Enterprise Rent-A-Car

Friendly, fast, efficient, helpful. Many companies should look at how you do business as you are totally professional and first rate. The smoothest car rental experience.
I would give you an extra star for accommodation. I had an issue with the first car, not Enterprises fault but Chrysler’s as their 200 is a piece of garbage car. Because I was returning it within the first 24 hours of a 10 day rental they bent over backwards to give me a fun, great car, a mustang convertible and not charge me for the upgrade due to my having to return to the airport and for any inconvenience. I have read some of the 1 star reviews and have to believe that those were isolated incidents as I interfaced with people at Enterprise PBI 3 times and each experience was easy.

Had I written this review based on my experience last night i would have been hard pressed to give them 1 star but Chris changed that for us! He was able to rectify the situation quickly and turned a bad situation into a great customer experience! Thanks Chris — we appreciate you! Keep up the good work!

Customer service was terrible I’m very big on going the extra mile for your customers I’ve been with Enterprise for well over 10 years I’m with USAA military and they give us a good deal as well as 4 other rental company’s. Well the last few times I’ve given them the benefit of the doubt this time well I had a problem with a PREMIUM car so I brought it back it was riding bad and making noise so drove all the way back there from were I was so get there and switch it out they took for ever sat in the office with nobody even noticed I was there waiting for someone then finally get someone to help and they try to down grade me into something else because they didn’t have any PREMIUM understandable and when I ask them for another vehicle that was on the lot they said NO it will be 30 dollars more I just paid $ 400.00 for 5 days and you cant give me that car for the same price well I’m over going to ENTERPRISE. In the past experiences with them they have stepped up for me but the last few times service has been TERRIBLE.

After traveling for 9 hours with my two young children, we had to check in twice, wait 10 minutes for shuttle to the lot, «choose» a car with only one car option. This was my first time renting with enterprise in PBI and I will not do it again. Definitely not a good experience. People were nice but process was highly inefficient.

This location was ok until I returned my car and had the worst customer service ever…
So I’m big on loyalty. Even if there are other rental car companies or any company at that that have lower prices, I’ll usually still stick to the brand/​company I like. In this case, it was Enterprise.
However, after returning my vehicle and realizing I left my transponder in the car (yes, I admit that is my fault), I called Enterprise the next day to report it. Well, when I did I got the rudest person on the phone. She never gave me her name (if she did she mumbled it). I asked what the procedure was to get it back. First she told me I can pick it up at anytime. I told her I’m not in town and won’t be back for a while, then she changes her story to, «we no longer have your transponder we outsource all lost and found to another department and you’ll have to file a claim.» So, in my head, I’m like what? I question her about it and she replied that the lost and found department is outsourced… So no I’m already irritated that I’m getting two different responses.
Alright fine, She gives me an attitude then we hang up. I contacted Enterprise VIA Twitter and well, it takes two weeks for their social media department to finally get someone from PBI to contact me. I initially called on Jan. 27 and finally got a response on Feb. 12. I kept on following up and the reply I got back from their SM Department was:
«Hi, the regional office responds to concerns as soon as they can. I’ll escalate our report to them once again, as the weekend may have caused a delay in contact. I trust a member of their upper management team will contact you ASAP. –Mitch» On Feb. 2
I’m like alright, they must have a lot of concerns and conflicts if it takes this long…
«Bobby, I am reaching out for further assistance on this matter and urging someone from our corporate office to contact you as soon as possible. Thank you for your patience with us thus far, we certainly appreciate it. –Colleen» On Feb. 10
Then I ask for a direct number to the regional office and I get this…
«Hi,
We do not have a direct number for the regional office. However, we do trust that an area manager will be in touch as soon as possible. –Michelle» — On Feb. 12…
What? Ok… I was looking to speak to an Area Manager…
Who contacted me and called me was a Manager Trainee… REALLY??? A Manager Trainee… That’s far from an Area Manager. Ok, it’s my fault that I left the transponder in there… But for me to get the run around and then have a Manager Trainee get back to me… That’s an insult. It’s an insult because they usually say, «Thank you for being a VALUED Customer.» In no way to I feel valued. I def won’t hold this incident against the Company as a whole. I’m only going to ASSUME that the Area manager that handles PBI needs to get new «Managers» to handle incidents in a timely manner.
Never again will I rent a car here at Enterprise PBI. Again, I recognize it’s my fault I left my Sunpass in the car. But to get a response two weeks later… Unacceptable
Oh to top it off, the car I rented still had dirt and mud in it… So if that’s their way of «detailing the car» at this location, make sure you do a good walk thru around your car with your «Manager»
I suggest if you want to rent from this location make sure you don’t have to deal with their customer service. Otherwise, you’re golden.

