NTB – National Tire and Battery

I never feel like they want my non appointment business, quoting oil changes at 3 hrs is a long time

As much as I hate spending money on tires, this is the place I will go from now on. I took advantage of a promotion that NTB was offering and made an appointment online to a location in the north-​metro. Totally disappointed in that location– they didn’t have enough mechanics to fit in my SCHEDULED appointment and so I called the Robert Street location and they were able to fit me in the next day.
Very knowledgeable team, they worked quickly, had updated technology, extremely helpful and there were zero surprises when it came time to pay. It was a relief when they didn’t try to upsell a different type of tire to me– I knew what I wanted and they respected that and did a great job. Definitely going to come back here for any of my tire needs in the future.

Great service. Took a tire to Discount Tire to fix a flat — was told it could not be repaired. Took it NTB as they had my brand of tire and Discount didn’t. They ordered the tire from another store and I left the flat at the store. They called me and let me know that they fixed the flat and I didn’t need the new tire. I would have easily paid for the new tire — but they were honest and fixed it instead. Nice business — I’ll be back knowing they were honest.

Ok, here is the deal, nobody likes to spend money on this stuff! It sucks, I get it. That said, if you have to, say, buy new tires, this is the place to do it! I worked with John (Jon?) the manager I believe, he was super helpful and considerate, and this was on a day that was obviously chaotic for them (snow in November already Minnesota? come on!). While I was there many people came in as a drop-​in expecting immediate service, and I’m sure left unhappy, but with my appointment I was immediately helped and only there for about 40 minutes (4 new tires and alignment adjustment). The «waiting room» is cold and minimal at best, but I always have a book with me so that isn’t too much of an issue for me.

Luther Nissan took my car here because their rack was tied up and I needed an alignment. They picked my car up yesterday morning. I feel it is still pulling hard to the left so I called ntb. My car was picked up from them less than 24 hrs ago and they say they can’t find anything on it without their paperwork. Really? This is such bs. The paperwork isn’t the issue, it is the employees not wanting to help me.

I spent a Sunday visiting family in Inver Grove Heights, so I dropped my car off to get my oil changed here. The oil change was okay, I guess. Afterward no one tried to sell me anything, which was a plus, but no one told me anything about the servie either. I was given a receipt that I signed, and that was it. No sticker in the window, no have a nice day. Just sign the receipt.
This may have been because when I dropped the keys off, my cousin got a little boisterous. She was hot because when I was presented with a price list, the lowest option was $ 39.99. (There were 3 options that went above $ 50.) I agreed to take the cheapest option and she turned to the customer service guy and said, «Actually, she doesn’t agree. Everyone in this area charges $ 20 for an oil change. You have something cheaper.»
At this point, I wanted to melt into the floor. But here’s the thing. SHE WAS RIGHT! The customer service guy sheepishly stated that he could give us «the monthly promotion» and I was charged $ 19.99.
Can I get a communal WTF? Since when is there a secret code to get a normally priced oil change? If you have a monthly promotion, offer it to me. If you just wait for people to bitch before you charge them what the service is worth, then you’re a sketchball.
The whole thing left me with a bad taste in my mouth and I won’t visit this chain again.