Dollar Car Rental

Awful!!! UNSAFE VEHICLES!!!
Do not use.
Car broke down on I 95 north. Forced to wait in an unsafe area for over 2 hours.
Was quoted for 1 hour.
Not the case. Flew to Florida for my grandmothers funeral and had to be there at a certain time-​Dollar didn’t care.
Terrible customer service. No consideration. Unsafe Vehicles!
Don’t use!!!

Terrible service!
Waited ½ hr for the car that was supposed to be ready when I got there. They drive the car up to the waiting area after they had washed it. They do not dry the cars. Looks like it came out of a huge rainstorm. The car smelled like smoke and it was very dirty!
I asked to speak to a manager. Waited ½ hr to see her. I complained and she apologized with a smirk on her face and that’s it! I asked for her name and she scratched it down on a piece of paper «Jenny» that’s it. No last name. She refused to give me her last name. Terrible service! I will never rent from them again!

Rented a brand new Toyota Corrola S for a very reasonable price. No waiting to get on the road. Only problem was the return, they only had 2 people handling 10 people who needed to get to the airport. Slow due to lack of staffing.

Yep, just like the other reviews. Showed up at the airport and no dollar or thrifty shuttle to take us to the office. Called dollar customer service and was told that the west palm office wasn’t picking up the phone. Had to walk to the rental agency from the airport.
UPDATE: Returned the car and the manager, Nicki, was very helpful and accommodating. Ever company should be lucky to have a Customer service rep like Nicki! We will be back.

Great company. I always use Dollar Express. It gets me on my way fast and is very competitive in rates.

Booked my car through an online travel agent, egencia. Moe, the guy behind the counter, chastised me and said I shouldn’t have gotten the corporate rate, unless my employer has the corporate rate with Dollar. I said you should take that up with egencia, and he said «I’ll let you by this time» making me feel like I’d done something wrong. Jackass.

Dollar was the worst experience ever. We were lured in with the cheap prices but you know what they say, you get what you pay for, unfortunately in dollar’s case you get what you pay for plus additional charges after you drop the car off. We could tolerate the rude clerk at the airport but the $ 15 administration fee for each toll on top of the toll fee? Are you kidding me? You’re egregious and callous with your toll policies. I pray you go out of business stealing peoples’ money like that.

Came for my grandmothers funeral with my family. Dollar overcharged us $ 100 more than they said they would charge us at the counter and then sent us to collections when we disputed the charge.
Dollar is the worst. Avoid them.

I just returned from Florida after renting a car from DOLLAR at the West Palm Beach airport. As soon as I reached the highway I found out that the air conditioning didn’t work (it was only 100° in Florida) but I figured I’d suffer through with only 24 hours to go. There were also 54,000 miles on the car (Ford Focus) which might explain why the car handled erratically. I was not near another Dollar to swap the car so I just crawled along. After returning home I saw Jeff Rossen’s «TODAY» piece about how rental car companies don’t heed manufacturers’ recalls or service advisories. So a word to the wise… You can Google the Vin # and check but I would stay away from Dollar. the car was crap

There is a total lack of caring here for customer service. It seems like the employees have given up. The reason I say this is that they don’t seem at all surprised when things go wrong.
I was given the wrong car three times. On the third try, I was checked out and drove the car off the property before realizing that the car did not have satellite radio (which was in the contract). I had to leave my rental car on the street and walk back on to the property to look for the manager. Was finally given a fourth car.
The fourth car was what I had ordered. The entire process to rent the car, after all the mix ups took around two hours. Since I had already checked out, the counter person wrote notes on the contract by hand writing a note that I could bring the car back two hours late and with an empty tank and two hours late — to make up for the hassle.
The manager was nice and the salespeople were nice, but I have to give one star because it seems they get zero support from their corporate office. There were simply not enough cars on the lot so they had nothing to work with.

One of the slowest counter service ever. Barely any employees at counters and would never use again. The sales agent said the company is too cheap to hire any more help. They don’t care much about the cars there. They are all dented and the one I got was smelly inside and dented all up. If there were no stars I would give this dollar a 0. Wouldn’t recommend.

Never again! We received lousy, pushy service at the airport kiosk and were delayed nearly an hour by the clerk’s false insistence that we had to take a much larger car than we wanted. She finally relented, but it was a miserable experience. A month after we got home, we found that we had been ripped off for an extra $ 105 «administration fee» for $ 10.66 worth of tolls. (It had been automatically charged to our credit card, without our approval.) These tolls could NOT be paid in cash when you drove through the (former) booths, so you had no choice but to be victimized by Dollar’s highway robbery. Later, we received a letter from Dollar saying that because we hadn’t paid the service charges (which we HAD — they did take our money!) we could never rent from them again, or their parent company Hertz. Fine with me! Several class action suits, which I plan to join, have been filed regarding Dollar’s bogus practices. (See
for info on how to file a claim.)
I used to think that all car rental companies were pretty much the same, but this experience has proven me wrong. Dollar is just awful — dishonest, greedy, rude and incompetent.

