Capital Place Apartments

As expected… no response back after emailing these people my concerns. SMH… very unprofessional

These apartments need a big turn around

How about no stars. DONT LIVE HERE.
Seriously. Horrible place to live in with horrible neighbors. My old neighbor was a crack head that got high every night and set her place on fire!
They did nothing to reassure my stay. So much for customer service.
Management is horrible.
Rude, the manager is the «politely-​rude» type. Her name is apparently MORGAN. She seems like the conniving type of person.
And also, the office workers are not nice.
And on top of that, MANY MISCOMMUNICATIONS.
The manager told us info during the walk through, only to change her «info» while charging us for damages.
She even told us she wouldn’t charge us for some bathroom damages that were already there. However we were still charged on our statement!
We will definitely get that taken care of.
DONT expect to get your deposit back unless you spot clean your place with a tooth brush.
That still probably wouldn’t be enough.
After I write this, I’m going to call their bosses to complain about the horrible experience!
Also, there were a lot of times where the gates weren’t working, the pool wasnt open, and there are a million stray cats running around. I also would like to mention there’s always homeless people dumpster diving and scaring me –_​_​_​–
PLEASE. DONT. LIVE. HERE.
The rent is really not worth it.

Don’t move in into this dump! The apartment units may look nice, however, everything else is just horrible. The neighbors are loud, the are dogs barking in every other unit, cars coming and going with loud music in the middle of the night. Complaining to the office staff doesn’t get you anywhere. They don’t move a finger to fix any problem. I lived there for a year due to some circumstances (believe me I wanted to get out) and I haven’t slept for a year!!! Nasty place, and no one cares!

I didn’t have a lot of problems personally, but an apartment complex is a community and this one has a few issues.
Upsides:
1) Roomy units, not a bad price.
2) Security comes through often and checks nooks and crannies.
3) Never had my mailbox broken into, which has happened to me at other apartments.
4) Close to downtown and WalMart for groceries.
5) The gate stays open all day, but is usually closed at night and rarely breaks down.
Downsides:
1) Parking. There isn’t enough, and people would block or use my space constantly. Despite notice that cars would be towed, all the staff would do is leave a flyer on the car windshield.
2) Don’t bother e-​mailing requests or questions to them once they’ve cashed your first month’s rent and deposit. Don’t bother leaving a voice message, either. They have never responded to any voice mails I left, and once I was moved in they didn’t respond to e-​mails either. Go in person, AND follow up because:
3) they don’t give the maintenance crew (pretty cool guys, the best members of their whole staff) your service requests half the time. When they do, they don’t always get the request in time to show up during the appointment you make with office staff. Not the maintenance guys’ fault.
4) They only enforce rules on the first floor. Other floors have trash and garbage outside the unit door, but that’s okay because out of sight, out of mind, right?
5) They will nickel and dime you on your deposit. Don’t expect to get any of it back. I spent several hours a day for a week scrubbing my apartment and vaccummed, spot scrubbed the carpet, and they still say I owe them money and all they needed was minor paint touchups and a carpet cleaning. $ 285 for a carpet cleaning? Rent one from walmart, it’s cheaper.
6) The office staff doesn’t care. If you submit a complaint they stare at you like you’re crazy before spouting some platitude and pretending to process your request.
7) Don’t assume they will notify you a package has a arrived. I had a package missing that they claimed they didn’t have. I checked in person, but they said it wasn’t there. I called mid-​week, nope, not here they say, so I called UPS on ⁵⁄₂. The office was closed, so I went in for the third time on 5/​3, I told the office staff that UPS had confirmed it had been dropped off on ⁴⁄₂₆. Magically the package appeared, and supposedly it had only been there since the day before.
8) the first month I was there, someone asked if I had seen anything strange because his car had just been stolen.
9) The area outside the complex is not the best. It’s a little seedy, with bars and liquor stores close by, and lots of late night foot traffic — which, if you have a unit on the first floor Sacramento Avenue side, the gated aspect is pointless because anyone can walk up to your back door.
10) People let their dogs crap everywhere. And I do mean dogs. Despite the one-​dog-​under-​25 lbs policy, I saw many people with multiple dogs or dogs that were clearly over 25 lbs.
11) The office staff is incompetent. They act like they are doing you favors by only raising your rent $ 50/​month or so once your 12-​month is up (what a deal– NOT).
I left as soon as my lease was up. My advice? If you can afford rent here, you can afford to buy a condo, so why deal with a landlord? My HOA plus mortgage is only $ 20/​month more than the rent would have been if I had stayed, and I have more space and a garage at my new place.
Also, if you can’t sleep through trains, don’t move here. The Amtrak line is right across the street.

