Lexus of Palm Beach

This past weekend I had the opportunity to lease a car for my mother. I leased an ES 350 and my mother is very satisfied. I have leased many cars but the experience at Palm Beach Lexus was extraordinary. The process was very smooth due to the dealership and especially our salesman … Larry Muirhead.
If you need a Lexus … Please call Larry Muirhead.
He was fantastic in all aspects of the transaction.

I bought a 2013 Hyundai Sonata 2.0T Limited from this dealership 2 weeks ago. I have decided to wait in writing this review until now to make sure I have no real issues with the car.
Well, I had one issue (And one that prevents the dealership from getting 5 stars), but I’ll start with the good first.
I did research as I wanted to trade in my now-​former car into something newer. I like the previous-​gen Sonatas better than the new ones which I can’t afford anyway, and Lexus of Palm Beach had one (A Limited 2.0T model) with really low miles for a great price (Let’s face it, any car dealer is going to have deals on cars that aren’t their own make so they can get them off their lot), so I took the trip to see it.
Rick, the internet sales manager was super nice throughout the whole process and got me a fantastic interest rate on the car for a monthly payment I was happy with. Then it came time for the test drive. My father is in the automotive service business, so he agreed to drive the car first.
Now, before we took the car out for a test drive they said as it’s been sitting for a while so they had to jump it. No big deal, we thought. The test drive itself was uneventful, everything worked as it should.
So I ended up with a 2013 Sonata to replace my old car (Which was an ’07 Sonata) that with the amount of miles it had made it basically nearly new.
Then came the next day…
The car won’t start. Kept saying «Key not detected.» Well, I did a little google-​fu and it might be a dead/​weak battery. I found where to insert the keyfob for manual start (In these cars there is a slot inside the center console) and sure enough just clicked when the start button was pressed. So I managed to borrow my dad’s car and did a jump. Started right up! So yeah, dead battery.
Since my father is part of a service center, I went to his place and got a new battery from his inventory and it works just fine. Still had to pay close to 40 dollars for a new battery, though.
I had to delay all the things I wanted to do that day for a couple of hours while this was all sorted out, so it was a bit of an inconvenience for me.
So my thing here is…
Aren’t dealers supposed to put new batteries in used cars before selling them? I understand if it’s a non-​Lexus vehicle, they just want to get it off their lot but I’m pretty sure that wouldn’t have cost them much to put a new battery in before selling the car.
That being love, I love the car itself, which is running like a champ now that a new battery was put in. I have my leather seats and automatic climate control back, which was missing on my old one. Plus the 2.0T engine is pretty darn fast. The dealership experience was great but the dead battery issue after the fact is the reason why I am only giving this dealer 3 stars. Would have easily been a 5 star review if not for that.

I had a pleasant purchase, everybody was super helpful! Definitely going to recommend to my friends and family! Happy with my rx 350

I’ve bought two certified cars from this dealership. Barry has helped me both times and is easy to deal with. Sends paperwork and handles his business professional. I buy them in Palm Springs even though I live in Memphis as the dealer here is much higher priced for the same cars. Really can’t complain about anything but I will say I sort of get some of the complaints about the management. Seem a bit gruff in some responses but at least they give them quickly ans you know where you stand. I’ve come to the conclusion I prefer Mercedes and BMWs but I would buy from them again.

Have had a great experience at Lexus of PB.
Customer service is stellar! Highly recommend.

Besides the Orlando Dealer in Winter Park, this WPB location is also one of a kind.
The service here for your Lexus is what I call «Magnificent». When I pulled up to the valet, you can expect the treatment you we’re told when you purchased your vehicle, they open the door for you and ask you how can they serve. My service advisor was truly amazing, he just got transferred from Atlanta Lexus and is currently the assistant manager at the service dept.
I completely recommend him. Just ask for Eric Weichmann, as soon as we sat down he took care of the paper work, fixed all the issues I had with my vehicle, put me on a brand new loaner and I was on my way. Next day when I got back my IS was ready to go, with all my requests fulfilled. Top Notch Service like no other. Rest at ease when you visit the service dept at Lexus of PB.

I have purchased vehicles from Lexus dealers in the past (Naples & Ft Myers) and have always had a good experience.
Then we went to Lexus of Palm Beach. Ray-​Ray our sales person was nice enough with stories on how his wife is the #1 Mercedes sales person in the country (?) and James Patterson has written her into his books (??). As we sat at his desk for 45 minutes listening to these stories my wife and i just kept looking at each other wondering when the negotiation would begin. Turns out there would be no negotiation, the price on the car was the price they would be expecting with and extra $ 700 in dealer fees plus other incidentals. When we did offer a counter offer the manager came out and basically gave us the high-​hat. Told us he would rather sell it at auction for a loss than to sell it to us for a loss. Told us to do our homework and have a good day.
I have to thank them for that, we did do our homework for a similarly equipped car with less miles and an extended warranty for less money.
Do your homework before you visit this dealer.

Excellent service. Great communication throughout the purchasing process. Me Ledan my sales agent was a complete professional. True Lexus service.

You can’t believe what happens at Lexis of Palm Beach. Tony S took the call. Alex Q the manager made me so comfortable I bought my convertible from them. Matt S in the finance office went to battle for the best interest rate. This place does NOT sell cars, they allowed me to stay in control and PURCHASE an automobile. Thank you Lexis. I believe everyone in Florida should come here in order to get everything they deserve. This dealership also offers a 3 day 150 mile 100% refund policy. So check it out if you’re looking.

