Midas

Gave me a runaround about synthetic oil. That did it. One of the car crew guys had told me, «We don’t have synthetic oil,» and was spoken to by the manager (Divick?) who promptly spoke to him…
The guy who said that had me thinking he was on drugs or something. It was HOW he said it (big difference in saying, «We don’t have any today,» as opposed to saying it as if to imply, «We don’t carry synthetic oil,» which is ridiculous. The manager (Divick) asked me, «Who told you that???» and then disappeared quickly to speak to the guy. The guy came back to the customer service area and stared at me like I had 5 heads. I was stupid enough to buy 5 quarts of synthetic oil at Wal-​Mart to do the job. I have never been so flummoxed in my life.
The guy also said, «I thought you were coming back HERE,» but that was not the point. The next day I sheepishly returned the 5 quarts of oil to Wal-​Mart. I asked this guy politely, «Did you mean you didn’t have synthetic oil on THAT day?» He stared at me, again, like I had 5 heads.
Very bizarre experience… up until then I always went there. That guy exhausted me and why he said that about ‘not carrying synthetic oil’ (if that is what he meant) I cannot recommend this place. This would be the location in Shrewsbury on Rte. 9, right behind Trader Joe’s, etc.
I wonder if he still works there.

I come here for everything except tires, so

I bought a deal off of Groupon for $ 30 that included three oil changes and a check engine light diagnosis among other things.
The oil change took about an hour so the timing was average. No biggie.
However, I always inspect my car before and after a shop. Before I went in both of my headlights worked-​after only one did.
I said I was on lunch and just need the diagnosis done. Well, the guy told me that it would be $ 95 before tax and about an hour to read the codes. I told him I just wanted to know the codes from the free diagnosis, so he told the mechanic to stop and he was done with the car.
Other than trying to get me to spend extra money and a shady headlight it was an okay experience.

I’m not sure what kind of operation these guys are trying to run over here with their groupon deal. I made an appointment and showed up this morning with my groupon to have them say that I need to have a «card that they were supposed to send me in the mail». There is no mention of this on the groupon or anywhere on the deal. Apparently for some reason they feel the need to make customers jump through hoops in order to redeem a groupon and it sure would appear that they are successful in avoiding redemption of this deal. I think that this speaks volumes of how they might treat any of their customers.
Save yourself the hassle and inconvenience and get an oil change elsewhere.

So I almost did not come do to other posts. The mgr Joe helped me out put my van on the lift just to start with a quote no pressure and i went home. Estimate included no other items the what I knew. Mercedes asked 2300 and the cost here came to under 600. I confirmed and dropped off at night. They called to start work and provided feedback. I know car mechanics so all recommendations matched mercedes. They took an extra hour to make room for a flex pipe. Did not get charged for the time. The quote and estimate matched. I will say the second guy while I was waiting answered 3 customer calls and customer service was excellent. Not just courteous be reassuring. He showed 2 customers their parts in the garage an explained there function and failure. As I write this guests were offered coffee. So not sure what the other posts suggest. I took my time to say all a good experience other post might be other times.
5 happy customers and a free part for a customer to get an hard to diagnose problem solved plus my free hour.
John

After running over some sort of bolt on 495, we pulled in just as the tire was about to go entirely flat. They were quick and friendly while they let us wait with our dog in the waiting room. Seemed like a very friendly place.

back in June, my check engine light came on and the car kept wanting to stall. I brought it in since the last time I was there I needed a new belt and the mechanic showed me that it did need replacing (I had taken it to Valvoline and they said I needed a new one but I could not see that i did and I feel like I get ripped off at every mechanic I’ve taken my car to, so I wanted a 2^nd opinion). After $ 1000 of work at Midas, including replacement of the O2 sensor and catalytic converter, my check engine light is on again. They are not open on sunday so I have to wait to bring my car back. I feel like I got ripped off.
Dont go there unless you know something about car repair.

I took my car here last week for a routine oil change and inspection and was told I needed $ 2000 worth of brake work, etc. Given the fact my car is barely worth that, I decided to get a second opinion. Without telling them my whole Midas experience, I was told my brakes looked just fine after a check. Thus, no work needed, no $ 2000 in maintenance.
Save yourself your sanity and money, and go somewhere else.