Dan’s Jeep Chrysler Dodge

bought a Cherokee last weekend. I went to a couple places, but came back to make my purchase at Dans. Andrew the sales person was great. Was there to answer questions when I needed, but when I wanted space he gave me space. My experience at dans was better than the at the other rt 9 dealers, and Jeeps are awesome vehicles.

In my vehicle buying process my husband and I stopped in to check out the Jeeps.
It was before closing so we knew we wouldn’t have time to test drive but figured we’d at least get some basic info.
We walked in and the 3 sales people were talking and made it clear they would be closing soon. I asked for a brochure which they did give me and quickly pointed to a Jeep in the show room.
Another group came in right after us to ask about buying a truck and off they went. They had time for them so I’m not sure what to make of it.
They didn’t ask for our info nor did we get any business cards or invite to come back at another time so I guess they weren’t really into selling vehicles.
I would have gone back but if this is how they treat their first time customers then I’m not so interested in building any kind of loyal customer relationship into the future.
Go to Brigham-​Gill Jeep in Natick for a Jeep. Although I didn’t purchase a Jeep, the staff there were great and I’d recommend that dealership.

Can I give less than 1 star? I had them service my vehicle for 3 years & then needed front break rotors & pads (over $ 500), within 4 months I was back with the same issue & Dodge did a warranty replacement. 3 months later same issue. This time Dodge denied my claim stating the dealer found no defect. Break life a fraction of what I got the first 50k but no defect? Local mechanic replace them again for over $ 100 less & the parts that came off were low quality, NOT OEM parts & there was no sign that the tech lubed the pads before installing them which likely led to the rotors warping. I tried dealing with the dealer directly but the Service Manager wouldn’t even speak to me & GM /​Owner was never available…

BEWARE! These guys are just plain dishonest. Spent two days setting up a time to see a jeep that was sold long before we were even started talking. They just wanted me in the door, then showed me the wrangler and «had no clue» it was the wrong one. Then offered less than half the amount for my trade in that any other dealership was willing to offer (ended up getting more than double at another Jeep dealership). Very negative towards me from the second walked in, to the point that I was nervous even letting them photocopy my license.

Stay away from this dealership. Snakes in the ground!
We met with a sales person named Rick. This sales person was extremely rude, had very little knowledge of the vehicle, refused to go on a test drive with us, explained nothing about the car, and making snide remarks the whole time.
I deal with many many dealerships across the country and I have never in all my times buying vehicle have had to deal with such a horrible sales dept.
We drove almost 2 hours to see this vehicle, the dealership was expecting us, we called ahead. Upon arrival the car was not clean at all, garbage in the back seat, it had a huge hole in the bumper, and their remarks were «well thats how the car is, it’s priced to sell». I don’t think so guys. Thats not how it works!
Do your self a favor and stay away from these snakes.

I’ve only had good experiences at Dan’s Jeep. I went here because my friends had great experiences here. I bought a used Jeep, did all my research online, showed up, and made an offer. Initially the salesman laughed it off (which came off as kind of rude, and insincere), but I pulled out a cashiers check for that amount, and he accepted it. I’ve brought it in for service and for a recall, and never had any issues. I try to do basic stuff like oil changes myself, but I would definitely bring it back here for anything major or important. They also send coupons all the time for free basic checkups, though I haven’t taken advantage of those.

This was my experience communicating with the service writer:
SW: It says here that you have a headlight out — have you tried to replace the bulb?
Me: Yes. I have replaced it four or five times. The bulb is not blown out, it works on the passenger side. I contacted Chrysler and they told me that it is probably something called a TIPM, which means totally integrated power module, needs to be reset. They also said that it could only be done by a dealer, and that it would be up to the dealer whether or not to do this as a courtesy.
SW: OK — the waiting area is through those doors, we’ll take it in.
(30 minutes later — in the waiting area, car is still in the parking lot)
SW: Did you say that the bulb works on the passenger side?
Me: Yeah, its not blown I think its a computer problem
(1 hour after I arrived)
SW: You’re all set. The problem was something called a TIPM, I do have a charge for you, it’s just for a half hour of work — $ 45.
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Wonderful, you couldn’t waive a $ 45 fee and you didn’t listen to me when I told you exactly what was wrong with my car. Maybe if they had tried to reset the TIPM right off the bat it would have taken 5 minutes and not ½ service hour. It’s really unfortunate because I need brakes, tires and a ball joint but I won’t be returning to Dan’s for any of this work.