Michael Simms is wonderful. Worked very hard to get us to a payment would could afford in the car we wanted. Would highly recommend seeing him for your next car purchase!

I would like to personally thank Holt, Matt and Anne over at Lexus of Palm Beach for upgrading my lease to a new 2015 IS 250 F Sport !
They provided great customer service and a great friendly staff. It was nice to finally meet Anne after talking with her for several months discussing my upcoming end of lease options. Thank you, Anne, for your dedication and follow up for my new lease ! Anne paired me up with Sales Rep, Holt. He was very friendly and welcoming to any questions I had. Matt made sure I understood the lengthy paperwork and got me through it quick
I mentioned I wanted a specific car color combo and it was pulled up for me to look at once I arrived. Great team here ! Looking forward to continuing business with Lexus of Palm Beach ! Happy Holidays !

The staff at Lexus is first class! From the time I walked in everyone was extremely welcoming and helpful. My service technician Charlie was a stand up guy and made an inconvenient situation not so bad. I will be a customer of Lexus Palm beach for years to come they have earned my trust and Lexus makes the best cars on the road! Thanks again for your help

I went here today with my mom looking for a Lexus 2015 RX either for lease or buy. The guy showed us a RX 350 for lease. The guy was nice enough to drive the car to the front since their golf cart wasn’t working. We sat inside and checked out the interior of the car, and he gave us little information about it. You wouldn’t believe what he did next… He turned off the car and asked us to come inside and talk numbers. He asked us «how do you feel about the car?» I thought to myself, it’s fantastic because it comes with a driver!!! How am I suppose to know how do I like the car without even having the chance to test drive it? I told him I saw the lease online for a certain price, and he said «let me zoom in on the fine print for you». I said «this isn’t the deal I saw.» I pulled it up, and it was actually from another dealership, so I showed up. He had to pull it up on his computer and try to point fine print to me. He said he couldn’t match the price because that dealership probably don’t even have that car in stock. Bashing about another dealership like this does not make me want to do business with you. Rather than doing what the little flyer on his desk said «best price guarantee». I even showed it to him, and his replied was this is «OUR» best price and continue to bash on the other dealership that even if I go there, they don’t have any in stock. He pretty much asked me if I want it or no, of course, I said no thank you. I will try my luck with the other place. He tried to stop me from leaving and asked if I get you this price are you going to take it. At that point, it was pointless trying to earn my business.

I have on two occasions tried to purchase cars from Lexus of Palm Beach. The first time I spent over an hour waiting while the salesman shuttled between us and the bull pen where the managers hide. The Salesman came back with a price, that seemed way to high and had the audacity to tell me that he had no idea why the manager was giving the car away to me. I finally got frustrated, called another dealership while at Lexus of Palm Beach. That dealership gave me a price far lower then Lexus of Palm Beach. I went over to other dealership and it was all done within an hour.
Recently, I called and spoke to salesman about leasing a new Lexus and explained I was out of town and flying in for a few days and he never called back. I called Lexus of Palm Beach back and spoke with a manager and explained my situation. I gave him a firm quote from a another dealership on an identical car they had in stock. Said he would call me back. Never heard back and I purchased somewhere else. The dealership is close to my house, thus the attempt to purchase at local dealership.
There is a air of arrogance that permeates the dealership. Lost me as a customer.

I love love love Lexus of Palm Beach… I just recently bought my 3^rd Lexus from them. The process is so easy and smooth it reminds me of why I keep buying Lexus’s and why I keep using this dealership. I came in on Monday for my 30k service and they offered to buy back my Lease so I came back Tuesday and in under 90 min I picked out my new 2015 ct200h f sport and was already driving home. I have never been in and out of a dealer faster. I highly recommend them.

All of the staff at Lexus of Palm Beach are so friendly, but I’m happy that I had Anne Lopatin as my sales person. She took the time to show me all the new features of my IS 250 and I am loving the car! She also took the time to follow up with some issues I had and corrected them right away. 5-​star service all around!

After receiving awful service at JM Lexus, it was so nice to be treated properly at a Lexus dealership. I called in a panic on a Friday at 5pm. My parking sensors were going off non-​stop while I was driving down the road in the rain. I called PB Lexus and asked if I could come in, but also told them that I needed a loaner as I had an open house for my son and my daughter’s bday party within the next 24 hours. I didn’t have time to be waiting around. I was told to see Francesca. When I arrived Francesca was right there to help me. She was able to quickly provide me with a loaner vehicle and get me on my way. She called the next morning to keep me informed of the status of my vehicle. They got everything fixed within 24 hours.
I can’t say enough of how well I was treated during this experience.

Although everyone is nice. Service takes soooooo long and they only give you a loaner car if your service will take at least 5 or more hours. I feel like I’ve been here forever. The waiting area is okay but there could be more fiod options. Seriously the stale bagels and cream cheese that’s been sitting out (not on ice or in a fridge!) is gross. No thanks I don’t want to get sick. And they should replace the outdated Starbucks coffee machine with a Nespresso. Guess I’m just stuck stuffing as many bottles water as I can into my purse. Thanks Lexus. This may come in handy if anyone ice bucket challenges me.

Danielle and this dealership made a great first impression
We brought our new RX350 in for its 5000 mile service. The check in was quick, the service time was as promised, the lounge was very comfortable and the breakfast bagels were a nice surprise.
It’s a pleasure to say nice things about our new hometown Lexus location

I was very happy with Dawn our saleswomen on my AMG 65.
Even though the car was used and sold as is, the shop corrected all my concerns.
Very quick and friendly service.
I would recommend buying from them.