Ramada West Sacramento Hotel and Suites

I am beyond disappointed with my recent stay at the Ramada Inn in West Sacramento. The room and hallway smelled musty and even moldy if that is a smell. The sink was clogged. The refrigerator froze my wine and destroyed my cheese. The pool was greasy, The spa was just foamy gross. They had no elevator. I could go on., People were living there and barbecuing outside next the pool. I have asthma and couldn’t get close. I called and asked if it were a shelter. Don’t even go close. Priceline gave it three stars. Ugh!

MUST READ BEFORE BOOKING HERE!!!
ROACHES!!!
This hotel is crawling with roaches. We had this place booked since we needed to save some money on Expedia. We got here at 12:30 pm and lady at the front desk (Lucanna) I think that was her name. She was has horrible service and bad manner. She’s like a type that she look down on you. She doesn’t smile or greet. We came to check in and she told me that all rooms are being cleaned. I looked outside the parking lot, there was no cars parked except for mine. She said it will be ready in 1 or 2 pm. So we waited. At 1:10pm we check with her again and she said, early checkin before 3pm, they charge 25 dollars. Wtf?!? She didn’t say that in the beginning and she say there’s 25 dollars? Totally unprofessional. So we went to eat and go back to the hotel. We came back at 2:15pm and sitting in the lobby. I saw white/​Hispanic couple check in and she gave the room to them. I came over and she said room isn’t ready. Around 2:30, she said room is ready now. We got the room, across the hotel building, room is in poor condition.
More like motel with furnitures. It was infested with roaches. AC smell like pee. Bed had roaches crawling around and toilet wasn’t flushed and smelled like someone pooped and door cracks had crawling with roaches. I took pictures so they can believe me. I went to front desk.
I told Lucanna about the room, she don’t believe me. She’s told me to change into different room in same building. I told her to give me the room in the hotel (tall building).
She said we were booked through Expedia so she cannot give me the room in the hotel building. I told her to give me her manager’s number and her owner’s number. She immediately said «I will call them for you» being so defensive. I told her I will call them since your not helping.
First of all we paid expidia $ 115 per night, and we are getting 3 nights. I filed the complaint and we got the room above the hotel. Couple days later I was walking around the building to grab food across the street, I saw their ad sign post saying $ 69.99 for room with breakfast buffet included.
So wait a minute, we booked Expedia for 115 and their excuse saying we get roach’s room bcuz we booked through Expedia?
I asked the one of the tenants who stayed there for a night and they paid 69.99 and got the room next to us.
I don’t know if it’s Ramada policy to rip customers or they do commission for ripping customer off.
Lucanna just made our 3 nights messed up and giving us roaches.
NEVER coming here.

My husband stayed here because of work. On the third day that he was there, his things got thrown out because there was a «mix-​up» and they thought he had checked out. It was minor stuff that got thrown out, but it was still personal belongings and new travel items that he purchased for the week. He managed to get his clothes back, but the rest was long gone. The supervisor then apologized and said she would be back to try and compensate for what was thrown out, but she never came back.
Aside from what was thrown out, plus his new things he had purchased we figured it was around ³⁰⁄₄₀ bucks. It was a mistake on their part so I figured let me call. I spoke to the manager Vinny, as I explained this to him, he became very defensive (tone of voice), and never apologized. Then with his rude tone of voice, he said he would call me back etc, well, it’s been a month now (that means he hasn’t called)!!! I expected atleast a giftcard/​voucher…
What gets me more frustrated is that if there would have been any damage to the room, we would have been charged an arm and a leg.
Hey VINNY, maybe your just not cut out to be in the hospitality industry… maybe that is why your hotel only has 2 stars… you have my number if you want to make things right, because if my hotel was running this horrible, I would try a little harder in keeping my customers.

