questions answered throughly. I was successfully asking my sister switching to State Farm, and Ngoc really took care of her too.
Like a good neighbor, Kelly Duong’s crew will be there! They truly go out of their ways to make sure their clients are treated well.

Would not recommend coming here, lack experience very often the answer to my questions would be I don’t know and when asked to make changes to my policy she would not do it until months later, flake, lier, misleading would best describe this State Farm agent

Kelly and her whole staff are so friendly and they take pride in what they do. They always get the job done with such professionalism. Whenever I call or send emails, they always reply shortly after. I would highly recommend Kelly Duong.

We went into State Farm to receive insurance for my new car and get liability for my brother. Vivian attended us extremely well with her helpfulness, knowledge, and attitude. It was my brother’s first time there and he was delighted with the visit! Like a good neighbor State Farm is there!!!

Kelly and the team at State Farm really go above and beyond! They truly care about their customers and this is evident in the experience they create for anyone that walks into their office. They are incredibly knowledgable and they know how to explain things simply — avoiding esoteric terms and explaining the details of your policy in relatable layman’s terms. Vivian, in particular, has been bright, cheery and attentive every time I’ve interacted with her. When I had a few questions about retirement plans Kelly was quick to schedule time with me and took me through all the details and options that State Farm offered. She also didn’t pressure or force me into any particular products — she answered all my questions and tailored her advice around my goals and particular situation. On top of all this they also take cash or card and are open on Saturdays!
State Farm may be a tinge pricier than some of the other insurance providers but the quality of their customer service makes it more than worth it!

Highly recommend this agency! They’re fast to work with & they help you at any time. Karina & Vivian are great. They have great service & they’re all very nice and helpful. They stand by their word, like a good neighbor Kelly’s office is there!

Wow what an outstanding staff and wonderful agent. Very informative and professional, would definitely recommend for anyone looking to shop with State Farm in the Orange County area.

I currently start doing business so I had to look for an insurance, and this girls went out of there way to help from day one, they answered all my question all thousands off them jk. Mine thing that stood out to me is their office its kid friendly they have a corner for your children so that you concentrate on your paper work not your kids asking (when are we leaving?) they also come to you if you can’t come to them. Thanks girls for you patients I highly appreciate your hard work and effort.

Excellent service. Got my full coverage auto insurance and renters insurance with them and it was explained word for word what i was signing and worked well with me.

Very impressed with this agency. Would highly recommend them !!
I have been a State Farm customer for more than 15 years. When my agent retired last year, my account was picked up by Kelly Duong’s agency which is on Beach Blvd in Westminster.
So glad she got my account. They have the State Farm quality product that I have become used to, and a First Class Staff, including a customer service superstar named Vivian.
So helpful.

Being in the car business for the better part of a decade you see and experience a lot of good and a lot bad. Having the unfortunate luck of being rearended multiple times and resulting in severe spinal and nerve damage is no fun especially with cut rate insurance companies. State Farm and Kelly’s agency and staff are among the elite of the elite. The quality of service and overall experience is beyond comparison. I will never go anywhere else for any of my policies. 5 stars through and through.

Absolutely love this place!!! Kelly and Ngoc and Vivian are the best… super nice and so not pushy about anything. They always call to check to see how things are BEFORE going over any new perks and that’s probably the most important thing to me. They really understand the idea of why we have one mouth and two ears… more listening than talking and I’m sure I’m not the only one who appreciates this. Aside from the staff, State Farm is just the best insurance I’ve ever had. I don’t even ask for discounts and it seems that my rate lowers all the time. I don’t know how that works, but I’m not complaining.

1^st talked to Vivian in front she was great! Help me out & got me quoted with an awesome price. Then talked to Kelly the agent to get my final price & sign the paperwork. I loved the customer service. If you a sucka and wanna pay more don’t go here but if you like a good deal like me this is the place! At the end like a good neighbor State Farm is there

Kelly is a wonderful agent! She and her staff are professional, friendly, and very helpful in making sure my husband and I get the best rates possible!!!

Kelly and her crew are super helpful in many ways. They take care of us instantly even in last minutes issues. Awesome service. :)

Get life policies for my sister and I. Kelly shows me the value of having a long term policy that would help me take care of my family when something happens. The value of the policy and having an agent there to explain to you is so worth it. If you are searching for a long term agent who’s patient to take care of your need, Kelly’s agency is the place. Also, they have a Spanish speaker and opens on the weekend. Talk about convenience. :D

«Like a good neighbor, State Farm is there»… They stand behind their quote and I am pleased with the prompt, professional customer service they provided me. Kelly is by far the best agent in California, along with my other State Farm agent in Texas. I came into Kelly’s office looking to purchase auto insurance for my new truck and I left the office with more than I expected! She SAVED me a BUNDLE on auto insurance and helped me refinanced my car loan! I was very pleased with her customer service; she went out of her way for me. She was very prompted with returning emails/​calls and kept me updated with my refinancing. I highly recommend Kelly to anyone who LOVES to save money! Trust me, I’m not the type that likes to write reviews or rant, but Kelly deserves this review!

Kelly took care of my needs for my insurance policy! I needed the Million Dollar Insurance Liability for Business. She took care of me while other insurance companies say they will call me back and never did. Needless to say, she took care of everything! She said she will call me back in about 30 mins for the quote. She call me back 5 mins later and said everything is done and this is your quote. She was fast and efficient.
Highly recommend Kelly!