Petco

First of all, I’m all about supporting small-​local businesses. However, I can’t resist the wonderful customer service they provide here. The store is very clean, bright and the store clerks are very friendly.
Most importantly, the grooming staff here is amazing. My dog has a long quick and trimming his nails has always been a nightmare. The Sunday crew here are very delicate w him and have never returned me w a bloody paw dog (various other locations have). The groomers are super sweet and take such good care of my little guy and I’ll never take him anywhere else.
So long as the store keeps running the way it does I’ll definitely keep bringing my pup once a month.

I have visited Petco several times with my dogs. Always taking them to get groomed, when everyone else was booked, (I am last minute) So I make my appt., thinking great I will take him on my way to work, and pick up when he is done. My appt., 8:30 am I arrive 8:30ish, took me 20+ minutes because of morning traffic and rain. The girl greets me at the door and says, «You are not going to like me this morning» I thought she was joking with the dog. But she said their policy had changed and they can no longer groom pets that have seizures. What? They didn’t bother calling me, they knew my dogs file, and issues with Epilepsy. (not one seizure while at the groomers) So now I am on my way to work with my dog? So disappointed! To top it off, they had just sent me an email with a discount coupon, saying they missed my dog, please come in for an appt., and get 20% off. what a joke. The girl did not offer anything but an apology. I cannot even think about shopping at that store. I feel like my dog is being judged and bullied for a health issue he cannot help. Petco is Prejudice against dogs with issues. So if your dog has issues, health, emotional, four legs, a tail, two ears, the list goes on.
Anyway I am upset and not happy. And I was 1 ½ hours late to work. Hmmphff. :(

The petco in west Sacramento is a really good store. The have really nice people working there and they tell you everything that you will need to know about your pet or if your getting a new pet. They are great

My wife went in there with my ten year old to buy a new fish for her parents. They were looking around and finally found one that they liked. The very unfriendly employee asked how big our tank was and my wife was unsure but told her that she thinks it is 20 gallons or so. The employee told her that we needed at least a 29 gallon tank. My wife explained that we were. My wife was put off by the employees rude way of telling her and told her that she wasn’t buying this fish for our tank. The employee told my wife that she wouldn’t sell us any fish. My wife went to the manager and told her what was going on and the manager explained that for the treatment of the fish the have a policy of making customers have sufficient tanks for their fish. My wife explained that she thought that the person that helped her was rude. The manager went and got the fish that my Son had picked out and bagged it up. While my wife was finalizing the purchase the original employee said out loud with out looking at my wife «make sure you write on the receipt that there is no refunds. The manager told the employee that she would talk to her after the customer (my wife and son) left.
This is horrible service on their part. If there is a policy (which is their right), they should explain that without rudeness. Customer service is so important, and we will not be back to this store, or any other PETCO. We will bring our business to PETSMART or even WALMART.
We have
2 Cats
1 dog
4 bearded dragons
1 turtle
4 fish
But will not be back at this place, as inconvenient as that may be.
Get your customer service in line.

I love this store. Location is outstAnding customer service rocks and pets welcome. They have so much great stuff its hard to know where to start. So dont come distracted because it is super easy to spend $ 300.

We’ve never really had a problem with this petco before, the workers were somewhat friendly and this location always had what we needed. However, there’s a worker here who was very unfriendly that it just made my last experience here awful. Her name is Megan and maybe she had a bad day or she just hates her job but that day she was not smiling or helpful. She was working at the register and she didn’t smile or try to chat with us to see if we found what we needed. She seemed annoyed when we came back a couple minutes later with a harness which I thought was a certain price because the old tags were still there. I was really close to telling her manager but oh well, it’s petco… Can’t really expect much from a pet store I guess.

Well, we were in a pinch for cat food so we ran in here— and it was close to closing time— and they didn’t try to kick us out! So, hey, it’s gotten better!
They didn’t have the sizes of cat food that I normally buy, and they didn’t have any of the varieties of cat treats that my cat eats. But they did have cat litter and the store and bathroom were VERY clean, so I’m happy enough!

Cashier Ryan has terrible costumer service skills. When I went to par for my items I was asked if I had a petco card I replied no so he just cashed me out and I noticed that I got charged extra. I went back to make sure that I was being charged right and I did get charged three dollars extra so I went back to him to tell him this and he just have to and puffed and his is OK now we have to do a return. His attitude was just so terrible I just felt like leaving without it. There was no thank you or see you again at all. If you hate your job so much just sleep there somebody else that can do it a lot better than you can.

This Petco location is pretty clean and the workers are very helpful. This is where we bought our betta fish. Would give 5 stars but we went here twice; One fish was dead during our first visit. We were just browsing that time. The second one, we saw this very pretty half tail male. It had really nice colors, but it acted like Sadness from Inside Out. You lift the container then it moves, then it just went on its side and sinks. We also saw that it had a hard time breathing.
We had to go to another pet store, so we came back here after 2 hours. When we got back, it’s dead. :(
I would still recommend this pet store though. They have a nice selection of Betta fish.

Horrible customer service! I went to get kitten food and they have a poor selection. First off, I couldn’t find any wet food for 5 minutes! I went to find one person to help me and the cashier wasn’t busy so I asked her. She points and tells me where to look but I tell her «I’ve been looking for 5 minutes and I can’t find it. Can someone show me?» So she pages someone to car food. Few minutes go by and no one shows up. I go back to her and tell her no one showed so she pages again. This time, I waited by her so that the person shows up or I can just let her know again. By this point I’m upset because it seemed she was the only person who could help and she didn’t even want to. I was literally the ONLY person in the store and not a single person could help me. I ended up buying food for my kitten at WAL MART down the street. Thanks Petco for your superb customer service.

