Enterprise Rent-A-Car

I had to bring my car to mechanic shop and needed a car to rent. the closest was Enterprise rent a car on Westminster, blvd. Megan Dietrich, the manager gave me a Huanday Accent, the car wasn’t washed while there was lots of white of spots on it, inside the seat was dirty, and car smelled. i don’t like to complain, so i overlooked all of that, but when i came back 11 days after to drop off the car she dropped the bomb on me by charging me double. she told me the weekly rate is $ 180, and for 1 week and 4 days she charged me $ 496.00. when i protested, she called the police. i stayed there, until cops come, and wanted this incident to be reported in police file, and will escalate this to small claim court. I have heard from several other people that Enterprise Rent A Car, is the worst place to do business with, but it was closest to the mechanic shop.
It is pathetic that people like Megan, makes a living in the lowest form possible.
I am sure this type of low life behavior is ingrained with their corporate culture, and not the behavior of one bad apple.

All these reviews must be fake! AMANDA had to be one of the rudest «managers» I have ever dealt with. She had some personal issue with me right off the bat. Charging me close to 3000 for a 1 month car rental. Getting my credit card to be closed. The only reason I was in a rental was because my car was totaled in an accident. I almost wasn’t able to finance another car because of that on my credit. Unbelievable because I am still getting more and more bills from them too. They even demanded i bring them cash while in the rental. Shady people who do know how «the real world works»!

Why do I have to give a star? Bad service from picking up the car and it not being ready. Then on return being told that we would be charged extra cause I dropped a box of Carmel corn! I went to car wash and had it washed.

Rented a car here a while ago. The car’s speed didn’t exceed 70 MPH. It also kept making a really annoying beeping noise non-​stop. It really bothered us through the entire trip… When I returned the car and explained it to the rep, all He could offer was a free upgrade on the next rental ! He just didn’t realize that there won’t be a next rental from this location again !

I would just like to say that Megan has the best customer service ever she’s great… That’s why I will keep going back to that office in westminster :) I will refer all my family and friends. …

Highly recommend. Were able to accommodate me with a rental the Wednesday before Thanksgiving. Extremely impressed and very grateful. Great wide selection of rentals.

Wouldn’t rent me a vehicle because I’m under 21 (actually 20) Really needed a vehicle for work (working full time) Rented a vehicle with them at another location before wasn’t an issue. Guess it depends on the location. Went to Hertz instead :)

Outstanding customer service all around, especially from Tony! They had reserved a 3 row SUV for me but I was uncomfortable with its size. Tony offered, me another SUV with a rear view camera. They called to follow up and make sure that I was happy with the car. They definitely made me feel like a valued customer. I will definitely be back next time I need to rent a car..

Terrible experience — yelled at my elderly mom and refused to give him name. They charged my elderly mother who had just lost her husband the Loss Damage Waiver of around $ 17 per day even though the rental was fully paid for by the insurance company. The person who rented it to us assured us we would not have to pay this. Upon returning the car we were told by a very rude employee that we had to «get it from the insurance company». When I called him to ask him to explain he accused me of accusing him of unethical behavior and refused to talk then hung up. In person, he raised his voice to my mother. When we asked to speak to a manager he refused. When we asked for his name so we could complain he refused. I wish there was something else I could do but sometimes all you can do is avoid this company like the plague!

You guys are awesome pick me up in the morning give you a nice clean car. Very friendly great attitude. Will rent from them more often.

Excellent customer’s service from Gabriel. This review is long over due.
My lil bro needed a car rental back in March.
He was very particular with the type of car he needed. At the type we had to wait on the cars availability and what’s left behind as not appealing to my brother.
Gabriel tried any possible way to find the right car for my brother and even called around to other Enterprise’s place; to check for availability.
He even offered my bro a 2014 Mini Cooper S for a lesser car’s prices. My lil bro drive it fit a bit and still didn’t like the car because if it’s stiffness on turns.
Despite it all, Gabriel was finally able to find the right car for my brother. He made my brother a satisfied customer near the end.
I am so impress with Gabriel’s services that I also wrote directly to Enterprises: to express my gratitude towards Gabriel.
Can’t go wrong with Gabriel.

I give this location 3 stars. Could of been a 4 or 5, but I felt disappointed from the beginning of the reservation. I made a reservation to pick up my rental on July 3^rd at 5 pm, but I get a call from a rep asking me if I could come in earlier because there was going to be a lot of people getting their rentals at 5 and picking the car up before the peak would be easier for them and for me, so I said «okay, but can I get a free upgrade?» The rep said yes. When I picked up my car, there was no upgrade. I didn’t feel like saying anything because i was in a hurry and wanted to go. All in all, just stick to your word if you forget, use notes.

