Hanger Prosthetics & Orthotics

I use to go to hanger in Stockton for a long time and I always noticed that they had fake personalities and they try to collect information about you and pretend they have common interests trying to become buddy buddy. I had a lot of issues there in the last few years I was dealing with all the mistakes that they make to keep me coming back in so they can rape my insurance company. I decided to leave after I had identity theft done on me, not accusing anyone but over the years they always been giving hints that they know people that work with me and they hired someone that works at the gym I go to and one of the none certified techs wife works at the dealership were I get my car serviced. So now after I came to sacromento hanger to get a clean start I had to deal with Richard, that guy was way worse then anyone in the industry. He doesn’t know how to make a socket and when he’s trying to roll up the sleeve on my leg he’s always trying to feel on my private part with the back of his hand like he’s trying to measure my junk. He would keep me in the office from 1 in the morning till closing time not being able to figure out how the pump system works. He told me to take it home and try to figure out how to make the pump works and I have a job where I have to walk all day in a very hot environment. So I told him if you don’t know how to make a leg I’m leaving and he told me you might as well go back to Stockton hanger and I told him if I leave here I’m going to anchor and his hands started shaking and said, «ok, give me another chance to make a socket». Next socket looked better but I couldn’t bend my knee and it was digging into the back of my leg causing it to bleed and the leg was slipping off when I was at work so I left. And I forgot to mention that when he made my first socket he was talking about the lithium batteries in the pump and then he looks down and says the N word real low.

My most recent experience was actually quite good! Short wait and good product this time.

My dr sent me to hanger clinic for a brace for my fractured wrist and torn ligament. I sat in hanger clinics lobby for almost 3 hours with an unwrapped fractured wrist before they would see me. An hour in they told me 15 more minuets. It got to the point, about two hours in, that I was in so much pain and frustration I was literally crying and no one cared. I still had to wait an hour after that happened. Then, when I finally saw the clinician, it took less than 10 minutes to give me a non customized out of the box item. I’ve never had a more upsetting experience at what masquerades itself as a medical clinic.
And, the office was also extremely cold making my three hour wait with a fractured wrist even more uncomfortable which I would have not originally thought possible.

When I first came to Hanger earlier this year, I was frustrated (like others reviewing here) by the front office, lack of organization, and long wait times. But then I met David Scurti. AMAZING. He has been super helpful, proactive, and positive in all of my interactions with him. He gave me excellent and specific advice about how to move forward with my care, he made orthotics that eliminate the pain I had for many years (the last six people that tried have failed), and he explained things to me in a scientific, clear, and conversational way (not condescending) so that I was comfortable and understood everything that was going on. I will be a patient of David Scurti forever. I highly recommend him.

I have been a prosthetic patient for more than 25 years, and a patient advocate for about 12 years. Never ever have I seen an office so likely to schedule you with a practitioner other than the one for which you called to see. You (and I) deserve better.
Make sure to advocate for yourself.
1) No O and P provider can charge you (or your insurance) for an interview visit (to meet a practitioner and staff and see if you feel comfortable there)
2) You do NOT have to have a prescription to be seen for an interview appointment
3) DO not accept a device that is not comfortable. They want your signature for delivery so they can bill your insurance, but then you may have to battle to get the thing right for you. This is especially important if you have diabetes or other issues with wound healing. A «try it for 20 minutes at home» visit could mean a sore, pain, medicine, a hospital stay, or even more surgery for some people.
4) You DO NOT have to see any practitioner other than the one you have a relationship with.
5) Your medical provider likely has contracts/​relationships with more than one Orthotics and Prosthetics shop. If you are getting bad service, SHOP ELSEWHERE and tell your doctor WHY you want to change. You are important, you are valuable, and you DESERVE the best quality of life you can have.

I started going to Hanger in February of 2008 when I initially became an amputee. If I were to write this review back then, I would have given them as many negative stars as possible. The staff were always rude and/​or caddy, and my prosthetist at the time (Bryan) made me feel like I was inconveniencing him with my requests. However, I recently started going to Hanger again to see my current prosthetist, Eric Smith, and I am pleasantly surprised with the atmosphere. I went in a couple months ago expecting the same uncomfortable tension that I experienced years ago, and had quite the opposite feeling. I can’t say the staff are overly friendly, but they are very professional and always check me in promptly upon arrival. I can usually make an appointment the same day if needed. The office has become exactly what I would expect a prosthetic office to be.
Eric has been my prosthetist for over five years, and I cannot say enough about the quality of work he does, or the time he dedicates to each patient. I am the first to admit that I am a very picky patient, but even though Eric is extremely busy, he always listens to exactly what I need and modifies my prosthesis accordingly. He even follows up with me after a while to make sure my leg is in good health. I will keep going to Hanger as long as Eric is there and I am happy to say I no longer dread going into the office.