I have rented at multiple car agencies at PBI. This was by far the most efficient and courteous I have found. They were low on vehicles, and there were not any to choose from in the category I booked but one lone Altima. This vehicle was clean, new, and good on gas so no complaints. If I had to find one issue it was the sales pitch to upgrade for an additional 100 dollars and take their insurance its «so important» Upon return another slight problem which they quickly and professionally resolved. I was overcharged the 100 dollars. They provided an updated receipt and I was on my way in a matter of 5 min. I will return to Enterprise in the future as they allowed my legal spouse to drive without an additional driver charge. Kudos to Enterprise!!!

Before i came back from the cruise i made reservations for a mini van. When i got to the port and got through security i called to get picked up from my location. i called 621 Blue Heron Blvd W, Riviera Beach, FL 33 404 location and the young lady said my car isn’t ready yet so i said but i got an email saying it was ready for pick up she comes back telling me they don’t send emails i said i have it right here on my phone she said i don’t know what to tell you, so i said ok how long will it be before it will be ready she said she didn’t know i asked her will it be longer than a hour she said most likely. I was pretty pissed that it wasn’t ready even thou i got an email saying it was ready for pick up. she told me she will call me when the car will be ready i said ok please verify my number and she did, i told her thank you then hung up. i waited over an hour and during this wait i called another place to see if they can get me my car which this location was at 500 Northlake Blvd, Lake Park, FL 33 408. He told me that the place i called the first time has my car so i called back she said it isn’t here yet ok now i’m pissed where is my car that i reserved. i decided to wait a little longer at this time its 1:00pm i called her back they are closed now i called over the second location i said to him that they are closed according to the website. He looked it up he said they don’t close till 3. I got off the phone called them back yup still closed now im REALLY pissed i told him i need a car, he said i cant get you a car. i asked for a manager he laughed at me and said why do you need to talk to a manager he will tell you the same thing i said i don’t care i want to talk to your manager then he hung up on me. I called their customer service number and see if something else could be done. Me and my family has been waiting since 9 o’clock and its like 2:00 now. The customer service lady was no help either she said the point of the reservations are for this cheap pricing. At the end of it all i didn’t get a car from them they just Bullshitted me for over 5 hours i will never use them. But i did find a rental car place called SIXT now this company is awesome they made feel like they needed my business not the other way around i will always use them.

Fast friendly service.
The rental counter agent in the airport was fast and friendly and offered me the right price for a car.
I was escorted to my car by a an employee who greeted me by name and was waiting for me when I exited the shuttle bus.
Check in/​returning the car was easy and fast.
I would make Enterprise my first choice the next time I need a car in Florida.

From start to finish they were very efficient. Everyone was very polite and the return of the car took five minutes and then I was on the shuttle to the airport.
Our third time renting with Enterprise and they are always our first choice.

The process was very easy customer service was at its best. The car was clean and ready to go upon my arrival. Return was super fast and hassle free. Extremely pleased with this location.

I have tried many different rental car dealers and Enterprise tops them all. Very focused customer service and great cars to choose between!

I was happy with the car selection but not with the condition. It smelled like smoke inside the car and in the Florida heat, it was terrible when you first got into the car and turned on the A/​C.
I was surprised that they do not check on that sort of thing before issuing a car.

The service was good. They recommended I purchase a fuel fill up from them which I did. Then refunded the cost when I told them how I used only a quarter tank. I highly recommend them and have used them numerous times. Will always use them in the future.

I live 20 minutes from the airport. It was a Sunday night, no local rentals open, huge car wreck earlier that day. Arrived at location, no record of reservation made several hours earlier via 800 # (I might have been at wrong WPB location) and had to be on the road ASAP for a 17 hour drive~2 week in vehicle road trip. Wanted sunroof, 6 cyl, luxury SUV~ like mine that was smashed.
They kept saying «don’t worry, we’ll take care of you»…how many times have we all heard that line? I was so stressed out! And then they drove up with a comparable SUV that met the criteria.
Thanks to all the folks there for making a horrible situation much better!!!

i rented Toyota Rav4 at west palm beach air port for 8 days, and returned it in Fort lee NJ. i had done the reservation on line. When i arrived a very pleasent young man was waiting for me with the keys and we were away in no time. We returned the car in Fort Lee NJ after 8 days of our travel.
Once again we were met with a nice young man who scrutinized the car thoroughly and gave us the green light. we were impressed with the total hassel free process.