Walk in here with your dog and he’ll feel like a celebrity. All the staff fawned over him like he was Sad Chihuahua or Tuna Melts Your Heart (both Instagram dog stars, don’tcha know), or for you old folks like me, Lassie.
Small but very clean. My dog Caye likes to go visit the mice and rats and say hello to them.
Purchased a couple of dog chews for the long ride home back to Tahoe and we were all set. Thank you!

I have been meaning to write some more reviews but lately ive been pretty busy. So lets get to this review on this pet store shall we?
I like this place it’s brand new it is actually pretty small inside which caught me by surprise the first time visiting it weeks ago.
The people who work here seem pretty nice but i feel like they lack knowledge of items in the store. I have a older dog so i need a little bit more help with finding things that will work for her needs.
This is my local pet store so i will learn to deal with the minor problems that a come up.

I love this place. I take my dogs for grooming. The personnel is kind and loving. Jackie is very thorough and thoughtful about her job. They take care of your dog fast and you even get a report on how the visit went.

This Petco is great! Mainly because it’s new, so it’s much cleaner than some of the other pet stores around town. It’s still dusty (I know because my pup gets a dust beard every time we go) but hey… it’s a pet store! Selection wise, I prefer natural brands for my dog and they offer a pretty good variety.
Yes, some stuff I can get cheaper online, but if they have a sale, you can’t beat their sales price! Case in point, picked up a collar and harness last week for $ 9 total. WIN.
I also come every Sunday for puppy classes and the classes have been GREAT at helping my puppy grow up to be a normal, okay-​behaved dog. I recommend them to everyone. The staff is great, knowledgeable, and very friendly. They never give me the stink eye when my dog pees on their floor. They even offer her treats!

It’s a little pricey but good when you are in a bind…

This is a super clean store!
Pretty funny story, a few months ago I dropped my husband off at the Sport Clips around the corner and came in for dog food. I was interested in a different kibble but I couldn’t reach it on the higher shelf. The manager came by just as I was trying to overcome my vertical challenge. Well, long story short, a hanging display fell off the shelf and put a nice gash over my eye. I can deal with other people’s medical emergencies but not my own. Of course I started crying when I saw the blood. He was super sweet, helped me with towels and an ice pack, totally went above and beyond while I was a babbling mess!
Anyway, I always shop here because the staff is awesome.
Case in point, my rescue pup’s Birthday was last week. Of course we had to take him to Petco to shop. I told staff it was his Birthday and they almost put a celebratory parade on for him! Cynthia at the checkout counter had him showing off all of his tricks and picked out some treats from their gourmet treat bar for us to take home. She was amazing, and our dog was loving the personalized attention! What a positive attitude these employees have! And what a cool thing to do by rewarding dogs for good behavior in their store.
I’ve been coming here since we moved here, and I’ll keep visiting. The toys are more expensive, I can find them cheaper online, but I love the shopping experience with my dogs and the staff makes it worthwhile.

I came to this Petco location at about 9:00am on a Saturday morning to pick up some cat food while killing time before Ikea opened.
This location is totally remodeled and brand new inside. It is perfectly clean and organized so I really enjoyed walking around and looking at all the cool things that they had to offer.
They have a ton of dog leashes and dog toys so this is where I spent most of my time browsing all the styles. They also had cute hermit crabs, guinea pigs, mice, rats, birds, etc. that were adorable and fun to watch!
They didn’t have as big of a cat and dog food selection as I have seen at other stores, so if you get something in particular at another location, they might not have it here.
This location does have a good sized area for fish and fish tanks which was nice to look at as well, and a small grooming area for your pups! I would come back to this location again if in the area.

My Red eared Slider is growing too big for his tank so I went to Petco on IKEA Court today in search of a more suitable one.
A friendly and very knowledgeable sales associate named Dallas offered his help. Within minutes we agreed on the size and type of tank. Unfortunately I had to purchase it at another location, Dallas had called and put one on hold for me at the Folsom&59^th store.
Once there I was greeted by a friendly young man who helped me with a tank, stand and filter.
I was able to pick up a 40 gallon tank+ stand for $ 100.00 due to the $ 1.00 per gallon deal.
Overall I am very impressed with the customer service at both locations and the awesome savings!

I have taken my little Chihuahua to numerous places to get his nails cut, since he simply WILL NOT let me do it. I pay anywhere from $ 10 – 15 for a nail trim and grinding and am often disappointed to see that his nails are still long — leaving me to question if they even cut anything at all. I was utterly impressed when Papi came out with nails short, grinded down so they weren’t sharp and they didn’t even give me any crap about how long his nails were when I brought him in — all greatly appreciated!!! I wish I knew the name of the lady to give her ample props, but I didn’t get it!
While waiting for my pup to be done, I wandered around the store and was quite impressed with its cleanliness and adequate customer service I received from the staff. I’m usually not a big fan of Petco since I prefer PetSmart, but this visit definitely changed my mind! Thank you (lady to be later named) for properly cutting my pup’s nails and not making me feel like I’ve wasted my money!

I would have gave this place 5 stars but when you are buying a fish, you dont really need to match the owner and pet. Its a Fish! We bought a african chiclid here, at first they wouldnt sell it to us because we didnt have bigger tank. Come on really?!
Its not as big as other stores. The staff was friendly. Everything looks clean but the smell just makes me wanna run out! Im allergic to cats and could feel myself warm n itchy all over.
They have all kinds of fishes, snakes, lizards, etc. They didnt have cats and dogs though which made my kids sad :(.