STS Tire & Auto Centers

Fast, honest, and reliable, STS does dependable work. Adam and Adrian seem to remember their customers and come through for them.

This is the only place I take my car. No unnecessary up selling, full explanations of what the issue is, and they give accurate and honest estimates of how long it will take to fix it. I definitely appreciate being told exactly what’s wrong– a lot of shops can be really patronizing to girls, which is why I stopped taking my car directly to the dealer. These guys never give me any issues, and they’re very friendly. They’re also really fast– when I had a coil misfire and needed a new part installed they got it done in under 2 hours, including the time to go get the part. Every other place I talked to told me it would take 3+ hours.
I’ve never had an issue here with the quality of their work either-​once they couldn’t figure out what was causing my check engine light to come on, but despite spending about 40 minutes examining the car after finding that the system hadn’t recorded an error code, they didn’t charge me anything since they weren’t able to figure out what the cause was. That seems fair to me.

Brought my truck, which I take excellent care of, to them recently for 4 new tires that cost over $ 1000.00– when I got home, the rims on all 4 were scratched on the faces.
I drove the truck back immediately, and the mgr denied the damage was done there. He said it was me rubbing against curbs! I’ve never hit a curb in my 40 years of driving. The manager then said he would take photos to show his boss, but 3 wks later, I still haven’t gotten a call from them.
I wish I had read the negative reviews before I came in– I live in Westfield and will tell everyone about their practices.
STAY CLEAR of this place– they are dishonest and I will never go back.

This shop has always been very fair with us. They never do the high pressure up sales, they never try and sell me a bunch of flushes I don’t need. I have an older car I’m trying to squeeze one more year out of and they’ve always been very honest and understanding of budget constraints.

would like you to know the mechanic by the name of Prince is very professional and hard worker. When I was there I noticed that Prince and another mechanic was there. The front desk salesperson by the name of Adrian mentioned to me that people have called out and it was only two mechanics on hand. I was fine with that. Prince came up to me and told me he would do his best to get me out of there on time. Prince work fast and efficient. He did my oil change, tire rotation, and full inspection of car in 20 minutes. Mr Paul I would like you to know that I appreciate service like that. I will be coming back for more service and I will refer family and friends. Thank you for your time.

I went to STS for an oil change and asked them to check my brakes. Oil change was okay. Asked them to check my brakes. Mechanic said I needed new brakes, rotors, the whole works. $ 465.00. wrong. Went to another mechanic for second opinion. Nothing wrong with brake system. BEWARE OF STS IN WESTFIELD.

I think sts used to be good and honest but unfortunately I think their services have gone downhill over the years. I wish I could recommend them still, but I can’t anymore.
Pros are convenience, cleanliness of facility, ease of key drop off.
Cons, it’s petty expensive and they ripped me off last time I went.
I feel as if I get a more honest opinion from AAA. That’s where I’ll go.

I have been here 3 times now — 2 times to patch flat tires, and 1 time I needed to get the tire replaced (between 2 different vehicles and 3 different tires).
I’ve had a good experience each time although they did try to sell me an additional tire my husband said was not necessary on my latest trip. My faulty/​FLAT tire definitely needed to be replaced as it suffered a severe pothole injury.
I don’t know much about cars but didn’t feel they were trying to swindle me the first 2 times when they told me my tires only needed patching which cost ~ $ 28 a pop (hey they could have lied and said they needed to be replaced entirely; new tire with service charge ~$ 180)
With any auto shop you go to you have to know your info and it’s sort of your own fault if you let them up-​sell you.

Can not recommend STS. Had a defective air conditioner which they charged for work multiple times when another repair shop determined the electronics were at fault the first time at bat. Did not know what they were doing at STS

If I could give this place 0 stars, I would happily do so.
I took my minivan there just YESTERDAY for brand new tires. My family and I planned to go on a 10 hour road trip the next day. The very next day, we had a FLAT tire on the BRAND NEW TIRE. Luckily, we were in our driveway. The worse thing is that they are closed on Sundays (this happened on a Sunday). They weren’t able to help us get it fixed. We had to call AAA to fix it.
All I can say is that they are incompetent at STS. They are a tire place. That is all they do. They can’t even get that right?

Don’t trust them. I got new tires and they replaced parts in the front end ($ 1500). Then 6 months later (2000 miles) I brought the car back for a leaking tire and they told me I need $ 800 worth of front end work again. The car drives fine. I think if you brought them a new car they would tell you it needs front end work.

Lies. I wish I could give zero stars. I took my car in for one thing costing about $ 150 and then STS tried to get an extra $ 600 out of me for an alternator that they claimed needed to be replaced.
Guess what? It’s NOT broken.
I took it elsewhere because STS couldn’t get the alternator that day and another garage could… second place ran every test and there is nothing wrong with my alternator. STS even told me that they couldn’t guarantee the battery because I was driving with a broken alternator. Makes me worry about my new battery. I called STS a few days later and explained to the manager (who was not there the day of the incident) and he was nice, apologetic and said he couldn’t find my ticket for repair. Shady and I do not recommend STS in Westfield for any service.
Good news from this? I found an honest local mechanic that I can use in the future.
STS? Never again.