Never ever ever ever again!!! I booked this hotel using Priceline express deals so I didnt pick the hotel. Priceline said that this place was 3 star and comparable to the Hyatt. What a joke!!! I would rather stay in a kitty litter box than this place again. Filthy… Bums hanging out and smoking rocks in the parking lot. They leave the door to the hotel wide open at night so that anyone can walk in.
I called to complain and to ask Priceline to change the rating or to switch my hotel… They refused and told me that they don’t rate their hotels based off of customer experiences… how about that?
I will never use Priceline again and will never stay at a Ramada as long as I live. I will tell as many people as I can about my experience. I have a quite popular blog and I will go on every site that I can and list this review… I would hate for a family with children to put themselves through paying to stay at this place.

I have never felt so dirty and unsafe in a hotel before. I’m not one to complain and I was very hesitant to write a review but I feel like anyone planning on staying here should be aware of this rundown and uncleanly hotel.
Sad part is we stayed here with 20 people for a college game nearby. I honestly think the Motel 6 next door, would have been a better choice.
Below is a bullet point list of what I saw and experienced while staying here:
* Restroom in the lobby had 4 stalls, 3 of which were broken. ALL were out of toilet paper and out of seat covers
* There are over 130+ rooms and there was only 1 working ice machine for the entire hotel. All the others were broken.
* The carpets throughout the hotel and in the rooms was disgusting. It looked like it hadn’t been cleaned in years let alone vacuumed. I wore socks the entire time in my room as I was unsure of what was on the carpet. I probably should have worn shoes.
* The electrical outlets in the room did not work. Everything we plugged in fell out.
* None of the vending machines had water. ALL had soda and I thought 1 had water until I realized I realized the machine was out but even if it had water bottles available, they were more expensive then a can of soda
I feel badly for the people who work there. This clearly isn’t all their fault. Corporate should be ashamed of themselves.

The property is attractive with a fountain, pool, & grassy area. The room is OK, not great, but OK; attractively furnished, with refrigerator & microwave. The bed was comfortable. The picture on the website made it appear that all rooms were approached from an inside hallway, but most are outside, motel-​style. It is also not well-​staffed. RESTAURANT: There is a restaurant on site, but apparently it operates on random hours. When we checked in, we were told it would open at 5pm. We had an event to attend, so we decided to eat at the hotel before going. When we attempted to go at 5:30pm, however, we were told that it wasn’t open because «nobody showed up to open it»! This meant we had to find another place to eat at the last minute. There are no restaurants near this place except Denny’s, and we didn’t want to eat dinner there. We ended up late to our event because we had waited for the onsite restaurant to open, rather than just going elsewhere to begin with.
LACK OF ELECTRICAL OUTLETS: I had work to do & brought laptop & binder of material to edit. There is a desk in a dark corner of the room but no electrical outlets around it, and there’s also no lamp. In order to charge our phones we had to unplug the microwave & take turns.
BREAKFAST RESTRICTED: There is a hot breakfast with waffles, eggs, potatoes, & sausage. However, when we were here, there was evidently some kind of sporting event happening because the place was children in soccer shin guards & adult supervisors. No seating was available for us, but there’s a sign saying breakfast could not be taken to the room (so we could sit & eat in comfort) or there would be a $ 10 cleaning charge assessed. WHAT??? $ 10 extra to empty a trash can with paper plates & cups in it that would have had to be emptied anyway?
This was our first time staying here — and it will probably be our last time. The rate was very affordable, but we’d rather pay more and have better service

Breakfast… eh. Rooms… eh. Comfortable… eh. But hey, I was drunk and needed a place to crash. (I wasn’t driving)

We had three rooms for three nights. Well over $ 600.00 This place is filthy and nasty. Dingy sheets and towels. The fronts and back of the bathroom door was dirty. I has to shower in my shoes the tub was so nasty. Tub had burns on it. Towels low budget to be attached to the Wyndham name. Resquested new rooms I was refused. Because I booked with priceline the staff didn’t care abt my complaints I asked to speak to the manager and she flat our refused to talk to me. We were told we could leave if we were unhappy and btw the ice machines still don’t work. Worst place I have EVER stayed In and I have the pictures to prove it.