I have to say, I’m amazed — and just a bit confused. To see so many ‘1 Star’ reviews of this Hanger location really boggles my mind. My son Michael and I dealt with another Hanger location (Folsom, CA) through 4 Prosthetists… legs that would fall off for no reason, legs that not even the Prosthetist could get completely on him… and he STILL didn’t have a usable leg. He was at the point of just wanting to use a wheelchair the rest of his life, and not ever even trying the prosthetic route again. And then we found the Sacramento location — through a Clinic at UC Davis. Richard Brunner was one of the Clinic workers who came into my son’s appointment with Dr. Shin, and he said he’d be happy to have a look at Michael and his situation if we wanted to have him give his opinion. To say that we had not been at all satisfied with the treatment we’d been getting at Hanger Folsom would be a gross understatement — but we decided to give Richard, and the Sacramento location, a shot. Honestly, one of the BEST decisions we’ve ever made!!! Every single person we’ve come into contact with at this location, whether front office, billing, appointment makers, Orthotist, Prosthetist, has been friendly, helpful, and unbelievably professional!!! Richard has taken Michael beyond any abilities we’d ever imagined, with a lanyard system socket, a C-​leg, and now an AFO for his full leg!!! Michael goes to the gym 3 days a week, with his physical therapist, and works on about 8 machines — including the cycling machine and the treadmill!!! None of this would ever have been possible without Richard Brunner and his persistence in helping Michael achieve the most he could achieve! I’m thinking that perhaps the ‘1 Star’ reviews are not from actual clients of this Hanger location, but competitors of Hanger, who are trying to give it a bad name. But I believe that the actual clients of this location would be happy to let the general public know how much they enjoy dealing with the people in Sacramento.

Booo Hanger shame on you for ripping off disabled fixed income people like myself. All you cared about was getting what little money I have and the big money from medicare and then did not stand behind your product … Do not get ripped off like I did stay away from Hanger prosthetics .
ps receptionist named «ida» You should be ashamed telling me you are going to send me to collections for something you said I didn’t owe but said it just to get my medicare payment … Shame on anyone who works there and is not looking for different employment with some one who doesn’t rip people off …

It’s rare for me to post ¹⁄₅ stars but I agree with the other posts. This clinic is horrible. It takes them a long time to process a request, make an appointment to retrieve the item and while you are waiting it takes 1−2hrs for a 2 min appointment. They didn’t even size my brace once I got there. My orthopedic doctor was appalled and stated «good to know and we will not be referring our patients to that clinic». From the start to finish, a very unprofessional clinic.

I agree with Jayne, almost the same exact experience expect I was not in a cast. My PT was told I could walk in and get a heel lift, I walked in and I was told I needed a referral and $ 15.00. After much run around I got the referral, walked in to buy the heel lift and was now told that I had to 1. Wait an hour or 2. Come back another time and I needed to see a «clinician» who would tell me whether I could get a heel lift or not. Mind you my Physical Therapist and Doctor had already recommended this. Also, this was now not $ 15.00 but an insurance issue. No, they could not pre-​qualify me until I was seen by the clinician. The same person was telling me all of these different stories. I ended up spending $ 15.00 and getting the lift on line. Please do not use this place and tell your Doctors to find someone else.

I agree with other posts, one of worst companies. I called to see if I needed an appointment to get a walking boot, they said no. I went the next day, I had a cast on my right leg so someone had to drive me, I was also using a knee scooter. I signed in and took my insurance info then they asked me to wait… for an hour! The tech came out and said we can’t give you a boot cos you have a cast, I had already told them twice I needed to pick up the boot for when my dr took cast off. I was told they. Needed to get it pre authorized as I was not wearing it. A few days went by no word so I called to check and ask if it was ok for a friend to pick it up, they said yes it was ok. I explained I had already had a boot through them a couple of years ago so needed same size. I called 2 other times to check I got same response on the last time I gave them the name of my friend who was picking it up and was told they would pull the boot so it would be ready for the next day. My friend went on her lunchtime and they gave her a hard time saying I needed to be fitted and it needed to be authorized! I was so mad, they eventually gave her it but I felt bad as she had used her whole lunchtime on doing me a favor! I told my md about my experience too.

One of the worst companies I have ever dealt with. Word of advice, never expect them to call you back. Whatever day of the week it is whoever it is you need to talk to is not there, and I guess they are not there for over 10 weeks (how is that possible). For ever 15 phone messages you leave you will only get 1 call back and that’s just to tell you how much you owe. I decided to take my business elsewhere and would much rather give my money to a company that cares that a 7 year old little girl has been waiting to hear about the status of her inserts to correct her pronated ankles. This place is just bad. Is there a way to put zero stars or maybe a minus 5 stars.