Bank of America

This place needs more employees! There’s always a lot of people here and the lines are super effin long !!! No matter what time I come or when I come, it’s always busy. They need to be faster because I always see a few tellers trying to converse with customers when there’s a long line behind them. And no not the type of conversation to be friendly, more like the long ass convos that takes forever. I’m also 8 ½ mos pregnant which is why I’m so negative.

If you enjoy waiting in line, I would recommend this place. Otherwise, stay away! Every time that I have came here, I’ve only ever seen 1 Teller working. While there are a few people just walking around. Which makes me wonder to myself as I wait an extraordinary long time in line, why don’t they hire more employees? It’s a BANK! Surely they have enough money to hire more Tellers! Unfortunately, this bank just wants to keep its money in the vault and is too cheap to hire more Tellers at the expense of their customers.

I had a choice today to go to this BoA branch, I stopped, but I didn’t go in. I changed my mind and thought I should go to my own branch on Bolsa. In all fairness I won’t give them a one star, but because of my own decision of not going inside, I will give them the benefit of the doubt. One day, when it is more convenient, I might just go inside. After all, I am a BoA customer and want good service in return.

If you want to make an appointment with your bank, I suggest that you make it 24 – 36 hours in advance instead of on the same that you head into the branch.
I had some questions about my checking account, and I was on my way to my doctors appointment at 1, and the «earliest» time they had for me to speak with a personal banker was around 11:30am (it’s 11:54 right now), so by the time I went in, not only was there a huge line at the tellers (no surprise there), but after I signed in, which was around 5 past 10am, one of the girls who work there told me that I had to wait another _​_​_​_​min.
About 1 hour _​_​_​min had passed, and I was still sitting in the lobby on my phone. I mean, I know it’s Monday morning, folks, but come on now. I even saw a lady glance at me with a smile and walk past by me, not even asking me if I had any questions. Come on, are you guys really that busy?
Another _​_​_​_​min has passed (it was about 10:45 after one of the bankers had called my name), and we were discussing my situation about my checking account — I told one of the bankers about my BankAmerideals and she was responding back like she was speaking gibberish (yes, I understood what she was saying, but that didn’t really answer my question).
«So, was the BankAmerideals from your debit or credit card, Sir?» she asked me. I told her I used it for both. She replied back that’s not how it’s usually done… usually the BankAmerideals don’t kick in within _​_​_​to _​_​_​days.
Me: I see.
As a loyal BofA customer of 9 going on 10 years, I wish that certain locations would pick up the pace on customer service and focus on the CUSTOMERS, rather than of themselves. If you have customers waiting, please take the time to answer them in a timely fashion.

most awful service… They are rude and inconsiderate! I went on my lunch break with a line out the door with literally two tellers… poorly ran bank… needs new management! Had three people roaming the floor literally doing nothing

Almost 5pm, alot of folks are getting off work and they only have 2 lines and 2 tellers… wth?! Really, there’s just ONE teller for the main line. People are lined up almost all the way to the door. There are even alot of people waiting around in the waiting area to speak to someone. This is ridiculous. This is one of the reasons I don’t have an account with BofA!

Like many other reviews have mentioned, this is the worst BOA you can visit. I am writing this review from the line as I seem to have time to spare. At 11 a. m I got into a line of 15 people. 24 minutes later, 7 customers have been taken care of by the ONE and ONLY teller they have deemed sufficient to handle the current volume of customers. Just one. 15 people, 1 teller. Plenty of people with employee badges milling around, but none of them even bother to open up another register. Even Walmart has more efficiency than this bank. It happens almost every time I come here, I write this review so I will remember never ever to come here again. I would do all my banking at the ATM if I could, but BOA reported my debit card lost even though it hasn’t left my wallet.
They should get those things they have at Disneyland that tell you how long the wait is going to be so you can choose to go ride a different bank or at the very least offer fast passes at the door. It’s now been 36 minutes and I am still waiting in line thinking something has got to give. Maybe I am in Fantasyland afterall.

By far the absolute worst experience I have ever had at a Bank of America or bank at all for that matter. I’ve waited 30 min trying to be helped by a teller just to have missed my next appointment. Thank you soo much

This place is always busy and always only has 3 bank tellers open. Avoid this place if your trying to get in and out.quickly.

Are you kidding me! 45 minute wait to see a teller on a Tuesday morning! Management get a clue!!! This is sad. Where is the John Taffer of banks??? This is worse than the DMV! At least there you can sit down!

If I could give zero stars… I would. I consider myself patient. Every time I go to this bank, like everyone else’s comments, there is never enough tellers and always long lines. The only reason I go to this bank is to give money to my parents who use this bank. I use a different one because i do not like boa who tries to push their customers to use the ATM. If I want to interact with a machine, I would stay home and play games.

No matter what time of day i come to this branch there is either a line to the door or there are two tellers who know only one speed… S L O W…
PICK UP THE PACE BANK OF AMERICA!!!

This is the worst bank I have seen in my entire life. Lines are always long and why would they be understaff if you know it’s going to be busy??? Nga the teller was suppose to make a phone call that last 15 mins but me being short on time she totally forgot??? Worst bank ever I’m switching banks for sure after today.

Look at the star review, I understand !
Came to this branch to cash my payroll check ($ 5,023)
Waited 20 min while their 2 clerks worked the 15 people in line. Gave them my check (Boa issued) only to be told «we can’t cash it» we have a 5k max allowed limit…
That’s understandable but can we make an exception it’s only 23.00 over?
«Let me get the manager»
manager: «sorry sir we can’t cash checks over 5,000 due to cash availability»
So if it was 4,999 you could do it ?
Manager «yes»
Well it’s sad to hear that the 24.00 could jeopardize the banks available cash– can we do 4,000 cash and 1023 cashiers check ?
Manager -” no sir, sorry we can’t do that“
Seriously it’s things like this why I am not and will not be a BOA customer; I’ll keep all my loans and assets at Citibank !

Merchant teller closed so I am looking at a 15 to 25 minute wait. Not very customer service oriented.

Worst BOA only ONE teller working on a Monday. More than 10 people waited in line (that is. Bc I’m being humble). Extremely slow customer service. They have more people to open account than servicing people.

Yup, all the reviews are true! 1 bank teller helping 20 ppl, line is getting long, this is pretty ridiculous for a major bank to be understaffed for at least the past year! Avoid this location if at all possible!

Poor service. Super long wait. Under staffed. It almost seems like they don’t want to help you. Super long line and only 1 teller. Pathetic!!!

Let me start out by saying I no longer bank with BofA and the two times I’ve had to visit this location I’m reminded as to why. I don’t even know where to begin with this place.
The tellers are by far the rudest I’ve ever encountered talk about zero personality with no sense of urgency at all. They do not make eye contact and they are clearly bothered.
In addition to that I cannot begin to even comprehend as to why at 5 pm only two tellers are available with a line that’s almost out the door. I’ve never waited in line over 30 minutes for a transaction that took all of 5 minutes.
Step it up BofA!

One of the largest banks in the country so why are there only 2 tellers when you have 30 people in line?