One Stop Auto Repair and Service

This review is based upon the Uhaul service. My boyfriend put in a reservation online for uhaul at this location early last week to pick the truck up at the end of that week. I had a few questions and went the next day. The man that I spoke to didn’t have the reservation info and blamed it on the uhaul website. I call my boyfriend right there and handed over my phone to the man. He put the information into the computer and told us that he was going to pick up the truck on Thursday afternoon so we can pick it up Friday morning at 9am. My questions were answered and I left.
Friday morning comes and my boyfriend walks down (10 minute walk) and speaks to the same man to pick up the truck. Not only was the truck not there, but the man tried to deny that there was a reservation in the first place! Mind you, I was there IN PERSON with my boyfriend on the cell phone for earlier that week! My boyfriend is angry of course and after bringing up the confirmation for the reservation from uhaul on his phone and mentioned that his girlfriend had literally been there when he put it into the computer and that he spoke with him on my cell phone, the man suddenly remembers. Of course, this doesn’t help us as he doesn’t have the truck and it is all the way in Providence. He was totally unprofessional and not only cost us a 2 hour delay in our move, but an extra hour of payment for the movers for doing nothing since there was no truck to load.
My boyfriend had to drive my car all the way to Providence, pick up the truck where it was located (he said that he didn’t have any problems with these guys. We don’t blame them for this mess as they didn’t know and they also called uhaul to put in a complaint regarding One Stop on our behalf), leave my car there, drive all the way back so we can finish the move, drive all the way back to Providence so I can get my truck, and then we were able to leave. It took 2 hours for the 2 trips back and forth from West Warwick to Providence. Ridiculous.