Find something else! Hassles and hidden charges not worth it. The up front cost looked good at first for this rental. Then got hit with additional fees at every step.
The initial help at the desk seemed pretty good. We were able to get our car fairly quickly, but wish they would have offered me an option on the tolls. I only rented the car one day to drive from West Palm Beach to Miami. Luckily I filled the car up before turning it in, since I new about that charge, but got hit with extra return fees dropping the car off in Miami, even though that is what my itinerary said when I rented the car in the first place. I wrote that off as should have known better.
Now I get a letter from Dollar charging me an extra $ 65 dollars for tolls. That is for four tolls totaling $ 5. They charged $ 15 admin fee per toll. Tolls that apparently in FL I could not find any way to pay cash for. One admin fee for the whole thing, I would not gripe about, but how they can justify the extra $ 45 dollars for doing nothing, I just see that as gouging. They claim that as a courtesy, I could only in up to 7 admin fees. I rarely call companies crooks, but this is as close as it comes without actually breaking the law.
Shady company with shady practices. Avoid at all cost. Not worth the extra fees and hassle.

Mischarged account $ 100 extra dollars, made up excuse about it, and said they needed to «trick» the machine to believing the amount we actually paid, manager told us after waiting 45 minutes that he just got in and wasn’t ready to help yet, can’t get help on phone.
We booked online through the actual website, not a secondary one, make sure you document how much you pre paid and how much you owe when you arrive, otherwise they will claim you owe a different amount.

These guys need to get it together; it took us over a half hour to just leave the parking lot after getting our car. They only had one gate open and needed to check everyone’s paperwork. We were actually lucky in the sense that we managed to get out of the gate before many others as there were probably another 15 – 20 cars behind us. Get more employees to work the gate. Don’t take them up on their add-​ons. We did a fair amount of driving and the amount it cost to fill the gas tank back up was still significantly less than their pre-​paid gas charge they offer. The car itself was generally fine and seemed clean enough for a rental car.

Is it possible to give negative stars?
I used Dollar’s website to book a car. They had an option to pre-​pay and receive a discount. This would be fine if ALL taxes, fees, etc were included in the price and compared as such. It’s a bait & switch to post a total daily price, but not be clear there will be additional charges later.
DO NOT BOOK with
and think you’re getting a discount. Unfair bait & switch tactics.

Horrible customer service and the car broke down in the middle of a bridge in the keys.

Rental process went smoothly but the last time I rented a car at Thrifty Car Rental (owned by the same company and shares the same building and counter) I didn’t have to pay the airport fees charged to tourists as we live in town. The man at the counter told me that wasn’t true. He wouldn’t budge on the extra $ 8 — $ 10. When I returned the car, the woman at the counter told me the same thing. Now I know that amount of money isn’t the end of the world but I was confused as to why I had to pay the tourist tax when I didn’t pay it the last time. Car was okay with excellent gas mileage .I prefer to rent a car for the day when going up to UCF as our van is 8 years old with MANY miles on it and gets lousy gas mileage. Not sure I will use Dollar the next time I go to UCF to visit my daughter.

Spend a little extra and avoid this awful place. The employees were not friendly and treated us like we were stupid when we asked questions about all of their fees and policies. They weren’t flexible with our plans, and laughed in our face when we inquired about a place to put our own car. Why was that such a ridiculous question? The requirement to fill up less than 10 miles away and bring a receipt is unnecessary and designed to get you in trouble. Our car had no washer fluid. Also there was only one attendant working and the line to get out was unbelievably long, and we got our way later than we were supposed.

We had excellent service from Dollar in Hawaii, but their Palm Beach International Airport location is seriously deficient.
We ordered a full-​size car. The car we were given was a size smaller than what other rental car companies consider full-​size.
Other rental companies allow the renter’s spouse to drive the car at no additional cost. Dollar charges an additional $ 11/​day.
The late-​night attendant in the parking lot gave inadequate information on what cars we were permitted to take. He didn’t even get out of the car in which he was resting.
The first car had significant scratches on the hood. We declined it. The second car smelled strongly of cigarette smoke. We declined it. We took the third car.
We declined the gas option, so we had to fill up the car ourselves before returning it. Only on looking at the contract folder did we learn that we had to use a gas station within 10 miles of the Dollar lot. The rental agent never told us.
When we returned the car, an attendant was resting in another car, blocking the main entrance. We assumed the entrance was closed and had to circle the rental lots a second time.
Dollar & Thrifty both appear to be the same company, so we will never rent from either firm again. Most likely, we will rent from Budget, National, or Alamo, but will consider Avis or Hertz if the value is better.