Yes, there are some problems but the apartments are huge and luxurious for a decent price. I’ve been happy here for 3 months and I would recommend these apartments to anyone who is willing to deal with the office, which hasn’t been that often.

An absolutely terrible!!! HAAAATE HATE HATE THAT PLACE!!! Terrible costumer service!!! They will ripp you offff. My grandma lived there. Her laundry dryer was broken for one month until they finally replaced the part. Had to wait a whole month??? Went over there in the office and started asking questions why is it taking forever to replace the part. She refused to talk to me because I am not a resident there so we got in argument and she was yelling at me and said going to call in police so she just threw me out from office!!! Areeeeee Yoooou for F*******NG real??? Now that was too much!!! Had to let my partner know about that incident. He took care of that situation! That b****ch was fired in two days. She was a manager the name Carrol with ugly bleached brassy hair. Now there is a new manager that has no money to keep her hair look good with her stinky grew out weave she would smile in your face and totally ignore you!!! Jessica is a devil also rude!!! So I suggested my grandma to move out. So we hired the house keeper to clean everything so everything was sparkling. The stinky weave came to check a place and put on us cracked microvave door and would charge as $ 60 for little holes because according to her it would take at least an hour paint the wall. Paint a wall for a little hole??? Wow!!! So later on we got a bill for additional charges like dirty oven, toilet etc. are u for real!!! A professional cleaner took care of that and now it become dirty??? SO WHAT I SUGGEST IS WHEN GIVING THE PLACE FOR CHECK OUT MAKE SURE TO TAKE PICTURES OF EVERY SINGLE THING IN YOUR APARTMENT! DURING CHECK OUT TIME ONCE THEY ASK TO SIGN CROSS HARD EVERY LINE SO THEY DNT PUT ANYTHING ON THERE THAT NEEDS TO BE REPLACED AFTER U SIGN. IF I HAD PICTURES I WOULD SUEEE HER ASS!!! However had no prove… So my grandma have never relieved the deposit plus to that she paid $ 201 on top of that. If the service would be good with great management that place would be 5 star. But no it is SCAM there!!!

I cannot wait to leave this place. I am with classy I on her reviews. I have had them leave a note on my door telling me that I need to clean my patio of all the garbage and debris. The only thing I have on my patio is my bbq, a chair for myself and my 2 year old and his little bike, REALLY people that is an eye sore?
I just came home last night to a 3 day pay or quit on my door. Which baffles me because I made sure to drop off my rent before I went out of town so that it wouldn’t be late. I called them last night and again at about 11 am. It wasn’t until noon I get a phone call back and they tell me that my rent was $ 50 short because of my garage. But when I signed my lease I asked multiple times that the amount that I am agreeing to includes everything, which the manager told me repeatedly that yes that is the correct amount. So last month my rent was $ 50 short and they said it was because the deal I was getting was $ 200 off that months rent not $ 250. I thought it was an honest mistake so I made it right. Now I get a phone call well after I called informing me that i was wrong and that since I can terminate the garage it is not written in my lease. Then she calls back and says that JESSICA the manager said that she waived my late fee last month and since I was short again this month they cannot accept my rent until it is paid in full so now I am being charged another $ 75 late fee on top of it.
They are absolutely horrible and all they care about is getting your money. The pool has been unavailable to be used for almost a month because they are waiting on a part. It is the middle of summer and there have been some pretty hot days and they are in no rush to fix the pool or anything else around here. I also had some repair issues and waited two weeks for them to fix my toilet until I called again and they said there was never a work order on file.
THE BEST THING IS FOR YOU TO LOOK SOMEWHERE ELSE TO LIVE. They are not worth the hassle, unless you like be ignored, treated horribly, your car towed for no reason, bums constantly going through your property and breaking into your car.