Very fast return procedure, and the airport shuttle was extremely quick and easy. The driver was friendly and helpful.
The branch is also very well located, right next to the airport. The signage is clear. I was in an out in literally less than 5 minutes.
Great job!

I would not recommend Enterprise, but more specifically the Belvedere Road location. I reserved a luxury car for a long roadtrip to NY and when I got there Thanksgiving day to pick it up, all they could offer was a Nissan Maxima, completely unacceptable for what I needed. Why even bother with a reservation? Hertz is extremely and consistently better.
My first Enterprise associate, Grant, was apologetic and pleasant, though he seemed surprised that I really wanted what I reserved a month earlier. He said Enterprise cares about customer service. He suggested I come back the following day (almost 100 miles out of my way) to check and see if they would get a luxury car in that I could rent and said they would discount my bill 20% for the trouble. I made the drive and the Cadillac I wanted was waiting for me. I can’t remember the next guy’s name who helped me on Friday November 28, 2014 at approximately 11am, but he was also courteous and apologetic, telling me Enterprise would like to give me 2 days of free rental for the inconvenience.
After returning the car (at a different Enterprise location in New York), I noticed on my bill that there had been no discounts or credits. Five very long and aggravating phone calls later, no progress, like the goodwill from Enterprise associates never happened. I think I even spoke to the Belvedere Rd location «manager» BILL once before leaving a few messages. He said he would look into it and get back to me, but seemed combative and discourteous the entire time. And the customer service people on the phone are the worst I can recently remember (except for a nice lady named Liz who was the ONLY one who seemingly understood what I was saying– everyone else on the phone seemed disengaged and totally apathetic if not overtly not very smart).
All I wanted was some monetary admission of a screw up on their part. And the hassle afterwards to get nothing but more aggravation is unreasonable. I will never use this location again and probably not even Enterprise because of the level of discourtesy. I’m looking forward to some kind of survey to express more displeasure.
Trust me, Hertz Gold is so freaking easy– love it.

Dang. I wish I had read some of the reviews (especially Mike O) before we rented here. As Mike referenced, it doesn’t matter if you are an Enterprise Plus member, everyone has to check through the same line, but the weird thing was they check you in, but then have to wait around for a long while for your concierge to take you to the car. Finally our concierge came inside (not taking his sunglasses off even at 7pm) and called our name. We asked about paying to upgrade to a luxury car and both reps said they couldn’t because they didn’t have enough cars (this is important so stay with me).
So we walk outside to select our car finally and he tells us there are 2 cars to choose from in the full size category. We’re not talking about Conversion Vans or convertibles or something unique, I’m talking standard full-​size, as in the most common category. Huh? So we put our bags in the first car and get in and immediately I jump out because it reeks of smoke despite the many non-​smoking signs in the car. The second car we get into has a huge screw in the back car. Hubs was NOT happy, but complained reasonably with the guy (he was quite calm) and the kid said «Don’t disrespect me.» Huh? We’re talking about Enterprise not having crap for car selection, it has nothing to do with you, Mister. Maybe that’s just South Florida scrappiness, but it reminded me of Anchorman «Well that escalated quickly!» Weird.
So needless to say they had to upgrade us to an SUV for free (we would have paid for a luxury Cadillac). The whole thing was a bizarre experience, especially since the previous week I had a very efficient experience at Alamo where they send you down an aisle and tell you to pick out whatever car you want and keys are in it! We also rented from Enterprise in Portland, Maine which is a similar sized airport as PBI and had way more cars to choose from. This experience left such a bad taste in our mouths that we probably won’t rent from Enterprise ever again.
Bottom line: Stay away.

Weak sauce. I rent Enterprise a zillion times a year, which means I have status on their elite points system or whatever. I take advantage of this perk when I get in line for the rental kiosk. There is an Enterprise Plus line, which means you get served ahead of the people who don’t have the points status. It’s a perk for being a loyal customer. At this location, I got into the Enterprise Plus line, and the guy behind the counter helped FOUR customers from the regular line before acknowledging me.
Now, I’m all for equity, egalitarianism, and equality, but I am not the one who created this service. If Enterprise is going to offer this service, you better follow up on it. Who wants to be a loyal customer if other companies will treat you better?
When I approached this dude about what was going on, he first acted like he didn’t know what the Enterprise Plus line was for, which was pure bullshit. When I pressed him, he admitted that he knew what it was for. This guy should be fired. Pure incompetence. Go work for a commune if you don’t like the rules, or follow the rules.

I have flown in and out of Palm Beach International for years. Until this week, I didn’t use Enterprise; now that I have, I will use them again.
The car was ready, the lines short, the workers pleasant and I was happy.