Napletons West Palm Beach Hyundai

I give them 4 stars I had an excellent sales rep his name is Ben Steinberg if you go there see him he has tried so very hard to get me in the vehicle that I want customer service was great the people were great everything was great the only problem we couldn’t come to an agreement on the numbers but that happens but everything was great if you go there see Ben Steinberg

Don’t go here! There’s no customer service and previously I was sold a used car there was no cardiac report at the time but the dealership knew of the accident and did not mention it. It was major and even now I’ve been trying to cancel the gap insurance and been given the run around. Very shady !!!

Terrible. Sales misled me to sign papers that were not explained properly regarding finalization and cancellation, after being told otherwise. I cancelled the purchase within 24 hours but a «manager» refused theateningly. Ask them about their cancellation policy and have them put it in writing. My finance closer gave me the run around and it took two weeks to speak with a director to get documents. It’s a struggle to deal with the finance dept and finding someone to speak to with responsibility.

Napeltons is the BEST!!! I am so very surprised at the negative ratings. I have NEVER had a problem with any repairs or service at Napoleons. The service people are always friendly and let me know the entire story as to the what is being done to my Sonata. There is a Hyundai dealer much closer to where I live, however, they do not hold a candle to the service I receive at Napoleons!!! They are THE BEST!!!

Fred Uzarski, the Genesis service advisor at Napleton Hyundai, is very welcoming and goes out of his way to satisfy his customers. Outstanding customer service!

Stay away update as of November 15^th 2015 they still have the car I purchased in the service department for the last 3 weeks the only reason there are even making an attempt at fixing is because of regional Hyundai being involved ZERO STARS! NEW MANAGEMENT AS BAD AS THE OLD. I purchased a CERTIFIED 2013 SANTA FE ON 9÷22÷15. I was told I would get it in 2 days by a manager. 9 days later I got it back from service after multiple phone calls. THE SERVICE DEPT DOES NOT ANSWER PHONE CALLS FOR DAYS. NOTHING THAT WAS AGREED UPON WAS FIXED AFTER MULTIPLE ATTEMPTS! Anytime you give them the car for service they take it do nothing GIVE IT BACK THE SAME and simply say it meets factory specs. I have been dealing with the Manager of Sales, (Serge) The Manager of Service, (Ernie) and have left messages for the General Manager. The GM tells the other 2 to deal with you. They placate you and never fix things correctly. BLUE LINK IS A JOKE AND THEY DON’T EVEN KNOW HOW IT WORKS. I have called Hyundai USA and have not had feedback and it has been over 1 week. This is a fully loaded SUV with 29,000 miles they should be ashamed of themselves. To date I have spent over 40 hours at the dealership and have only had my auto for about 3 days when everything was minor like an alignment, Blue link not working, Fuel Economy. Pluse they returned it with scratches on the hood that were not there. STAY AWAY.

Had a negative experience with my Veloster, i am glad i was able to get it off my hands thanks to Nissan. I went to this dealership 2 times with the same problem — car would not reverse, and after the second time they fixed it but then my car drove funny, my car was only at 40,000 miles and had severe engine problems. The service here is poor, can never get a call returned. If your stuck going here– GOOD LUCK.

I called the dealership on sunday to get an appointment. The lady was nasty and said you have to call back. I spoke to the manager on Tuesday and said he would take care of me on wed. I get there and a lot of people sitting, very unhappy crowd. The guy who took care of me was nice but the manager should of gave him a heads up. I waited in a room with 3 sandwiches, no plates, and everyone seemed annoyed. After an hour and a half they told me they order the part. My feeling is the cars are ok but don’t buy at this dealership. I didn’t get a warm feeling. There selling too many cars so there service department has too much work and the lady answering the phone needs to write down customers information. Just felt the service sucked and ended up walking into car max and sold my car. I would reccomend Hyundai, because this is our 4 th car but go to another dealership. I was going to trade it in and get a new car so they lost the sale. Going back to Jm Lexus.

Their service dept. is BAD BAD BAD news!!! My mother gave me her 2007 Santa Fe with 40,000 miles. She had them check it over for everything wrong in January of this year before giving it to me. They didn’t find anything other than a new battery for the remote. When I brought it in for an oil change and some fluid changes, the service tech, Michael Clancy told me various things needed to be changed «…right away!!» When I asked why they didn’t find anything wrong just a few months earlier, he came up with the lamest excuses. The total at the end was ridiculously high. When I complained to Napleton’s headquarters in IL, they totally backed up their service dept. (Big clue; when the person in charge’s name is Kristen Napleton… what do you think will happen?) They were of no use at all. I wouldn’t go there for free! Stay clear of them unless you want to be «ripped off.» If anything is wrong, you have NO recourse!

If I had the option to rate service as «zero» stars, I would. My brand new 2015 Sonata stalled on I-​95 and was towed to Napleton Hyundai West Palm Beach at 10am. I called the service department multiple times trying to get an update, or even a confirmation that the car was delivered. It is now 3pm and I have left multiple messages with no response. I am currently without a vehicle and when I call the main line and an extremely rude receptionist named Marley is argumentative and not in the least bit helpful. This dealership certainly needs to learn about service after they sell you the car, I will absolutely be purchasing else where in the future. They have shown no care or concern for their customers.

We didn’t buy our car there but we did take it in to the service department for a quote.
The air bag sign lit up on the driver’s side one day on our 2006 Sonata. We hadn’t been in an accident or had any changes to the car — just went on unexpectedly.
Before I went there I went to a local mechanic who diagnosed the issue which was a faulty sensor under the passenger seat. He quoted me $ 1250 to fix it. I also visited a different dealership and they quoted me $ 1400 to fix it.
So I drove over to the service department at Napleton one day to get a quote. I told the service guy I had been to a mechanic who diagnosed the issue. He told me the mechanic was wrong and it couldn’t be that sensor.
I went inside and spoke with another gentleman who told me it was indeed the sensor the first mechanic told me about, meaning the other guy at Napleton was wrong. He was very angry and short-​tempered as he spoke with me. He then printed up an estimate for me which was for $ 1309 + $ 250 labor to fix it for a total of $ 1559.
Then I took it to a third dealership, and you know what? They fixed it for free since it was still under warranty which I was not aware of. How in the fuck can they do it for free yet Napleton was going to charge me $ 1559? Napleton even looked up my VIN # so they could easily see it was still under warranty but they still tried to charge me.
Do not trust this place. I sure as hell don’t. Would gladly go out of my way to stop someone from going there or purchasing a Hyundai in the first place. This place is a complete scam.

James was my salesman and he made it a pleasant experience. The car buying experience is always a little nerve racking but James was on his game and I never felt like I was forgotten. It went faster than I expected and I walked away with my new car at a really good price.