Ruby

The owner is so unpleasant, mean, and vile that I wont ever shop there again. I really don’t know how she stayed in business, and discourage people from going there. Giving people and customers respect is expected from a small boutique… or just in general, in life. Not to mention her clothes are frumpy and look like they’re designed for 80 year-​old women. I guess that’s really who they’re for, considering her clientele are mainly retired older Westlake women. She seems to be a very negative, unhappy person. The review from Danny below doesn’t surprise me and sounds exactly like how she would act.

Love this store, stop by here every time I’m in the area. I love finding these kinds of places, not t mention everyone there is always nice and very helpful.

Okay ladies! I just love this boutique! You will love what Ruby has coming in for Spring… check out her Facebook page as she is starting to post what is new in store!

With boutique shops, so much of the experience is customer service. And unfortunately for Ruby, their customer service ranks even lower than their stale merchandise.
My experience with Ruby is not one of a typical customer. I was eating at Boccaccio’s in the same complex (incidentally, great food and customer service) for my company’s annual Christmas party, where we exchanged gifts and my boss handed out generous bonus checks in a little purple stocking. Only the week prior, I had surgery on my Achilles’ tendon after rupturing it, and was on crutches (and in a fair amount of pain). As we left, I gathered my gifts and the stocking in a little bag and crutched back to the parking lot where someone would drive me home. On my way, unbeknownst to me, I dropped my purple stocking. When I got into the car, I handed my bag of gifts to my friend who picked me up and went to sleep as soon as I got home.
Tonya, from Ruby, found my stocking and check and called my company to say that she had it and would hold it for me. Since I couldn’t drive on my own and wasn’t very mobile beyond that, my boss agreed to pick it up for me. I called Ruby to find out what their hours were and when a good time to pick up the check would be. When I called, I got the owner on the phone.
Her reaction was akin to me asking her to hold two pounds of heroin for me until I could find the right time to sneak it across the border. She was outrageous, interrupting me consistently to repeat, «This is not my responsibility, I don’t want any part of this,» when all I was asking her to do is to continue to do nothing – to simply keep the check wherever Tonya had placed it until my boss would come, which would happen a lot faster if she just gave me a time in which she could do so. The owner said that, instead, she would take the check to the building offices to get it out of her hands. Fine with me; when I asked where the building was, she gave me ridiculously long-​winded directions that included turning left at the third potted plant. When I asked for the building number, she scoffed and said I could find out when I got there.
She was already huffing and puffing about having to take the check down to the building offices at all, so I said, «If that’s too much trouble, you can mail it to my company.» That sent her on a tirade, slinging that this was my fault and I am the one who dropped it and I was placing her in this awful position. I had already acknowledged that it was, of course, my fault, but I explained that I was a little less dexterous than I normally was due to the crutches. This information did exactly nothing to sway her stance, and she reminded me that, while it was nice of Tonya to do this, Tonya worked for *her* and she was uncomfortable with this.
And so it went until I said my boss would be there and hung up the phone. This was about four days before Christmas, and if this is how the owner treats customers during the holidays – disabled customers no less – I wouldn’t be surprised to learn that buying her overpriced merchandise during the rest of the year came with no change and a cigarette burn for daring to trouble her with a sale.