Petco

I was standing in line to make a purchase and I seen some dog treats I wanted to get at the end cap of the other closed checkout. I walked over and grabbed a couple treats and got back in line in my spot when the cashier (this old crabby woman that never smiles or shows any personality) yells at me to go to the back of the line! I told her I was already in line but wanted to grab a few treats that was literally a few steps away! She just said «OH»! How embarrassing. Some people should just never work with the public.

Worst possible customer service ever! Aquatics specialists are what they claim, but cannot answer a simple question about what to fee my baby koi. Then cashier acts like a space cadet. Went to management to ask if anyone turned in my daughters barrette, looked completely dumbfounded, didn’t look anywhere or check lost and found or with other employees (basically did nothing) then said «you can go look outside»
Never returning, Petsmart now gets a new customer that has koi fish, tropical fish, a puppy and two cats!

I went to purchase animal stuff and when i went up to pay for my stuff LINDA the cashier was very short (not height wise) but in conversation. she was just terrible.

I was looking to make an appointment for my elderly cat to get a lion-​cut during a heatwave this summer, but the groomer told me that PetCo kept changing their policies on cats and that she «wasn’t comfortable» grooming cats at this time. What does that even mean??? Needless to say, I had to keep looking.

We made an appointment to have our Emma cleaned up here after adopting her from the shelter. (She was smelling FUNKY!) My hubby called and asked if he could get an appointment and they were able to get her in an hour after he called. It was kind of hard for us to leave her there — but we figured it was best to get her used to all kinds of people and to handle us not being around her as well as being around her — so we left her in the capable hands of Connie the groomer on duty.
We ran errands for 2 hours and came back to see our girl up on the table getting her coat brushed out. Connie told us all about how our girl did and how she reacted to the brushing, washing and blowing. She brushed off about 8 lbs of hair and her toenails were clipped and she felt and smelled great. (It lasted all of 5 minutes — but I think that’s how it works with dogs.)
Connie was great. She calmed our new owner fears and talked to us about what she thought our breed was and gave us all kinds of info. She was really great and I couldn’t have asked for a better first grooming experience.
After the grooming we took Emma into the store and picked out a new collar for her. I LOVE walking my pretty girl around in stores and I think we will be frequenting this Petco so we can walk around and see people and animals and pick up treats and the million poop bags we will go through in the next year.
YAY for Petco!