This hotel has been a disappointment, to say the least. The smoking room we ordered smelled like old rank smoke. (Just because you can smoke in it doesn’t mean the room should smell like an old cigarette). Once we get settled in, we realize the tv doesn’t work. We call the front desk to get help. We are told the person who fixes the tv is not available. The girl at the front desk was helpful, one good thing.
She upgraded our room, but now the ice machine up here is down… ugh!
I also noticed this homeless looking woman with a little girl was just sitting on the 2^nd floor walkway outside a room with her suitcase, smoking a cigarette when we arrived in the first room and was still there when we walked up to our «upgraded» room.
I chose the Ramada as I thought it would be a step up from a Hotel 6 or just nice with all of its parts working. I was wrong.

It’s located next to Motel 6 and if you were dropped In a room and had to guess which hotel you were in, you might not get it right. Not even close to standard low budget hotel. It’s says newly remodeled suites, still trying to figure out what they remodeled. Ice machine does not work on my floor, the 20 year old Roseville auction plants have 20 years of dust… The bathroom is a shit hole. The flat screen they mention is maybe 20 inches. My MacBook Pro is bigger. The only good attribute in this room, ready for this… Drum roll… A full length mirror.
On the plus side there is a Denny’s right across street open 24 hrs. Just don’t go alone. I was looking at ratings and had stayed across the street previously at the Holiday inn and it was not a whole lot better but this was supposed to be new, bigger, and better! I think not!
Next time I will go a little further, pay a little more and get something a ton better. Can you say shit hole.

This was the worst Ramada I have ever stayed at — dirty, run-​down, spider on the pillow and appliances in the room did not work. I reserved a room with a king-​size bed and brought my small dog. When I checked in the desk clerk said «our pet frriendly rooms only have double beds» — not exactly what their website indicates. Well, the pet-​friendly rooms must be the most run down, and trashy ones. Ramada needs to come in and rennovate. Even my dog expects better!

The hallways smell like urine the towels were nasty looking and smell like chemicals I then found out next room to me the motel manager lives in was cooking some strong onion and curry lol

This hotel is hardly worth a stop, only if you’re dead tired and there is no where but your car left to sleep overnight.
The facilities are run down, from the stucco covered cracked walls on the exterior to the «lets spray over all the defects with texture». On the entire interior… Oh! Let’s also use a case of caulking in the bathroom to cover God knows what? Mold, filth and dreary rooms are better than most camping sites but I’d have a hard time coming back here unless it was to bring a crew to renovate it.
The location is good, the grounds were well kept but I stop there with any accolades. If your ever in the area and need a place to rest, keep going…

I’m sitting in my room reading all of the reviews. The room stinks. The carpet is very old and stained. The bed is lumpy. Im afraid to look under the bed because lord know what I will find. The bathroom is less than clean. The staff is pleasant but that does not help the accommodations. I’m gonna find another place to sleep and take the lost!!!
Only rent here if it’s your only option.

We enjoyed our stay here. The room was comfortable and clean. The breakfast was great and the rates were low. Can’t complain.

My mom and I stayed here for a night. We checked in around 3pm no problem. They have a lot of parking and you don’t need a permit or a tag on your car.
The room was very spacious with two queen size beds, an ac/​heater, television, desk, and two chairs. The sink is separate from the restroom which is a nice touch. The closet is adjacent to the sink.
They do have shampoo/​condition/​soap with a hair dryer and a coffee maker. The coffee marker is hidden away above the closet.
The bed was very comfy and it was pretty quiet except for when the trash truck came around 6am.
The complimentary breakfast was mediocre — hard boiled eggs, fake scrambled eggs, toast, sausage, and some pretty good potatoes. The potatoes are the frozen kind but it had really good seasoning. Also offers coffee, water, tea, and juices. There is a small really quaint dining area next to the breakfast. The kicker is that you are not allowed to take food back to your room — if caught you will be fined.
I had a business meeting that lasted til 2pm. My mother checked out around 12pm and just hung out in the public area around the main desk. The staff was very courteous to my mother while she waited for me to come back which I really appreciated.
We had a really nice stay and wouldn’t mind staying here again.
Side note: They have an outdoor pool and also a gym. We didn’t use either so can’t comment.

