DO-It Center

Despite the 100 reasons my family (most self employed contractors) told me not to shop here because of service and rudeness of staff i figured how bad can it be? All i needed was 1 simple item…
Employees seem to hate their job or maybe dislike people in general. All I wanted to do was purchase a bulb and I walked down and picked it up myself and on my way to the register a man angrily said «aisle _​!!» (Whatever aisle it was) well, thank you I guess. but im literally on my way to purchase the item… seemed offended that I didn’t rush to the aisle as he barked. anyways take it up to the next available cashier at the «SERVICE DESK» man behind the counter took one look at my purchase and raised his voice «WE DON’T TAKE THOSE!!» OK… how about a «did you find everything ok?» I then asked «are these not for sale? Because I literally just picked this up off your shelf?» He says «OH.» and walks away. wow winner on the customer service skills! Worst part is is that I grabbed the right bulb and second guessed my decision cashier went and got me a smaller size which was double the price. purchased it, went home and realized I was right the 1^st time :/​
I hope they «take those» when I return it today. yes, dreading the trip.

This is a great store to visit when you need to get stuff done! The staff are very friendly and they know what they’re talking about. If they can’t answer a specific question, they don’t guess or dismiss the customer… they find someone who does know the answer. We needed help with a purchase, and we got exactly the right advice from the young lady and young man at the front. We rely on this store for all of our home improvement supplies and their invaluable help!

Can’t find help and if your lucky someone try’s to help but they can’t. A waste of time going there. Service sucks.

I had a patio screen re screened and although they did a good job re screening it, i was dissapointed that they didn’t clean the frame. they returned the frame really dirty. when i called and complained to the manager john, he said that they don’t wipe down the frame. maybe you should, john! return a clean rescreened door to your customer! THEY DO HAVE A NICE CAT THAT WONDERS AROUND!

I recently moved to the area and discovered the big box stores are a bit too far away. I went here with relatively low expectations. That said I found what I needed. The selection is actually kind of small compared to HD or Lowes for a lot of household needs. Looking for a pop up trash can I had two options int he size I wanted, at HD I would have had twelve. The organization int he store is a bit weird and I found myself looking for an employee a few times. The cashiers are nice but not well trained and seemed flustered by the simplest of tasks. I like the atmosphere and the employees were helpful but I wish the store was more logical in the layout.

Used shower head massager! Just plain gross! Bad part is was 80.00 bucks! But they don’t return it cuz I say it was used dripping water out of it.

Great selection and great customer service! The big glasses guy in hardware was very nice and knowledgeable. The young man in lumber with the nice hair was very swift with cutting my wood to the perfect size! There was a big line at the registers but the manager ‘John N?’ Opened a register and personally rang me up! What a guy! Great service all around! Also there was a cat!

One morning I found my window screen on the ground outside my house… I had no idea what to do with it. The screen was a mess, torn, bent, the whole deal. I took it in to the do it center. Jon M. helped me. He was awesome! He made my life so simple and easy, and he didn’t make me feel like I didn’t know what I was doing (because I didn’t) I brought my screen home and just like Jon said, it went into the window easily. I went back the next day with another screen to be fixed! Jon was so helpful and NICE! Every body that helped me was great, but I really appreciated Jon. I will DEFINITELY recommend the DIY center and Jon to my friends.

Best hard wear store ever. It’s all about the people who work there. They’ve hired a fair amount of grandparent types that couldn’t be any sweeter, more knowledgeable or helpful. Makes what could be a frustrating experience a very smooth one. Thank you Do It Center, more stores oughta follow your model!

As hardware stores go, this is probably as good as you can do. I love the older gentlemen that help you find stuff… reminding me of my dad. Actually, I come here mostly looking for Garfield the resident cat (see pic.)

The men in the lumber department helped me out so much especially the one with the long hair… quite the guy and quite the employee I thibk his name was Tim

Staff on the floor is very unfriendly. Won’t even greet customers on the floor (standing next to one for at least 5 minutes and not even a smile from him!) Asked him a question and he gave me a «I’m doing something, what do you want?» look… His name was Chris. Thanks for a great customer service.

Do-​It Center is no longer a friend of the environment. I have been going to Do-​It Center (Then Lumber City) since 1972. At one point I even worked there. As far back as I can remember there has been a scrap wood bucket. Company Policy has changed and now they just throw it out and send it to a landfill. I used to go into the store buy some scraps to make a small project, and on the way out buy something else because I just happen to be there. Home Depot still has a scrap bucket… guess I will go there instead and buy something on my way out. Poor Move Corporate

When did employing a bunch of stoners ever become a good business decision? I am appalled at the lack of competency of pretty much the entire staff under the age of 35.
The guys at the register seemed to think that their lack of intelligence was something funny as they probably just finished getting high in the parking lot before coming to work.
DIY Center, maybe you should drug test and/​or not hire stoners to work at your place of business if you ever want customers to return.

There’s some discriminatory chatter criticizing the older folk that work at DIY. I see they use words like «senior citizens» as if that negatively affects their job performance. If employers listened to these negative reviews, and fired a few older folk in response, it would be a clear violation in the EEOC. I’ve never had a problem with DIY in 10+ years of shopping and the older staff have answers to all my questions. Remember, you wouldn’t and shouldn’t emphasize race, sex, religion or age in defining employee performance.

We always get lots of help when we go here. Everyone seems nice and very helpful usually. It’s also well structured and neat.

Decent customer services but lots of items in boxes that are bent or torn.
Good selection of parts for Toro sprinklers.
And by the way, do not go to the store if you are allergic to cats. The store keeps a cat for pest control. The cat is allowed to climb on boxes, shelves and other merchnandise. It also chews on everything it wants.
Store personnel likes the cat (Garfield) and allows it to do whatever it wants.

I went into DO-​It Center (also known as DIY) tonight to pick up a couple items and noted that it wasn’t very busy with perhaps 3 or 4 customers in the store.
I found my first item fairly quickly, and without assistance. However, I was having some difficulty finding the second item, so I started looking for someone to help.
I found one employee that was focused on stocking the shelves. When I asked if he could help, he said that he didn’t know exactly what I was looking for, and directed me to hardware.
Of the half dozen or so employees in the store, I found no one that would help me. Of the three cashiers that were in the front, one was nice enough to call for someone to meet me in Hardware, aisle 2. After a few minutes of waiting over by isle 2, I noticed that the same cashier paged a second time for someone in hardware, and their backup. Again, I waited several minutes, with no one coming by to assist.
Perhaps I was a bit impatient, but I do know that they lost one sale tonight, and perhaps they lost a long term customer as well. If nothing else, I will certainly consider other home improvement stores in the area before this one.
OSH has always done me right, and they will be my goto store. Everyone at OSH, thank-​you for your emphasis on customer service and an amazing selection of hardware!
The up side of the DO-​It Center’s operations is that the staff places a very high priority stocking their shelves.

This DO-​It Center is now a DIY Home Center for Do It Yourself !!! Used to be Lumber City before that !!! They changed the name, some of the internal layouts, but pretty much the same. The prices and service are generally in line with other large hardware stores, just they seem to have a more local flavor to the service at this location !!! They make keys for your whatever and have good garden supplies as well as hardware, building materials and almost everything electric. Even holiday decorations — Xmas is already here ???

This is a clean, spacious store with a decent selection of stuff. Not as big as the local Home Depots or Lowe’s stores, but more convenient for a lot of people and usually has what I need. The staff are friendly and they now have an outdoor garden and lumber section (did they always have that?) The back room used to be dirty and gross but they’ve cleaned it up quite a bit and organized things better there.