Best Western Palm Beach Lakes

Great location. We paid 170 roommate, room is ok, just ok but everything is too old. The rain slows down every activeties

Really don’t have any complaints about the place, was here for one night. Room was clean, staff was nice a helpful. Across the street from restaurants, stores and the outlet mall. The breakfast was ok not the best, We didn’t come here expecting the Hilton so I’m not gonna bash it. Simply a place to sleep and shower for a night. Only thing that was crap was that we were hit with a $ 100.00 deposit upon checking in, the website said nothing of this when I booked and paid for it 3 weeks in advance.

This place is gross! I travel for work and over the last eight years, this ranks well into the top five worse places I have stayed. You wouldn’t think it was that bad just by looking at first sight. Then we went to our room. We stayed on the bottom floor and the balcony was about to fall down above us, they literally had it taped off! Then they decided to pressure wash the paint off the rest of the balcony. Without a phone call or knock at the door to ask to move our vehicle, the maintenance man sprayed chunks of paint all over our vehicle. Even though he knew he was doing this he kept going until I yelled at him to stop. When speaking with the manager, she blamed it on not having the vehicle registered to a room. Again someone on the staffs fault for not having me fill out a form when I checked in. Between the staff and filthiness of this place, it made for a really undesirable week.

Do not stay here unless you want your stuff STOLEN !!! The stay was great until we realized the housekeeping staff decided to STEAL from us !!! When we contacted the front desk all they did was give us the run around, when finally TWO days later someone from housekeeping got back with us they told us they never saw our stuff. (Mind you we were still staying at the hotel) Right, our antibiotics just disappeared? It’s not like we lost an iPad or something we wanted it was something we NEEDED to get better. Oh and better yet, they accused me of just «misplacing them» well here it is 4 days since they’ve gone missing, still haven’t turned up. Bottom line they were STOLEN by the housekeepers.
P. s. None of the housekeepers spoke English. How convenient.

Had I written this review upon first sight of our room I would have given it one star as it smelled stuffy and had shoddy work done in the bathroom (see pics). I was concerned that rodents/​bugs could enter through the pipes so hubby went out for aluminum foil to stuff holes as there were no other rooms available and no sympathy from front desk. Thankfully, after 5 days no vermin and we got used to the mildewy smell. Saving grace was the nicely landscaped outdoor area and great location across from a beautiful, outlet mall that had everything! Was very easy to stay out of room all day. Not tragic but not pleasant enough to stay here again unless there was no other pet-​friendly option.

The hotel was really good overall. The outdoor setup was great, breakfast was good, location is awesome (there’s an outlet mall across the street!). The only issue was the shower didn’t feel as clean and it was clogged.
Staff and shuttle were very helpful. The shuttle doesn’t drop you off at the beach though, its really silly. They only take you within three miles of the hotel and the beach is 3.4 or something. So you literally have to walk over a bridge (that’s where they drop you off) and you have to walk for like 15 – 20 minutes to the beach. The hotel NEEDS to change this rule, because it makes absolutely NO SENSE.

Front desk could not of been better. David was so nice it was unnatural! The price was good for the time of year. Now the rest of the story. The room was shabby and tired, toilet ran all night, very noisy we could hear speaking in rooms on both sides of us. The worst was about 20 kids ages ¹⁰⁄₁₅ running everywhere while the parents sat by the pool. This went on for hours. The front desk spoke to them but couldn’t control them and per usual the parents wanted to be buddies with the out of control kids instead or reprimanding them

Nice rooms, beautiful pool, but the service leaves a little to be desired, but overall I’d stay here again.

Edit to my previous review: We had a poor experience here but the further we got in the week, the more we realized this issue had to do with one worker and not the hotel.
On to the real deal: Receptionists are great — Missy was our favorite. Very accommodating and polite. Pat at the breakfast bar is tops! She is kind, personable and extremely friendly. We love her!
The shuttle drivers are so fantastic. We adore each of them! So awesome.
Rooms are decently cleaned each day. Breakfast buffet provides many options. Place is well kept and they are happy to meet almost any need.
At night when «The A-​Team» goes home to sleep, the «The C Team» comes on. Michael, who works the front desk could not be more incompetent. One of his responsibilities at the front desk is to answer the phone. Somehow this gem can’t quite figure out how to do that. We got stuck at the convention center many evenings that week because Michael wouldn’t pick up the front desk phone to arrange our shuttle home. We hitched a ride with a friend and upon arriving in the lobby, there was Michael standing at the front desk with the phone ringing off the hook. He nonchalantly looked up and greeted us. I firmly told him to answer the phone. He said, «Nope, have to handle the customers at the front desk first.» Baffled, my husband and I looked around — not a soul was in sight. We challenged him on answering the phone just 30 minutes earlier– he made up a BS excuse and wouldn’t so much as offer an apology. We were infuriated. Other evenings, I witnessed Michael hunched over the desk on what were without a doubt personal calls while the hotel phone rang and rang. If Best Western wants to stay in business, they better ditch this incompetent a-​hole ASAP.
We have nothing poor to say about any other part of our experience. All other staff is tops.

They double booked my king size bed reservation so I take a double queen when i check in.
The room has stains on the walls (like someone spilled some coffee on them a while ago). Some of the light bulbs in the lamps don’t work.
The TV remote is broken (visibly damaged).
Towels in the bathroom have old stains on them (maybe they’ve been washed, but still need to get some new f-​ing towels).
The hotel is near a major highway, and a few times during my stay a fire truck or ambulance whizzed by blaring sirens late at night. In NYC or something, very normal. In a small city like West Palm, a poorly located hotel.
The grounds were ok, nice pool, human size chess set — but they need to do a *MUCH* better job maintaining hotel, and training to staff to even reach 3 stars.
I paid about $ 90 for the room. Nowhere near this value, at best maybe a $ 60 motel experience.

Great convenient location
Clean Rooms
Friendly Staff
Well Lit Parking Area
Nice pool and lounging areas
Free continental breakfast
Only negative was very small bathroom