Inver Grove Ford Lincoln

What a bad horse and pony show. 94 Econoline Conversion van– killed at stops and hiccuped on highways. Went to IGH on recommendation of Midas. About 3 weeks of excuses– for example– not having correct diagnostic equipment (WTF– It’s a dealership shop?), calls not returned by the «service manager», pulled the plug to the tune of too much dough. Wanted to get out of there. Problem was not solved at all.

Poor service
Poor quality

Had to bring in a relatives car for a repair — a software error in the F-150’s computer that needed to go to the dealership for reprogramming. I had the truck as my relative was unable to drive due to medical reasons. The service adviser was rude, to the point of rather than speaking to respond to my questions (such as «Where is the waiting area» when I was waiting for a shuttle ride after drop off or «Where is the cashier» when I came to pick it up) he would simply point while not looking at me. What the hell? Also, when I asked him about a shuttle ride back to the dealership when they called to say it was ready he said he doubted that he could help me and that if I wanted to wait two hours he would «see what he could do». I won’t set foot in that place again, no matter what.

I’ll start out with an admission, I have high expectations. Prior to my visit, Inver Grove Ford Lincoln had seemed to be meeting my expectations. The gentleman I spoke to on the phone setting up my appointment was helpful in looking up the recalls I had neglected to take care of and the girl from the car rental place called to confirm that I’d be picked up at the agreed upon time so I’d be able to make it to work on time. So far, so good Inver Grove Ford Lincoln.
Come appointment day, it all goes to Hell – well sort of. After finding a parking space and entering what I’ll call the great abyss– AKA the waiting room, I’m greeted by no one. Everyone looks confused. I found solace knowing I was not the only one. I scanned around and found a door which above had the inscription of «Service/​Parts,» my destination. It looked like it led right out to a shop and looked like an employees only section. Another confused gentleman followed me, I think he was wondering if we needed to find goggles before we went back there, but since there was no one to greet us, we just perservered. Good thing I wasn’t here to buy a car!
When I approached the service gentleman, I mentioned I had confirmed with enterprise that they’d meet me at the dealership at 8:40. Then he got defensive…“well we still have to call them,” the situation was kind of resurrected by him having a lady drive me to the rental place, but when I’m promised something and then a promise is broken, I don’t tend to forget. Had I been smart and checked the Unilocal reviews before booking my apointment, I would have just driven the 45 minutes to where I had bought my vehicle. While it was trivial, I was promised something that fell throught and because of it they made me late to work, which is never cool.

I own a Subaru, but purchased Weather Tech floor liners from Cory in the parts department because he treated me as a valued customer and went out of his way to make sure that I was happy with my purchase. In addition, I got a very good and fair price on the mats and will refer family and friends to Inver Grove Ford!

I took my car here for some major service and repair work. Everyone I dealt with was extremely friendly, courteous and professional. The work was done perfectly, on time, and at a fair price. My car drives like new! The service consultant called to keep me posted on what was happening, and even called the day after I picked up my car to thank me for the business, and to check if I was satisfied with the work. I felt like everyone I came into contact with at this dealer did their best to make working with them a good experience, and it was. I would come back here without reservation.

Brought my new CMax in for its first oil change and winterization. No appointment needed, they have «Quick Lane» for quick oil changes, tires, batteries, and probably more. The waiting area is nice. They have free beverages (coffee, hot coco, water) and free wifi. I didn’t get too comfy, because they were fast. The service department staff is friendly. It was a good experience. I’ll bring my car back for the next service milestone.

Will never buy from again. Bought a 2011 Ford Fusion. Had it 3 days and then the transmission went. Took into my local Ford Dealer and was told that along with the transmission needing to be replaced the tires were dangerously low tread wise and not aligned. Tire popped the other day and had the car lock up for a second (had to turn it off and on again… Thankfully it worked). Took car in for full tire replacement (exactly 28 days after I bought the car). Spoke with sales manager and brought up what the other dealer said about the tires (told him I wasn’t asking for anything, just an FYI) and was told they were liars. I know the guys at my local shop, and they are straight shooters. Then I was told its extremely common for cars to become misaligned in just three days, and that it didn’t matter about all the things happening because they were «separate issues» and because the transmission was covered by the warranty I really didn’t have anything to complain about (transmission, safety issues, and car still not working right).
All I wanted was to say hey, just a heads up. Not happy about it, but also not asking for anything, just want you to know. Didn’t expect to have them imply I was lying or outright call the other dealership a liar.

Free wifi while you wait but be prepared to wait. I’m here now and just passed the hour and a half mark for a simple oil change. Don’t think I’ll be back here anytime soon.