Around 12:30 PM, I walked up to the front desk asking for a room. They have a room available immediately for $ 80. However, the employee also insisted on charging me an extra $ 20 for the early check-​in because their normal check-​in time is 3 PM.
I politely asked the employee to please check with their manager if the extra $ 20 could be waived because it is already after noon. The employee came back and said I must pay that extra $ 20 if I want the room.
So, Ramada wants people check out by 11 AM or noon. But, people cannot check in until 3 PM. That really means Ramada is short changing their customers by about 3 hours per day.
While I understand the rule for charging early check in and many hotel chains have that rule, I do think there is lots of flexibility for a manager to waive that fee. And I know for fact that many hotel chains don’t even enforce that rule.
To me, the manager on duty that day, he or she has zero concept of how to give a good customer service. That is extremely bad for a hotel.
So, I just walked out Ramada and walked into the Motel 6 next door. Got myself a room immediately for $ 50 without paying any early check-​in fees.
Too bad. that manager lost a $ 80 business because he/​she tried to squeeze a customer for an extra $ 20.
Yes. Ramada is not at the same class as Motel 6. But, it’s really not that high end that a manager needs to be so cocky about the extra $ 20. To me, that’s just greedy.
There was a older gentle sitting in the lobby and he heard the whole conversation between the employee and me. The gentleman was shaking his head with disbelief and gave me a «I’m sorry for you» look as I was walking out.

Okay. This place on Hotwire says 3 star, but it falls WAY short of this.
Let me start by saying DO NOT come in here to check in before 3Pm. Not even 1 minute because they will charge you $ 25 to check in early.
Secondly, the check in process is long. Maybe 20 minutes minimum.
The rooms are horrid. They are stuck in 1980 (at least my room is). The walls are puke green, and piss yellow (i am an interior designer, so I am very opinionated when it comes to design appeal). The tiles in the bathroom are cracked, and theres random 5 white tiles on a gray floor.
The toilet randomly runs.
The shower pressure SUCKS
The door to the room, has a huge GAP on the bottom.
The walls have cracks on them
The paint job must have been done by a 7^th grader.
Theres stains on literally everything, Including but not limited to:
The light shade
The shower curtain
The lounge chair
The window drapery
Annnnd, I stopped looking after that.
The whole hotel smells musty, and gross.
Im just going to stop here. Honestly this hotel is not worth the 83 $ a night we spent.
Take your money, and go elsewhere.

Called front desk to ask for towels, they said 10 minutes… I called 20 minutes later and was told I have to go to the front to get them. That should tell you a lot about this place. Her name was Marie btw.
They upgraded the furniture, but the hotel is still rundown.
I was on a business trip with co workers. We booked 3 roooms and apparently they had to go to the front to get towels too, haha.
Oh and the phones inside the rooms didnt work. I had to Unilocal the hotel and call the front desk from my cell, this stuff is too funny… lol

This hotel wasn’t horrible, but it wasn’t the best. I’ve definitely seen better and worse. We only stayed here for one night, so for the Groupon price of $ 65, it did what it needed to do for the night — give us a place to sleep and watch a marathon of The First 48 and Beyond Scared Straight for the night.
The walls could use some fresh paint. There are black and brown marks all over them and who knows what they’re from. The nasty gold paint on the walls is also not a mood lifter. They need to do some research on color psychology. Yellow — not good.
Anyway, bathroom was nice and clean, and the beds were comfortable with soft sheets. Most hotels beds are sinking and the sheets are scratchy. We won’t be back because we won’t be back to Sacramento anytime soon. But if we do go back to Sacramento, I would consider staying here again if I can’t find anything better for a good price.