Terrible over the phone customer service. Service person hung up on me before he could answer all my questions. I felt like he couldn’t get me off the phone fast enough. I’ve rented from this location before, but I won’t any more. I’ll take my business elsewhere.

A Big Apology to Enterprise Rent a Car, it was actually HERTZ that was the problem. When I am wrong I admit it. I am so sorry I should have checked my facts before I wrote review. Thank you to Enterprise for correcting me. Thank you Mr. Eric Hoppe for jumping to the rescue on behalf of Enterprise and helping out, you did a great job.

My first time renting a car and enterprise made it very easy and pleasant for me. It wasn’t rainbow ans butterfly per say, but they held their promise and made everything right. What happened was that I had placeda car reservation for 1 pm pick up, but what ended up happening was that they didn’t have the vehicle class in stock because the delivery truck was running late, which was very surprising to me. This ended up costing me almost 4 hours delay of down time when I was planning to leave for San Francisco at 1pm to stop by Bakersfield. Here comes the great part. Enterprise understood my frustration and offered me a complimentary upgrade to another vehicle class, along with waiving my under age fee. This was probably the best customer service ever offered by any car rentals companies. Oh and they Eric also drive to my house to drop off the vehicle for me. I definitely recommend enterprise, especially this location because they actually treat you with respect and go the extra mile to make sure that you will return to them when you have the need, the need for car rental.

Long story short. I needed a rental car because my car is in the shop. Gabriel was very kind and patient with me, and the reason why I said that is because I asked a lot of questions (first time renting a car so I just wanted to make sure of everything).
I’ve checked other places like Avis and other Enterprise locations before I went here and I gotta say. This place has the best customer service. Thanks for all your help, Gabriel.

Thank yew Ryan on the 12^th of September fur the rental of the 2014 Altima, had an excellent trip to Palm Springs. Good air conditioning when the temp outside was 112 degrees. Car rode like a sled through Ortega Hwy. Would most defiantly rent from Enterprise again in Westminster CA.
Hope to see ya soon!!!
Respectfully submitted,
Tim Workman

I’m giving this place 3 stars because Brandon was nice and knows customer service. Jason on the other hand is a rude child with a superiority complex.
My husband and I are on our honeymoon and had to drop our Harley off at the dealership to have some repairs done. The dealership offered to loan us a bike but for convenience reasons, we wanted a car. We called Enterprise and specifically asked if they were opened on Sunday so we could drop the car off before or return trip. They said fine no problem and arranged to come pick us up. It took a little longer than they told us to come get us, but no biggie.
When we got back to the shop, our driver, Brandon, started talking to us about returning it. We told him Sunday and he said that was not possible because they are closed on Sunday. He told us we had been switched from the original location we called. We could drop it off Sunday with the other shop but there would be a $ 25 fee. We said no, this was not our fault, they could waive the fee. He said it shouldn’t be a problem but had to ask Jason who was on the phone.
Jason started being rude and acting like we were crazy for expect to return it on a day they are closed. He refused to waive the fee. We told him fine, take us to the one that is open on Sunday. He said no, he wasn’t going to take them our business. Fine, take us back to the Harley place. He then wanted to waive a day and let us turn it in Monday. No, genius, we are leaving Sunday. When he finally figured out that it was loose the sale or loose $ 25, he relented and agreed to waive the fee.
Brandon was very apologetic when we went out to inspect the car and was sorry for all of the inconvenience. The stars in this review are for him.
My advice to Jason, take some lessons in customer service.
My advice to people looking for a rental, go somewhere else.

Jason saved the day last Saturday. This particular location is usually closed on Saturdays, but due to an alarm problem, the Beach location was closed and Jason handled phones, a line of customer, and a shortage of employees. Beside watching and listening to him satisfy customers’ needs, he won us over as customers who will consider this location first when looking for a rental.
We could not ask for a more confident, cool and accommodating employee like Jason. Additionally, the car was in excellent condition. Thank you.

Rented a car for 4 days to go to SF. I called for them to pick me up first thing in the morning to get the car and gave me a ride home upon returning. They processed everything quickly, smoothly and I was swift on my way both times. Very nice peeps working here.
Super affordable and superb customer service. Friendly, professional, efficient. Will not go anywhere else for a car rental, this is it.