Affordable Mobility/Medical

Wonderful experience! We brought my elderly father here from Lodi in hopes of finding him a scooter as soon as possible. When we arrived, we were pleased to see that they had a nice variety of scooters available. The owner and his son Hunter were as helpful and kind as can be! Hunter spent a good deal of time with Dad explaining the differences in models and letting Dad test them out. There was no pressure put on us to purchase anything, which we appreciated. In fact, we ended up choosing one that was a bit more expensive than what they initially suggested. Hunter’s thorough explanation of various features made it easy to choose the best one. They are honest people that just try to find what’s right for you vs. what they think you should buy. My family and I are so pleased, and Dad is like a kid with a new toy! We highly recommend this store. Thank you for all of your help!

Took our friend here to scooter shop, and Hunter was so gracious, knowledgeable and patient with our questions. Even though there were other customers and the phone ringing he managed to help us all. Our friend got what she wanted (and she test drove a few!) KUDOS and thank you.

I am temporarily handicap and need a short term wheelchair rental. So today I called Affordable Mobility/​Medical even though I noticed they were closed on Googles website. Keeping my fingers crossed, someone answered, I asked if they were closed, indeed they were. I asked, that I just needed a wheel chair for a short time and if I stop by will you rent me one? The response was Yes. I was shocked that on a day that the store was closed Paul took time to answer the phone and took time out of his day to open the shop so that I could rent a chair. I’m speechless on how awesome it was to have this kind of service on a day that they are on call and fixing issues that were by appointment only. I would recommend this shop to anyone that would love to come check this place out. The hours maybe a little awkward during the week, but you have to understand it is a owner operated small business but if Paul is in the office he will take care of you if he can. If not, then he will schedule a time or help you out during business hours. Keep small business alive and check this place out.

Ok so let’s start with our buying experience. We ordered a powerchair for my wife, we were told 1 week for it to arrive. Of course it did not arrive on time and we had plans already made for the coming weekend. The base of the chair arrived but not the chair itself, and we had paid extra for it, in order to have proper support for my wife’s neck and back. He told us to come in anyways saying he would take care of it but he had been «busy» and so he didn’t call us, we had to call him because of limited time. We go in to pick up the chair and he is gossiping with a medical supply rep while the wrong chair (a low back seat vs. full back with headrest) is sitting there assembled for my wife. He originally expected us to except this incomplete chair and come back to pick up the seat we ordered when it came in. This was not going to work as my wife NEEDS the neck support of a headrest. He did end up giving us a seat off a floor model after either his wife or myself suggested it, because we had no time to mess around I had to get into my shift at work and the next morning we were leaving on vacation which we needed the chair in order to do. So I mean in all he did get us what we ordered but the manner in which it took to get it was ridiculous.
Now 3 months later the battery won’t even hold a charge. We used to get a range of about 5 – 6 miles but now she can’t even get around the house before it dies. Needless to say when we bought it we were assured he would service the equipment when needed but guess what, he is closed 3 days a week and the problem started on a Saturday evening after he already closed for the day and so now have to wait 3 days before his shop is even open again. Which of course is when I work. So when we’ll even be able to get my wife’s chair to him is beyond me. We now have to cancel plans and lose nonrefundable costs for plans we’ve had for weeks. Worst of all my wife is without her mobility for 3 days or more now. Honestly 3 days in a row for a business that is for medical devices and service is absurd and comes off as just laziness. Read less
Update: 8÷2÷15
So I had been meaning to get back on here to update my review and originally it was going to improve because when we finally got in contact on Wednesday. I brought the battery pack in first thing Thursday morning. Now the shop is supposed to be open at 9am, we even discussed that I would be there 1^st thing in the morning. There was some slight traffic so I didn’t get there til 9:20am. Well that was still too early as no one was there. Sat around and waited for them to show up. I do have a very busy schedule as I work full time and care for my wife who is limited physically from an accident and has been on a long road of recovery. So when they did show up Paul did take care of the batteries under warranty. Now after that I was going to get back on here to update my review and increase it’s rating. But that went out the window when I received this private message on my Unilocal account from Paul F. the owner and this is what he had to say:
Hi M & S,
I gave you the seat off a new powered wheelchair from my showroom floor so you could make your vacation. I replaced a defective battery under warranty at no cost (shit happens). I cannot tolerate your unsubstantiated false claims, and even more so your lack of proper grammer in your diatribe. Your lack of intelligence should be a clear indicator to interested readers that you are a miserable piece of work who is very unhappy with life. Shame on you, little man.
This is the business owner. Now originally I admit before going back and editing the original review there were grammatical and spelling errors, it was typed on a cell phone while very frustrated with a negative experience, auto text won. But for him to message me belittling my intelligence and claiming he knows my quality of life is bad comedy. The message is an 100% representation of how he runs his business. We will not be stepping foot in his store again nor will I ever recommend anyone to him. Honestly I whole heartily admit updating a review is not my first priority but to send an message of that fashion is uncalled for. If he was polite in it and simply asked for an explanation of the review we could have settled it and he could have had a 3−4star review.